Thomas E. Osgood

* *** ***** ***** #*** * Nashua, NH 03063

603-***-**** * ad1wqq@r.postjobfree.com

PROFESSIONAL SUMMARY

A dedicated Information Technology professional with 20+ years’ experience providing systems and desktop support including installation, configuration, performance, upgrades, and system security. Acknowledged for the capacity to tackle challenging issues, analyze viable alternatives, and provide solutions that improve the efficiency of IT and business operations. Able to utilize customer facing skills needed to maintain solid, lasting relationships with customers, senior staff, and co-workers and translate complex technical information to end-users at all levels.

TECHNICAL SKILLS

Hardware: Lenovo/IBM, Dell, HP. Laptops, and Printers

Software: Microsoft Office 365, Adobe Acrobat

Operating Systems: Microsoft Windows 7, 8, 10, 11

Virtual Systems: DAAS, VDI, VCS, Citrix, Workspace

Network: Wireless Network Set-Ups, Ethernet, VPN, LAN/WAN

CORE COMPETENCIES

Technical Support Software Troubleshooting Team Player Computer Networking Network Printer Support Independent Contributor Desktop Support Remote Access Support Strong Analytical Skills Operating System Imaging Customer Onboarding Customer Oriented Hardware Troubleshooting Active Directory Multi-Tasking Abilities

PROFESSIONAL EXPERIENCE

Covenant Health – St Joseph’s School of Nursing – Nashua, NH Mar 2021 – Sep 2022 Technical Support Specialist

Acted as a liaison between the school and the hospital IT department. Submitted and tracked work orders for PC labs.

Made recommendations about acquisition of computer equipment, media, and visual learning resources.

Created and maintained policies and procedure, documentation and user guidelines for PC lab, media resources in accordance with the Hospital IT department policies and procedures.

Conducted troubleshooting of any hardware or software problems relation to the SJSON computer systems and collaborated with hospital IT department when necessary.

Managed SONIS Educational Portal and Canvas Student portals.

Pomeroy I.T. Solutions – Manchester, NH Jan 2015 – Nov 2020 Field Service Engineer

Provided IT support for Citizen’s Bank at both Office/Branch/Remote locations throughout the New Hampshire.

Maintained and conducted troubleshooting/repairing/installations/configuration of all computers and related banking equipment including network and local printers, scanners, signature pads, etc. at branch office location.

Responsible for the installation/configuration of Windows based desktop, laptop, and thin clients.

Installation/Configuration/Troubleshooting of Windows Operating Systems and software.

Network and Personal Printer Installation/Repair/Troubleshooting.

Service Now and HP Service Desk Ticketing Systems to scheduled appointments and updated tickets with information to the cases progression and case closure notes.

IT Consultant - Contractor – Nashua, NH Feb 2014 – Jan 2020

Provided IT support for Citizen’s Bank at both Office/Branch/Remote locations throughout the New Hampshire.

Maintained and conducted troubleshooting/repairing/installations/configuration of all computers and related banking equipment including network and local printers, scanners, signature pads, etc. at branch office location.

Responsible for the installation/configuration of Windows based desktop, laptop, and thin clients.

Installation/Configuration/Troubleshooting of Windows Operating Systems and software.

Network and Personal Printer Installation/Repair/Troubleshooting.

Service Now and HP Service Desk Ticketing Systems to scheduled appointments and updated tickets with information to the cases progression and case closure notes.

Thomas E. Osgood – (Page 2)

Internal Revenue Service/Department of Treasury – Andover, MA Jan 2010 – Jan 2014

Desktop Support

Provided support and troubleshooting to all customer inquiry calls for 1200+ end users.

Properly diagnosed and repaired all hard/software issues on laptops, desktops, and printers.

Utilized ticket system to appropriately track and resolve all customer issues.

Made recommendations and provided input to updated systems and policies when outdated.

Performed IMAC functions – Install, Move, Add, Changes of Work

ADDITIONAL RELEVANT EXPERIENCE

New York Computer Help Solutions – New York, NY

Computer Technician

Assisted with converting 100 new and used PC’s and laptops from the Saint Gobain company network to the new company Luxium Corporation.

Imaged new and currently used endpoint (computers) with the Luxium corporate version of Windows 10 operating system.

Installed additional application using the corporate store application and installed network printers on all newly deployed systems

Performed quality assessments and on-boarding check list procedure with end-users.

Logical Maintenance Solutions – Santa Ana, CA

Computer Technician

Performed hardware support for various Citizens Banks in NH and MA.

Worldwide Tech Services – Tewksbury, MA

Field Service Technician

Performed basic and complex troubleshooting activities for desktops and laptops for 800+ end users.

Interacted directly with clients to address technical issues and provided customer support.

Completed real time reporting of all calls as documented and followed various established policies, guidelines, and documents relative to the successful delivery of service for each client.

Ensured control of assets and inventory through prompt turnaround of parts and equipment required by client service agreements.

Digital Equipment Corp/Compaq Computer – Andover, MA

Computer Technician

Set up hardware, installed and configured software and printers.etc for 800+ end users.

Installed LAN/WAN and other networks and managed components.

Managed security options and software in computers and networks to maintain privacy and protection from attacks.

Performed regular upgrades to ensure systems remain updated.

Offered timely technical support and taught 1,500+ users how to utilize computers correctly.

EDUCATION

Visible Edge Training Institute – Nashua, NH

Currently pursing Comp TIA Network+ and Security+ Certifications

Plymouth State University – Plymouth, NH

BS Marketing & Communication

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