Amanda Cluff
Henderson, NV
************@*****.***
Skills
Effectively work within a team and independent environment, Time management and prioritization skills, Work under press and tight deadlines, Self-Motivated, Flexibility, Creativity, Conduct trainings, expectations and clear instructions, Leadership, Strong written and verbal communication skills, ability to be analytical, solve problems and act in viable solutions, Proficient in Microsoft Office, other
Experience
Informa Markets- (Speciality Markets, B2B, Connecting buyers to seller through business trade/ events) May 2022 - April 2023
Operations Event Staffing Manager - Remote/ Las Vegas, NV (Travel 25%)
● Serve as event staffing manager for event group (Operations, Sales, Marketing, Customer Service)
● Event scheduling procedures and systems
● Support internal and externals stakeholders in scheduling, on-boarding, and training
● Build planning stage for each event and conducts effective handoffs per event team
● Source and recruit high volume of staffing/ talent with agencies or independent contractors
● Facilitate contracts with third party vendor and internal legal team
● Facilitate post-event feedback meeting with event team, stakeholders, and agencies
● Provide event debriefs, propose improvements opportunities to all stakeholders
● Create and analyze reports for documentation, trends and budgeting Informa Markets- (Speciality Markets, B2B, Connecting buyers to seller through business trade/ events) January 2018- May 2022
Registration Manager - Remote/ Las Vegas, NV (Travel 25%)
● Serve as registration lead for event group (Operations, Sales, Marketing, Customer Service)
● Assist with project life cycle from start to finish, updating timelines for all events)
● Work with third party systems vendors to create work order request (pre/ post and present of event)
● Reporting, testing and date management of pre-event and onsite registration system
● Coordinator onsite event operations such as building effective and efficient registration layouts and order supplies and equipment
● Research and document current processes, identify gaps, make recommendations for improvement and carry out process of improvements
● Document and resolve customer escalations
2
Andmore/ International Market Centers- (Speciality Markets, B2B, Connecting buyers to seller through business trade/ events)
April 2013 - December 2017
Exhibitor Leasing Administrator - Las Vegas, NV
● Create contracts for new and existing exhibitors for Market- involving terms, obligations, payment terms, amendments and ect. (roughly 400 tenants at a time- permanent and temp)
● Manage portfolios for event markets
● Process renewals and terminations
● Reporting, auditing, tracking payments, revenue
● Work with marketing to product signage, deliverables and sponsorships for upcoming markets
Independent Contractor (Trade show/ Convention/ B2B Events) - Las Vegas, NV (Travel 25%) February 2010 - December 2017
● Liasing with client to elucidate job requirements/ needs
● Gather materials to complete assignments
● Tailoring approach to suite job specifications
● Communicating assignment/ related issues with client when they arise
● Ensure assignments are complete and stipulate requirements
● Complete tasks on a timely manner/ meet deadlines
● Assist with training and and event policy/ expectations
● Provide post report to client
Education
Fall 2006- Spring 2011
Nevada State College, Las Vegas, NV - Bachelors in English References
● Josiah Taulbee, Business Operations Leader- CompuSystems
Former Vice President Operations, Informa Markets
● Ryan Mahoney, Senior Vice President of Furniture Leasing, Andmore/ International Market Centers
● Rob Farrell, Registration Director- Informa Markets
● Donna DeFrank- Sr. Staffing Manager- Informa Markets