Samata

Business Analyst

Ph: 470-***-****

Email: ad1wp2@r.postjobfree.com

A highly skilled IT professional with 8 years of experience working as a Business Analyst in the E-commerce, Healthcare, Banking, & Insurance industries; Strong background in interacting efficiently at all organizational levels; Expert liaison among business stakeholders and development teams with a proven ability to understand and document business problems and ensuing requirements for effective solutions.

SUMMARY

Developed sustainable, repeatable and quantifiable business process improvements utilizing a data driven approach.

Skillful in creating design documents like process flow diagrams using MS Visio. Experience in creating UML based Modeling views like Activity diagrams/ Sequence diagram/ Use Case/Data Flow/ business Flow/ diagrams using MS Visio, MS Word, MS PowerPoint, MS Excel and MS Project

Highly experienced in using Blueprint as a tool for documenting business requirements, creating diagrams, making versions of FRD, etc.

Worked using various methodologies such as Agile Software Development, Rapid Application Development (RAD), Joint Application Design (JAD) and Prototyping

Knowledge of Business Intelligence, Data Warehousing, Data Modeling and Analytics concepts with expertise in grasping transaction flows and process management

Proficient in interacting with users and creating process-flows for business process re-engineering.

Strong knowledge about capital market integrity which can help to detect abnormal trading behavior among various asset classes.

Provided SharePoint best practices and advice regarding site set-up, site security, maintenance, and future needs.

Experienced in performing GAP analysis, SWOT analysis, Cost benefit analysis, Risk analysis.

Worked on Requirement Traceability Matrix (RTM) to trace and verify if all requirements are met.

Proficient in developing & automating reports, iteratively build & prototype BI dashboards using Tableau to provide insights at scale, solving for analytical needs of business team.

Experience in preparing PowerPoint presentations using bar diagrams, pie diagrams, charts, Pivot and graphs.

Excellent analytical skills in understanding the business process (AS-IS and TO-BE), understanding the functional requirements and translating them to system requirement specifications.

Experienced in conducting Joint Application Development (JAD) and Rapid Application Development (RAD) sessions. Conducted Requirement Gathering Sessions and interviewed Subject Matter Experts, gathered detailed functionality aspects of business process and updated the information to the requirements in an easily comprehensible format

Extensive experience in creating business process flow diagrams, UML (Unified Modeling Language) tools to create Activity, Sequence, Use Case, Class, and Collaboration diagrams

Competent in Creating Unified Modeling Language (UML) diagrams such as Use Case Diagrams, Activity Diagrams, Class Diagrams and Sequence Diagrams.

Proficient in Technical and Business Writing, Business Process Flow, Business Process Modeling, Business Analysis and testing various methodologies.

Education:

MBA - Osmania University, 2008, Hyderabad, India

B. Com - Osmania University, 2006, Hyderabad, India

Business Modeling Tools

Rational Requisite Pro, MS Visio, Clear Case, Clear Quest, SharePoint 2007,

Statistical Tool

MS Excel, MS Access, Windows, SharePoint

Project Methodology

SDLC, Agile, Scrum, Waterfall

Defect Tracking Tool

Jira, Quality center, RTM

Operating Systems

MS-Windows, Linux

Applications/Tools

MS Office, MS Project, MS Visio, JIRA, Remedy Quality Center

PROFESSIONAL EXPERIENCE:

Anthem Health, Columbus, OH April 2022 – Present

Sr Business Systems Analyst

Responsibilities:

Partnered with Digital & Consumer Insights team to track usage patterns, garner insights for roadmap prioritization & for conducting market & competitor analysis.

Participated in interviews with SMEs & in facilitating knowledge transfer on best practices, trends & innovations in the mobile banking industry in keeping with the ‘wireless-first’ strategy

Conducted document analysis on Internal feasibility study report, Market Research & Project Scope for development of a micro-service-based architecture for building a scalable application.

Collaborated with Compliance, Risk & Governance teams in conducting feasibility studies & risk assessments to enable the conventional banking service, the virtual account numbers service & the card-less ATM services.

Evaluate current QNXT 4.7 system configuration for Medicare Advantage and Medicaid plans and recommend configuration improvements to increase auto adjudication of claims.

Facilitated JAD sessions & Focus Group sessions to identify business rules & requirements & documented them in a format that can be reviewed & understood by both businesspeople & technical people.

Created Product Roadmaps, Business Process Models, Process Flow Diagrams & Activity Diagrams using MS-Visio

Liaised with UI/UX teams in developing design specs (wireframes, mockups, UI storyboards, screen-flow diagrams) using Balsamiq for designing an intuitive UI & for redesigning the personalized money management insights feature to incorporate analytics data to increase customer engagement

Developed Proof of Concepts (POCs) for the redesigned application & for enabling the new services or features

Collaborated with the Product Owner in prioritizing user stories as realized by features & in User Story mapping.

