Soniya S Nannaware

Retail Banker

***,*** ***** ******, ********, Manitoba, India, R3L 0C6

+1-204-***-****

ad1wti@r.postjobfree.com LinkedIn: https://www.linkedin.com/in/soniya-nannaware

Detail-oriented graduate student with a strong foundation in finance, operations, and supply chain management, currently pursuing a postgraduate diploma In Project Management. An all-around banker who understands customer needs and advises best-suited banking solutions for a positive customer experience.

Professional Experience

DBI Bank Ltd June 2020 - September 2023 Manager Branch Banking

Developed and implemented strategies to increase sales and improve customer service.

Managed a team of 14 branch banking professionals for a major Bank branch.

Achieved annual sales goals and customer service targets.

Analyzed customer banking needs and created tailored solutions to meet their goals.

Established and maintained relationships with key community stakeholders.

Monitored customer activity to ensure compliance with bank regulations.

Generated reports on branch banking performance and delivered to senior management.

Implemented cost-effective operational policies and procedures to optimize efficiency.

Assessed staff performance and provided feedback for improvement.

Led a Rs 400 crore book-size branch, overseeing daily operations and business development.

Managed staff training, compliance, and risk mitigation.

Managed agricultural advances, gold loans, trade finance, and treasury functions.

Provided financial planning to high net worth clients and supported during staff shortages as a teller.

IDBI Bank Ltd. August 2015 - June 2020 Team Leader, Regional Processing Unit

Managed and supervised a team of 10 individuals responsible for processing account opening and loan applications.

Ensured that all account processing tasks were completed and met all deadlines.

Coordinated with other departments to ensure timely processing of loan applications.

Developed and implemented strategies to increase the productivity and efficiency of the team.

Trained and evaluated team members to ensure high-quality standards.

Resolved any customer service issues and complaints.

Compiled and analyzed data to identify areas of improvement and implemented corrective actions.

Ensured compliance with company policies and procedures as well as RBI and state regulations.

IDBI Bank Ltd. September 2012 - August 2015 Service and Operations Manager

Successfully managed all aspects of service and operations for IDBI Bank Ltd.

Developed and implemented effective strategies for providing quality customer service.

Trained and supervised a team of 15 service and operations personnel.

Monitored and evaluated team performance to ensure customer satisfaction.

Established quality control processes to ensure the timely delivery of products and services.

Managed day-to-day operations, including scheduling and resource allocation.

Developed and maintained relationships with clients, suppliers, and other stakeholders.

Negotiated contracts and agreements with vendors and suppliers.

Implemented cost-saving measures to improve efficiency and reduce expenses.

Processed financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, and industry regulations.

Built a positive, diverse, and equitable work environment by promoting team effectiveness as well as participating in personal performance development

IDBI BANK Ltd April 2011 - September 2012 Team Leader, Regional Processing Unit

Led a team of 8 members in the Regional Processing Unit to ensure high quality of service and maximum efficiency.

Developed and implemented policies and procedures for streamlining the processing of applications received.

Provided oversight and guidance to the team adhering to KYC norms, ensuring all tasks were completed in a timely manner.

Trained new team members to ensure competency in all areas of the processing center.

Managed and monitored the flow of payments to ensure accuracy and completeness

Developed and maintained relationships with external partners to ensure timely error-free processing.

Monitored and reported daily on team performance and identified areas for improvement.

Provided feedback and coaching to team members to ensure continual development and performance improvement.

AXIS Bank Ltd July 2007 - August 2008 Customer Service Executive

Provided top-notch customer service to customers in person, over the phone, and via email.

Tracked customer service metrics and performance.

Trained new customer service representatives on customer service best practices.

Analyzed customer feedback and trends to make recommendations for improvement

Determined customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters.

Responded to and resolved customers’ concerns using standard procedures and escalating non-standard activities, as necessary.

Connected personally with customers to advise them appropriately and clearly on banking solutions and processes, along with cross-selling of mutual fund products.

Assisted customers with account inquiries and transactions.

Education

University Of Winnipeg at Winnipeg

Post Graduate Diploma in Project Management September 2023 - August 2023

Mahatma Phule Krishi Vidyapeeth at Pune Bachelor of Science in Horticulture June 2003 - June 2007

Key Skills

Financial Documentation, Strategic planning/Collaboration, Process Improvement, Business Relationship Management, Customer Service, Inventory Management /Supply chain management, MS Office, Excel, Word, PowerPoint, Account Reconciliation, Asset Management, Staff Recruitment and training, Credit Analysis-loan processing, Trade Finance Operations

Accomplishments

Business Achievement Award August 2022 Regional Head Solapur

Composite Ranking of the Branch graded to number one in India

Volunteering

NSS (National Social Service) July 2004 - July 2007

Naigaon Pune

As a member of the NSS scheme learned and rendered volunteer social services through various channels through which we helped others.

NCC National Cadet Corps July 2003 - August 2006 Naval Wing Pune

Have been a candidate for military backup and completed the training. Participated as a Volunteer in the Kisan Agriculture Exhibition and National Science Conference.

Reference –

Lora meseman

Email -ad1wti@r.postjobfree.com

Contact this candidate