ARTHUR

CROUNSE

ad1wqj@r.postjobfree.com

727-***-****

Lamont, FL 32336

PROFESSIONAL SUMMARY

Hardworking server with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.

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Millies - Server

Priest Lake Idaho • 03/2023 - 09/2023

Xanterra Travel Collection - Server

Yellowstone National Park County (historical), MT • 08/2022 - 11/2022 Isla Bella Beach Resort - Server

Marathon, FL • 12/2021 - 05/2022

Davidsons Dockside - Server

04/2020 - 05/2021

WORK HISTORY

Served food and beverages promptly with focused attention to customer needs.

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Worked with POS system to place orders, manage bills, and handle complimentary items.

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• Cultivated warm relationships with regular customers. Maintained clean and organized dining areas to uphold restaurant hygiene standards.

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Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.

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Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

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Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.

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• Delivered exceptional service with high volume of daily customers.

• Stocked server areas with supplies before, during and after shifts.

• Set up dining room to meet hospitality and service standards. Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.

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• Worked multiple outlets daily with different menus.

• Worked weddings and private events.

Knowledge in creating a wonderful experience for guest all over the world.

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Promptly welcome guests upon arrival, effectively communicating daily menu specials and highlighting recommended beverage pairings.

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SKILLS

Dedicated to ensuring customer

satisfaction by remaining

accessible and friendly

throughout dining experience.

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Skilled at anticipating,

identifying and fulfilling any

guests needs and clarifying

orders.

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Success multitasking while

remaining professional and

courteous in fast paced

environments.

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• Guest Relations Management

• Stocking and Replenishing

• High-Volume Dining

• Suggestive Selling

• Wine Service

• Menu Memorization

• Food Sales and Promotion

• Dining Customer Service

• Food Preparation and Safety

• Buffet Setup and Takedown

• Quality Control

• Cash Handling

• Special Dietary Requirements

• Order Accuracy

• Food and Beverage Pairings

• Wine Pairings

• Daily Specials Memorization

Dining Room Cleaning and

Upkeep

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• Glassware Polishing

• Bathroom Servicing

• Order Accuracy and Delivery

• Customer Service and Rapport

Conflict and Complaint

Resolution

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• Servsafe Certified

• Greeting and Seating Guests

• Beverage Preparation

• Cocktail Knowledge

• Operational Efficiency and Safety

• Server Improvements

• Table Bussing

• Adaptable and Flexible

• Course Suggestions

• Natural Leadership

• Table Monitoring and Turnover

• Guest Satisfaction

• Patron Rapport

• Ability to Lift 30 Pounds

• Table Preparation

• Cool Under Pressure

• Warm and Friendly

• Server Training

• Menu Item Recommendation

• Plates Presentation

• Item Promotion

• Wine and Liquor Service

Tarpon Springs High School

Tarpon Springs, FL • 2006

High School Diploma

EDUCATION

Johnny's taphouse - Server

10/2017 - 03/2019

Dockside Restaurant & Bar - Sous Chef

11/2015 - 04/2017

Hemmingways resort bar and grill - Server/expo

02/2007 - 10/2010

Dedicated to ensuring members and guests receive a pleasant dining experience

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Warmly greet guests, anticipate needs, and remain available throughout the dining experience.

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Showcase daily breakfast, lunch, and dinner features, detailing key cuisine elements and recommended wine and spirit pairings.

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Quickly clean and set tables to maximize table turnover and restaurant efficiencies.

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Followed procedures for safe food preparation, assembly and presentation.

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• Assisted management with inventory control and stock ordering. Built loyal clientele through friendly interactions and consistent appreciations.

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• Resolved complaints promptly and professionally. Cross-trained and coordinated scheduling with team members to ensure seamless service.

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Took initiative to find extra tasks when scheduled duties were completed.

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Directed staff in restaurant kitchen and field to maintain department objectives, standards, guidelines and budget.

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Oversaw kitchen employee scheduling to meet coverage needs and avoid wasted labor.

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Conducted frequent line checks to keep food at proper temperatures in holding zones.

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Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.

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Promoted desserts, appetizers and specialty drinks to optimize sales.

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Collaborated with host, bus person and cook to serve up food and beverage options.

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• Prepared salads, appetizers and garnishes to assist kitchen staff.

• Provided exceptional service to high volume of daily customers.

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