Directed and monitored successful MCO NCQA and Washington State TeaMonitor audit for Medicaid and Medicare Advantage programs.

Develop and document workflows and procedures for QNXT in all functional areas for Medicare Advantage program for large Washington State implementation.

Assisted Product Owner in prioritizing epics using Moscow approach, KANO Model, slicing epics to user stories & Scrum Development team points in estimation using Planning Poker / Bucket Sizing as well as resorting to conjoined approach Relative Estimation, to prepare Product Backlog Items (PBIs)

Assisted the Systems Architects in architectural requirements consolidation & in developing architectural blueprint

Analyzed Business Requirements & reviewed Test Strategy, Traceability Matrices & Test Plans to ensure that test cases reflect user needs for the functional, performance, usability & security requirements.

Used Zephyr for Jira, a test management add-on for creating test cases & for publishing test results in real-time.

Assisted Quality Assurance (QA) Analysts & Testing teams in clarifying business requirements for test automation efforts using cucumber & gherkin-based test scripts to ensure the solutions tested meet acceptance criteria, are high quality & are operationally sustainable.

Involved in API documentation for REST/SOAP & documented XML request & responses as well as assisted in Testing the functionality of API endpoints & Bulk REST API calls using POSTMAN & SOAP UI

Facilitated Functional, Integration, GUI, Regression, Usability & System testing & assisted implementation team in preparing a readiness document & facilitated UAT.

Designed & developed various Tableau visualizations for dashboard & ad-hoc reporting solutions by connecting multiple data sources of the organization

Created various visualizations for reporting such as scatter plot, box plot, bar graphs, trend lines, heat maps, allowing users to utilize full functionality of dashboard.

Gained experience in drafting Informational, Analytical, & Progress reports.

Ensured visibility & implemented access controls on key artifacts across concerned teams using collaboration tools such as Confluence & JIRA for tracking & visualizing key performance metrics & to track the project progress. Extensive working knowledge on Atlassian suite products including Jira, Confluence, serving together as a full-service Application Lifecycle Management (ALM) tool.

State of CT, Hartford, CT Jan 2020 – Mar 2022

Sr Business Systems Analyst

Responsibilities:

Gathering information, analyzing business requirements, coordinating with stakeholders.

Writing user stories using different methods such use cases, sequence diagrams, entity relationship diagram.

Participate in the project team's Agile events (daily Scrum, backlog grooming, etc.).

Using Agile Methodologies, JIRA, Kanban for monitoring, tracking, reviewing business requirements.

Creating reports and dashboards using Tableau and submitting to Project Manager and Product Owners for review.

Creating workflows and diagrams by using Visio.

Write project documentation and communications in partnership with the Project Manager/Scrum Master.

Work with stakeholders and project team to analyze and validate business requirements to support project objectives.

Good understanding of Gap Analysis and SDLC process.

Clarify requirements and user stories for the developing Team and Product Owner so that high value work can be prioritized.

Coordinating with developers / QA / Product owners / stakeholders and fulfilling the story requirements.

Participating in daily Scrum meetings and discussing about the current and future stories.

Reviewing and performing UAT Testing with stakeholders and approving test plans and test cases.

Plan and execute User Acceptance Testing and obtain user sign-off.

Good understanding of BRD (Business Requirements Document) and FRD (Functional Requirements) process.

Consult various clients towards their optimal D365 F&O solutions.

Works continuously with Scrum team and product owners to ensure user stories in the product backlog are completed and prioritized for future sprints.

Assist Product Owner with Backlog grooming, User Story development and prioritization.

Responsible for collecting information from stakeholders and passing to developers / QA to complete the given requirements.

Extensive knowledge and experience with Dynamics AX & D365 F&O

Regular attendance is an essential function of the ERP Business Analyst position.

Worked with all aspects of Epicor ERP system. This includes sales, purchase orders, accounts payables, accounts receivable, MRP, quality control, shipping and receiving.

Provides the leadership to create a bridge between Supply Chain Management, Finance, Tax and IT.

Utilized sharp presentation skills and background in software engineering to present a demo of the tool to the executive director of Supply Chain department and other stakeholders in the chain.

Hands-on experience in Purchase Order creation, Purchase Order Release, Scheduling Agreement, Confirmation of orders, Goods Issue and Goods Receipt.

Partner with the Product Owner to support prioritizing the highest value work for the stakeholders/departments, and possibly for the Product Owner in meetings if needed.

Implemented, customized and maintained Dynamics Field Service for First-line workers and trained users to use Microsoft Field Service and PowerApps mobile apps.

Implemented, customized and maintained Dynamics Customer Service to handle customer requests.

