Customer Service Front Office
Resume:
Tara Robinson
********@*****.***
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Skills
Proficient in customer service with a focus on enhancing client satisfaction.
Experienced in effectively resolving customer complaints and ensuring their concerns are addressed.
Skilled in cash handling procedures, maintaining accuracy and security.
Competent in front office operations, maintaining a professional and organized work environment.
Proficiency in financial software such as QuickBooks and Sage for efficient accounting and bookkeeping.
Well-versed in using Microsoft Office applications for various administrative tasks.
Work Experience
Quarks, Medicine Hat, Alberta August 2022 – Present
Retail Salespersons
Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
Answer questions regarding the store and its merchandise.
Compute sales prices, total purchases, and receive and process cash or credit payment.
Describe merchandise and explain use, operation, and care of merchandise to customers.
Greet customers and ascertain what each customer wants or needs.
Surmont Lodge, Anzac, Alberta March 2022 – May 2022
Hotel Front Desk Clerks
Planned, scheduled, and supervised the work of other employees as part of managerial responsibilities.
Computed bills, collected payments, and provided change to guests during their stay.
Conducted bookkeeping activities, including the balancing of accounts and performing nightly audits.
Issued room keys and conveyed escort instructions to bellhops as needed.
Maintained records of room availability and guests' accounts, utilizing both manual and computerized systems.
Liaised with housekeeping and maintenance staff promptly upon receiving guest problem reports.
Verified customers' credit and determined their preferred payment methods for accommodations.
Warmly greeted, registered, and assigned rooms to guests at hotels or motels.
South Country Co-op, Medicine Hat, Alberta January 2021 – March 2022
Store Shelf Stockers, Clerks and Order Fillers
Cleaned display cases, shelves, and aisles to maintain a neat and organized sales environment.
Received, opened, unpacked, and issued sales floor merchandise for efficient inventory management.
Conducted inventory checks and examined merchandise to identify items requiring reordering or replenishment.
Stamped, attached, or updated price tags on merchandise, following the established price list.
Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise to ensure product availability for customers.
Trukker's Restaurant, Medicine Hat, Alberta April 2015 - October 2020 Restaurant and Food Service Managers
Tested cooked food through taste and aroma assessment to ensure palatability and adherence to flavor standards.
Established performance and customer service standards for personnel.
Scheduled staff hours and assigned duties to maintain efficient operations.
Monitored budgets and payroll records while reviewing financial transactions to ensure expenditure authorization and adherence to budget constraints.
Scheduled and received food and beverage deliveries, meticulously inspecting delivery contents to confirm product quality and quantity.
Coordinated the assignments of cooking personnel to maximize food efficiency and timely preparation.
Investigated and resolved complaints related to food quality, service, and accommodations.
Conducted cash handling duties, including counting money and making bank deposits.
Oversaw food preparation methods, portion sizes, and food presentation to ensure conformity to established standards.
Ensured compliance with health and fire regulations concerning food preparation, service, and building maintenance in lodging and dining facilities.
Education
Robertson collage, Edmonton, AB September 2022 – May 2023
Accounting Technician Diploma
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