Marlon Allaway

OBJECTIVE: To secure a position where my acquired knowledge and experience in customer service, support, finance, facilities management, and technology can be utilized in an area where there is an opportunity for my professional growth.

EXPERIENCES 9/2021 – Present U-HAUL Moving & Storage – Inwood, NY

Customer Service Representative:

●Exhibit good attendance, work habits, and willingness to learn additional job functions.

●Excellent written and verbal communication as well as interpersonal skills.

●Provide superior in-person and telephone customer service & support.

●Make reservations, take payments, resolve issues, answer various inquiries for both storage and equipment rentals.

●Handle payments within the POS system as well as retail sales of items in the store.

●Dispatch and intake of rental vehicles (trucks, vans & trailers).

●Level 1 and level 2 inspections of the returned vehicles and perform maintenance and minor repairs when needed.

●Drive and park vehicles (9 foot vans through 26 foot trucks) within the lot according to their assigned line-up

●Certified Forklift operator - Load, unload and organize deliveries as well as portable storage containers onto and from trucks and within our storage facility.

●Trained to observe and practice all safety regulations and awareness of hazardous materials.

●Manage in-store product inventory along with the inventory of repair parts and supplies.

12/2014 – 5/2022 Foritas Converged Networks – New York, NY

Information Technology and Telephony Systems Specialist:

●Provided a full range of Managed IT services and offerings (SonicWall & Zyxel and Dell are partners).

●Provided help desk customer support via phone and email.

●Cloud Services, Backups, Antivirus Security, MS Office 365, Google Business.

●Telephony PBX and VoIP systems – UCaaS (Unified Communications as a Service).

●Performed various field work.

●Onsite system installs.

●Onsite system repair and/or programming.

●Onsite network setup and/or resolved network issues (routers, firewalls, switches, APs)

●Telephone systems included: RingCentral, Wildix, Vertical, LG, Comdial, Avaya, Polycom, Yealink, Cisco.

●Was in charge of company network infrastructure and technology needs.

●Was in charge of in-shop parts, devices and systems inventory including RMA and warranty repairs.

●Managed the IT monitoring for our customers using ConnectWise Automate (f.k.a. LabTech)

software.

●Monitored and tracked all work done using ConnectWise CRM/Help Desk ticketing software.

10/08 – 10/14 Broadway Suites – New York, NY

Information Technology Manager / Customer Service Support / Workspace Operations:

●Was in charge of the company's entire technology needs (4 locations/300+ Users).

●Built, maintained & administered business center network and infrastructure.

●Maintained video surveillance & access control systems.

●Maintained and programmed HVAC systems at all 4 locations.

●Maintained relationships with all vendors & service providers.

●Negotiated all pricing and contract terms with vendors & service providers.

●Monitored provider billing statements and handled all service disputes within SLA parameters.

●Setup all user accounts/profiles for VoIP & Internet services provided to our tenants.

●Provided full customer support to all tenants regarding IT services inquiries and/or issues (over

phone, email and in person).

●Several of our tenants were independent attorneys and Law firms, as well as Law Recruiters.

●Provided full customer service support in the general business center.

●Provided PC & Mac Hardware/Software support for business center tenants (clients).

●Additionally provided front desk support that included answering phone calls, faxing, mail handling, meet & greet guests, and other general clerical duties along with daily operations/facilities management.

4/07 – 10/07 Cablevision – Bronx, NY

Advanced Support Representative (Hi-Definition Specialist):

●Call Center Customer support included: Troubleshooting technical issues with customer’s Cablevision provided equipment (standard & Hi-Def Cable Converters, DVR converters, CableCards & Modems); Equipment hook-up (standard & Hi-Def); Billing inquiries and disputes; Service changes/upgrades; Sales support; Made appointments for service problems unresolved with troubleshooting.

EDUCATION: 12/95 - 4/96 AMERICAN TRAINING CENTER, INC. - Forest Hills, NY

Hands on program in PC Networks/LAN technology

CompTIA A+ and Network +

2/92 - 5/94 NEW YORK CITY TECHNICAL COLLEGE - Brooklyn, NY

Major: Electrical Engineering

SKILLS: Proficiency in MS Excel, MS Word & MS PowerPoint. Knowledge of MS Access, Adobe Photoshop & Adobe Premiere – Some VMWare, AD & MS Exchange as well as MS Office 365 migration.

PBX & VoIP phone system experience includes: Altigen, Comdial/Vertical, Avaya & Polycom.

Polycom Endpoint, VoIP & Technical Support Certified. Audinate-Dante Level 1 & Level 2 Certified.

Extensive computer hardware & software knowledge (both PC & Mac). Excellent computer literacy, written, oral, interpersonal and organizational skills with great attention to detail as well.

1154 Redfern Ave – 1st FL

Inwood, NY 11096

Contact: 718-***-****

ad1wr5@r.postjobfree.com

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