Service Representative Patient
Resume:
Jenna Tobin
Chicago, IL Email: ************@*****.***
Work Experience
Osher Center of Integrative Health- Chicago, IL Mar. 2023- Present Patient Service Representative
• Provide efficient and courteous service to patients, family members, physicians, and other staff as first point of contact
• Schedule appointments, register patients for services, and process patient payments
• Process patient payments and manage patient information in electronic health record system
• Resolve customer complaints and inquiries
• Follow all policies and procedures regarding patient privacy and confidentiality Child Care Specialist-Chicago, IL Aug. 2022- Dec.2022 Independent Contractor - Nanny
• Total care of an infant (6 months) child ensuring the safety and well-being at all times
• Created and implemented a detailed schedule based on both child and parental needs
• Provided all personal care services to the child such as feeding, cleaning and clothing appropriately
• Fostered an environment for learning and development including teaching the child to crawl Woodfield Pediatrics – Pediatrust, Schaumburg, IL Feb. 2021- July 2022 Patient Service Representative
• First point of contact for patient, families and others handling all scheduling and registrations
• Verified and processed medical insurance customizing per patient
• Maintained electronic health records/Patient Portal Signup data
• Collected and organized patient copayments, credit card information, and outstanding balances Mid-IL Big Brothers Big Sisters, Charleston, IL Jan. 2020- May 2020 Intern
• Managed social media accounts on various platforms for the entire organization
• Organized fundraising events utilizing Google suite to manage the invites and record data
• Participated in match up interviews between at risk youth and adult mentors Schaumburg Park District, Schaumburg, IL June 2014- Dec. 2020 Head Camp Counselor
• Conducted parent-child conferences, identified learning gaps, coordinated camp activities for 40+ children, taught swimming, led safety monitoring and emergency responses, and enforced camp rules. Education
Eastern Illinois University, Bachelor of Science in Health Studies, May 2020 Concentration in Community Health
Eastern Illinois University Health Promotion Club 2018-2020 Eastern Illinois University Delta Delta Delta Sorority 2015-2019 Intermural Chair
Volunteer Profile
March of Dimes: Collected funds and helped organize events dedicated to helping women and children Special Olympics Family Day: Partnered with a Special Olympic Athlete and participated in the events together Feed My Starving Children: Helped prepare and sort children’s food packages St. Jude Children’s Hospital: Creating and organizing marketing events to increase fundraising capabilities Key Skills
MS Office (Excel), Google Suite (Docs, Sheets, Gmail, Calendar...etc.), EPIC Electronic Medical Records, customer service/clerical functions, prioritization and organization, teaching, time management, excellent interpersonal skills (written and verbal), self-starter, natural caretaker
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