Sangeeta Gawhale

Mobile: 585-***-**** E-Mail: ad1wtl@r.postjobfree.com

Synopsis

Masters in business administration and Bachelor of Engineering professional with experience in diverse portfolios including Project Management, Software CRM Application Support Maintenance & development, Technical lead, CPQ Developer, Sales, Marketing, Business Development, Back-Office Operations & Account Management

Currently working as a Project Manager, handling ERP implementation using SAP/HANA4 and Vulnerability Assessment and Penetration testing.

Worked as a Technical Lead and SME for CRM-Customer Relationship Management applications using Sigma, IBM Sterling Commerce Comergent eBusiness suite v7.x, CXP and Supporting Ericsson Order Care for provisioning.

Worked on technologies including JAVA, Node.js, HTML, XML, Oracle, SQL Server, MongoDB.

Worked previously in Sales/Business Development/Account Management/Marketing field for 10+ years.

Skills & Abilities

Strong understanding of business, requirements, and business flow integration with technology.

Configuration of Pricing Promotions and business rules in visual modeler (CPQ).

Knowledge of SDLC and Agile methodology with CSM certification from scrum alliance.

Experience in providing functional/technical support to the team members.

Strong analytical, communication, mathematical and organizational skills.

Self-motivated, Flexible, enjoy working as part of a team, can prioritize and manage multiple tasks, Diverse responsibilities, and Deadlines.

Ability to train others, Fast learner with close attention to details.

Strong technical aptitude to research, solve and document issues.

Mentors team members to ensure on time & quality delivery.

Hands on experience with SOAP, Postman, Confluence, and JIRA.

Career Contour

March’20 till Present with Sage IT Inc

March’23 till Present

Currently working as Project Manager, handling ERP project on SAP/HANA4, Vulnerability Assessment and Penetration testing.

Plan, Implement, Monitor, and close projects as per scope, goals, and deliverables.

Start with appointing and onboarding of the resources as per the project requirement.

Develop, maintain, and revise proposals for assigned projects including project objectives, technologies, systems, information specifications, timelines, funding, and staffing.

Set, monitor, and track project goals, task, work milestones, budget, invoices, and timelines.

Monitor and track project budget, resources and risk or deviations from the project.

Prepare document for Change Request and SOW and participate in the negotiation with the client.

Manage and account for unforeseen delays, realign schedules and expectations as needed.

Prepare and manage documents for Change Request, Business requirement and Approvals from the concerned parties.

Manage confidentiality as per the company corporate policy.

Establish and implement project communication plans, providing status updates to affected staff and stakeholders.

Collect, analyze, and summarize information and trends as needed to prepare project status report.

Manage documentation, artifacts, and repository for all the ongoing projects.

Function as back up to the Director – PMO as required.

Perform other duties assigned by the management.

March’20 till Feb’23

Key Deliverables

Consultant for Telecommunication Company.

Solution & Technical Development Lead for CRM applications - IBM Sterling, Sigma, CXP & Ericsson Order Care.

Worked with business team to gather requirements and implement them in CRM application.

Detailed analysis of new product and project requirements.

Design and Development of products including Promotion, Offers, Pricing, Credits and Add on packages.

Recommend alternative approaches, considering application functionality and business requirements on new offerings.

Troubleshooting, debugging, root cause analysis, fixing issues, and Production support on daily basis.

Usage of JIRA for writing epics, stories, logging defects, creating tickets, gathering requirement, managing releases and reporting management.

Work with developers and manage them (from a technical perspective) with offshore / onshore model.

Leading Major Migration Project, which includes moving CRM Application from one to another data center.

Provide technical expertise and guidance to others in a lead capacity and works autonomously.

Provide leadership support for code merge processes, provide deployment support, and provide guidance to developers.

Plan and schedule releases as per the project deadlines and criticality of the requirements and defect fixes in the applications.

Open CR in the system, Prepare MOP for the planned release and get it approved from concern parties.

Serve as a technical resource and provide functionality guidance to Customer, Business Partners, and various Information Systems partners.

Working on varied technologies which include JAVA, Microsoft ASP, Node.js, HTML, XML, Oracle, SQL Server, MongoDB.

Significant Highlights

Project management to ensure all deadline and Service Level Agreements are met.

Develop and maintaining working relationships with business partners (Customer Care Regulatory, Product Management, Marketing, Accounting, IT, etc.)

Delivered large-scale projects on time with high quality.

Successfully Migrated IBM Sterling Application to another data centre.

Successfully built/delivered the Development environment of IBM Sterling Application and Sigma (Hansen) Application.

Worked with business for requirements gathering, documentation, preparing test cases and “go/no-go’ decisions.

Co-ordinated with multiple teams like business/billing/customer care/engineering/operations/ESB-service team for successfully delivering the project.

2002-2020: 10 years’ experience of Sales, Business Development and Account Management in various industries like Water treatment, Speciality Chemicals, Speciality Gases, Pharmaceuticals & Real Estate

Key Deliverables

Driving the Sales, Business development, Marketing and Account Management.

Administering new enquiries and introducing new products to the existing customers.

Creating proposals, conducting sales negotiations, and ensuring the timely collections.

Handling sales and marketing all over India and Exports.

Organising the sales promotion activities such as Meeting Customers, Exhibitions, Handling Brochures & Data sheets, Mailing, Calling on Phone, Circulating literature, etc.

Offering technical & miscellaneous support to the sales team & customers across all regions.

Preparing reports & conducting analysis of the sales data, thereby updating the product specifications, technical literatures, and CDs’.

Maintaining ISO coordination with the Audit Department.

Significant Highlights

Customer retention and new sales development.

Represented company in CPHI India Exhibition.

Contributed to attaining the annual targets.

Prepared brochures, literature, technical sheets for marketing promotions.

Active participation, coordination in ISO 9001-2008 implementation for Pharma small business.

Certification:

* Certified Scrum Master (CSM) from scrum alliance.

* Microsoft Certification for Dynamics 365 Fundamentals (CRM) MB-910.

* Microsoft Certification for Dynamics 365 Sales Functional Consultant MB-210.

* Diploma in Information Technology (CDAC – ACTS Pune)

Training:

* Completed FSSC 22000 Internal Auditing & Awareness Training Program.

Scholastics /Education

2005 Master’s in Business Administration (MMS/MBA) from Mumbai University.

2002 Bachelor of Engineering BE (Chemical) from Mumbai University.

Personal Dossier

Address : 56 Woodgreen Dr, Pittsford NY 14534

Linguistic Abilities : English, Hindi & Marathi

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