TERRY ADAMS

Castle Rock, CO. *****

281-***-****

ad1wp9@r.postjobfree.com

SUMMARY

Recognized throughout career for being a visionary leader, leveraging in-depth knowledge of the operational excellence and the manufacturing landscape to significantly increase revenue and operational efficiency. Solid organizational, communication, and time management skills. Adept at bridging SLA performance gaps to complete business interests, developing process improvement initiatives, and conveying complex service development concepts in a simple and compelling manner.

SKILLS

• Performance improvements

• Sales team development

• Operations Oversight & Management

• OSHA safety requirements

• Project management

• Quality assurance and control

• Multi-unit operations management

• Business development

• Supervision and training

• Cross-functional team management

• Policy/program development

• Safety protocol

• Customer relationship management

• Employee scheduling

• Recruiting and hiring

• Team building and motivation

• Leadership and team building

• Calm under pressure

• Training and coaching

• Profit and loss accountability

• Vendor relationships

• Proficient in Windows, Office, Mac OS

EXPERIENCE

AIRESERV OF NORTHERN COLORADO

Fort Collins, CO

General Manager 02/2017 to Current

As an experienced, results driven HVAC General Manager I was responsible for sales, operations, profit / loss, with a proven track record of achieving and exceeding revenue and profit goals.

• Planning and budgeting activities to include all functional areas of the business: manpower, marketing, lead generation, sales, client fulfillment, asset management, and finance

• Continuously identified opportunities leading to the improvement and expansion of our business.

• Guided financial/operational performance by establishing, monitoring, and enforcing policies and procedures.

• Ensured compliance with federal, state, and local legal/regulatory requirements as well as compliance with all HR/Safety, Accounting.

• Managed Administrative and Operational Standards and company initiatives

• Constantly measures operational and financial performance using reporting and analysis tools (ie. Profit Planner, Service Titan Reports, DSC)

• EPA Universal Certified

• Designed sales and service strategies to improve revenue and retention. RIVER RIDGE RENTALS

Breckenridge, CO

Director of Operations 03/2012 to 02/2017

As the Director of Operations, I was responsible for administering and overseeing the operations of all properties managed by the firm. Implemented, monitored, and supervised all programs, budgets, contracts, contracted services, and staff related to rental property management and maintenance operations. Responsible for full operational control of 400+ multi-million-dollar, luxury vacation rental properties.

• Conducted reviews, and evaluations of management operations and standards.

• Managed the operational activities of the department to include staffing levels, and budgets defining both short- and long-term goals.

• Supervised staff and monitored their performance

• Attended Board meetings and provided timely written reports.

• Developed new concepts for improvement of departmental performance.

• Implemented additions or changes to management policy and procedures.

• Responsible for all Owner interactions.

• Oversaw guest relations

• Participated in the on-boarding process of new assets

• Involved in all aspects of asset renovations, working directly with the owner and contractors. CENTERPOINT FIELD SERVICES

Las Vegas, NV

Director of Operations 10/2007 to 03/2012

Assumed full responsibility for managing all field service operations, including maintenance, service, and quality control with client relation responsibilities as well. Oversaw the generation of maximum profitability and ensured full- service level agreements were met while simultaneously performing safety, quality, cost, and service management within operating budget constraints. Supervised and directed all employee and contractor disciplinary and training programs, safety programs, and procedural improvement projects.

• Developed a skilled work force of employees and field contractors.

• Implemented policies in company handbook for hiring and training of employees and contractors.

• Developed excellent client relations and increased overall revenue

• Established an effective service program, authored company employee manuals.

• Provided direction for real estate initiatives that aligns with the joint ventures financial and strategic objectives.

• Demonstrated experience developing and managing budgets and capital improvement projects

• Understand the principles of real estate development including design, construction, and operations

• Oversaw the purchase of raw property intended for development

• Supervised construction and renovation of all structures

• Appointed new vendors and worked with the procurement manager to purchase all raw materials

• Experienced in all phases of real estate development including acquisition and construction UNITED STATES MARINE CORPS

Twenty-Nine Palms, CA

E7- Gunnery Sergeant 07/1991 to 11/2003

• Marine Security Guard Battalion

• Recipient of Numerous Awards & Commendation

• Marine Security Guards provide security services to selected Department of State Foreign Service posts to prevent the compromise of classified material and equipment and to provide protection for United States citizens and United States Government property.

EDUCATION AND TRAINING

BACHELOR OF SCIENCE: BUSINESS ADMINISTRATION AND MANAGEMENT 05/1991 Texas A&M University, College Station, TX

CERTIFICATE: EFFECTIVE COMMUNICATIONS AND HUMAN RELATIONS 04/2013 Dale Carnegie Center of Excellence - NYC/Westchester, New York, NY CERTIFICATIONS

OSHA - 10 & 30 w/ many other OSHA certifications.

ServSafe Manager w/ Proctor designation

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