Understand the business requirements and identified gaps in different processes and implemented process improvement initiatives across the business improvement model.

Analyzing client’s business requirement and processes through document analysis and workflow analysis.

Gathered business requirement, designed and developed business applications using PowerApps, Flow, PowerBI, SharePoint Online, OneNote, OneDrive and integrated the same with Dynamics 365

Extracting data from SQL database to perform basic queries and analysis.

Collects and analyzes process data to initiate, develop and recommend business practices and procedures.

Consult with clients to understand and improve their CRM related processes; designing solutions to address any gaps in their business.

Capture, document and recommend user requirements and specifications for existing and new applications for complex business processes.

Develop and document functional business specifications for new projects.

Client: Corteva, Atlanta, GA. July 2018 – Dec 2019

Business Analyst

The project was mainly about providing various reports to the management to track how many claims were

processed and to understand the claims cost. It allows the providers to automate tasks like patient management, with Monitoring and audit support of Medicare Part D claims, appointment scheduling and recalls. Re-engineering the existing system, faced with factors such as continuing fast growth, new health-care regulations and the need to ensure maximum performance and efficiency.

I worked as an Innovative business analyst with an entrepreneurial mindset with a record of designing a web-based system that provides a facility for users to make a secure login, choose and calculate health benefits from various options.

Responsibilities:

Worked extensively with SMEs in understanding and documenting their requirements.

Assessed scope and impact of business needs throughout analysis and completion of all enhancement

specifications using detailed knowledge of application features and functions.

Conducted workflow, process diagram and Gap Analysis to derive requirements for existing systems

enhancements.

Involved in creating Software Requirement Specifications (SRS) / Functional Specification

Documents (FSD).

Participated in design review meetings and translated the requirements to the developers and guided the team when issues related to business requirements arose.

Designed and developed Use Case Diagrams, Activity Diagrams, Sequence Diagrams, Class Diagrams

and web page mock-ups using MS Visio.

Worked with Medicare and Medicaid operational management to monitor, trend and report on operational metrics such as timeliness, workload, and staff trending, customer satisfaction, and other key measures to facilitate performance excellence.

Analyzed user problems, including automated and manual business processes and identified, researched, Investigated, defined and documented business processes.

Developed SQL Queries to fetch complex data from different tables in remote databases using joins, database links and formatted the results into reports.

Worked on functionality testing, tracking the defects, preparing the defect reports using HP Quality

Center.

Interacted with client to present future functionality of the application and gathered information from

them to understand their need and send this information to test manager.

Worked closely with the application development team, design team and testing team to resolve technical issues and interacted with them to ensure overall quality of the software.

Environment: Microsoft Office (MS Word, MS Excel, MS PowerPoint, MS Visio, MS Access), Waterfall, MS Project, SQL, MS Excel. Quality Center

ACV Auctions, NYC, NY. Dec 2017 –April 2018

Business Analyst

Data Warehousing Project for Consolidated Account Statements

The scope of the project was to generate bank statement in pdf format & Email copy for same for all customers by integrating and mapping data to retrieve required information requested by customer about account type and number of months and years and would receive a consolidated statement.

Responsibilities

Worked with developers, BA, and technical analysts in JAD sessions to ensure full understanding of requirements

Coordinated new functional and GUI test scripts in Microsoft Test Manager - Team Foundation Server

Maintain QA documentation pages with visual metrics, procedural steps, and contact information

Collaborated with other QA team members during smoke and regression testing suite execution

Perform backend testing using SQL statements to check database tables for validity and integrity

Involved with Functional, Regression, Integration Testing, Unit, Smoke and Sanity Testing on the Web Application

Assisted the team lead and Business Analyst in preparation of Test plan and Test strategy document

Assisted senior analyst in modeling and mapping while transforming the data for targeted system

Updated manager on test reports after analyzing results and revised test cases for new features & capabilities

Responsible for entering bugs into QC to track defect status and co-ordinate defect resolution with the developers

Vegatech, India Mar 2014–Apr 2017

Business Analyst

Monitored current business processes used by the Business Banking, Capital Market, Consumer Banking, and PEP groups for reviewing bank customers for AML and KYC systems

Utilized Visual Basic to create interactive business documents used by analysts, QC and bankers to retrieve necessary customer information and create completed KYC review.

Created and implemented SharePoint based applications for general use by KYC

Developed business analysis systems to assist in the designation of customer activity as normal or abnormal using statistical measures and holistic review

Strong exposure to the Retail banking front office functionality and processes including

Screen triggered business banking accounts for red flags constituting further anti-money laundering investigation

Created narratives expanding upon the expected and actual activity of customer's accounts identifying discrepancies and ultimately recommending further investigation, closure, or observation of the account

Collected and analyzed qualitative data from bankers through creation of pointed customer questionnaires

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