Customer Service Office Manager
Resume:
Allison Morgan
Muskegon, MI
**************@*****.***
ALLISON MORGAN
**** **** *** ********, ** 49442
CAREER OBJECTIVE
Outgoing and highly driven individual seeking a position utilizing my exceptional skills, education, and extensive knowledge of administrative tasks, marketing, and customer service. PROFESSIONAL SKILLS
• Punctual & dependable
• Highly motivated
• Detail oriented
• Teamwork
• Interpersonal & excellent communication skills
• Leadership
• Adaptability
• Creativity
• Problem-solving
• Ad design, brochures, logo design
• Knowledgeable in Adobe Illustrator, Photoshop, and InDesign software
• Knowledgeable in Google Analytics
• Microsoft Word, PowerPoint, some Excel experience EXPERIENCE
Specialist Verizon Wireless Muskegon, MI 49444 February 2022 - Present
• Providing customers with products and solutions which helps to simplify and organize their lives. • Creating personal connections to make tech look simple. • Generating sales by using your passion for cutting edge technology. • Helping customers enjoy the best things about their new products so they can begin using and enjoying them immediately. • Excelling in a team-based environment.
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GM Team Leader
Meijer Walker, MI Sept 2021 - February 2022
• Supervise and educate team members using motivational approach
• Write weekly employee schedules
• Sort semi load of items, stock items, transfer items Office Manager/Title Clerk
Subaru of Muskegon Muskegon, MI Jun 2018-Jun 2020
• Assist finance department with collecting payments and handling information regarding motor vehicle registration and processing legal documents and other state-required documents.
• Process registrations/plates for all new and pre-owned vehicles
• Assist Community Relations Director with coordinating community events such as pet adoptions, book drives, food drives, and 5k runs
• Working with marketing team to ensure marketing signage and online media is current. Photographing events and posting to social media.
• Greeting, answering phone calls, directing customers to service department, business office, sales office.
• Preparing and inspecting the new Subaru vehicle prior to delivery to ensure the vehicle is ready to deliver to the customer
• Explain vehicle technology to customers before, during, and after taking delivery of new vehicle Bank Teller
Community Shores Bank Muskegon, MI May 2017-May 2018
• Providing account services to customers by receiving deposits and loan payments; cashing checks; issuing savings withdrawals; recording night and mail deposits; selling cashier's checks, and money order.
• Loading ATM with cash, receiving ATM deposits, reconciling transactions.
• Answering questions in person or on telephone; referring to other bank services. Assistant Manager
Wet Seal Muskegon, MI Jan 2017-May 2017
• Preparing store for opening and closing. Counting registers, making deposits
• Making sure up to date marketing is displayed
• Directing and leading employees, supervising activities to drive productivity and efficiency.
• Supporting sales management initiatives to optimize business development.
• Mentoring staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
• Organizing employee schedules, workflows and shift coverage to meet expected business demands. Office Manager
My Space Office & Storage Muskegon, MI Jul 2014-Jan 2017
• Greeting customers, answering telephone, transferring calls
• Invoicing and billing
• Accounts Receivable utilizing QuickBooks
• Accounts Payable and recordkeeping for taxes
• Leasing offices and storage units
• Sending faxes, filing paperwork, ordering business supplies
• Posting Craigslist and Ebay listings
• Managing company advertising, marketing and social media. Graphic Design Intern - While Attending College
Pelican Productions Nunica, MI Jun 2014-Jul 2014
• Designing of movie title art, admission, concession, and policy signage for movie theaters across the United States
• Designing of local company logos, signs and posters
• Printing – Changing paper and ink in professional grade printers
• Use of cutters to cut out title art and use of laminator to laminate signage
• Preparing designs to be printed
• Fulfilling orders, packaging and shipping them to over 300 movie theaters. EDUCATION AND TRAINING
Associates of Applied Science: Digital Media Design Baker College of Muskegon Muskegon, MI 2014
Google Analytics Certification May 2020
Google Fundamentals of Digital Marketing May 2020 200-Hour Registered Yoga Teacher
Living Yoga School Rishikesh, India May 2021
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Education
Associate in Graphic Design
Skills
• Adobe InDesign
• Graphic Design
• Adobe Illustrator
• Google Analytics
• Adobe Photoshop
• Logo Design
• Illustration
Certifications and Licenses
Google Analytics
May 2020
Assessments
Attention to detail — Highly Proficient
September 2020
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Highly Proficient
Work style: Reliability — Highly Proficient
June 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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