Nydirrah Summers

Upper Darby, PA

267-***-****

E-Mail: ad1wss@r.postjobfree.com

Objective:

To obtain a Technical Support position with a progressive organization to utilize my current education and demonstrate my system hardware and software abilities to meet end users’ needs, thus assisting in information technology and computer networking enhancements.

Skills:

●Build, assemble and disassemble personal computer systems installing CPUs, CD ROMs, hard drives, RAM, sound/video cards, and network cards and modems.

●Building, repairing, maintaining and troubleshooting computer systems.

●Installation and management of operating systems including Windows XP, Vista, Windows Server 2003, Fedora 8/10, and Mandriva Linux 2009.

●Possess a working knowledge VB.Net, Microsoft SQL, TCP/IP, IPX/SPX, FTP, SMTP, Samba, Apache, VMWare and LAN/WAN technology

●Configuration DNS, Active Directory and Cisco routers and switches

●Inbound call center and online live customer support experience

● Assist end users with resolving technical issues via phone and in person

●Utilize and configure Microsoft Office including Word, Excel, PowerPoint, Access and Visio

●Self-starter who completes projects prior to assigned deadlines

●Creative researcher who seeks out and finds solutions

●Increase company profits by suggestively selling products

Education:

Associate's Degree, (Information Technology – Computer Network Systems)

06/2016, (Associate of Specialized Technology Degree)

ITT Technical Institute, Philadelphia, PA

(High School Diploma)

06/2004, John Bartram High School Philadelphia, PA

Work Experience:

08/2021 - 12/2021 Park Ops

Philadelphia, PA

Valet Supervisor

●Check in customers by taking down their name,car information and keys.

●Sign them in by scanning each car key into the system and park the vehicle in the garage.

●We also top off any vehicles that may have been in need of oil, windshield washer fluid or air in the tires.

●We bring any customer vehicle from being washed after service to the designated area for pick up.

02/2019 - 02/2020 With Compassion

Philadelphia, PA

Home Health Aid

●Assist client with daily living activities

04/2018 - Present, RGIS

Holmes, PA

Field Support Admin

●Making calls to different locations to confirm inventory.

●Make note in the system with who you confirmed the date and time with.

●Complete timesheets for multiple districts daily.

●Connect associates to events that they attended for the day.

●Calculate travel and in-store time if pay correction is needed.

12/2017 - 02/2018, Courier Distribution Services

King of Prussia, Pa

Courier Driver

●Clock in and retrieve your route and vehicle inspection paper.

●Gather all containers and overflow.

●Load truck and complete inspection sheet.

●Get rabbit from dispatch and login into amazon and start delivering.

03/2017 - 06/2017, Health Partners Plans

Philadelphia, Pa

Member Relations Representative

●come in clock into dayforce and login into each system needed for daily use.

●Answer calls as they come into the queue

●Greet customer and verify customer information using, name, date of birth and address.

●Ask if physician is still there current doctor.

●Warm transfer calls to the proper extension

01/2014 -11/2016, Always Independent Inc.

Philadelphia, Pa

Receptionist/Medical Assistant

●Answer phone and transfer calls to correct extension.

●Inventory office supplies

●Make copies, fax, or email as needed

●Venipuncture

●Scheduling

●Registration

02/2016- 05/2016, UBER Philadelphia, PA

Uber Driver

●Arrange to pick up particular customers or groups scheduled

●Complete accident reports when necessary

●Follow relevant safety regulations and state laws governing vehicle operation and ensure that passengers follow safety regulations

●Test vehicle equipment, such as lights, brakes, horns, or windshield wipers, to ensure proper operation

●Provide passengers with assistance entering and exiting vehicles and help them with any luggage

●Notify dispatchers or company mechanics of vehicle problems

6/2014-12/2014, Community Education Centers, Philadelphia, PA

Operation Counselor

●Worked with residents to assist with activities of daily living and nurture a sense of safety in the

●community

●Monitored clients and ensured self-care skills, money management and budgeting, symptom

●management

●Received scheduled state paperwork for state inmates to be picked out and, to destination

●Loaded and organized items to delivery location

05/2012-01/2014, Volunteers of America, Camden, NJ

Shift Leader

●Responded to staff needs and provides appropriate problem resolution interventions.

●Reinforced training and assists with disciplinary actions when necessary

●Toured the facility and outside grounds and kept count of residents

●Maintained clients face sheets to ensure accuracy and logged all movement

11/2010-02/2012, Maids Cleaning Company

Team Leader Wynnewood, PA

● Replenished cleaning supplies and paper products in rest rooms

● Maintained rooms in a clean and presentable fashion, refreshed bed linens and terry, and disposed of debris

●Effectively gave accurate room service to guests, providing excellent customer experience.

● Collected any checks or cash for payment from customers, turned in keys, books, and all monies daily.

Reference’s Available upon Request

Contact this candidate