Sheena Love ad1woe@r.postjobfree.com • 812-***-****

Indianapolis, IN 46228

Chief Operating Officer

Highly resourceful professional with comprehensive experience leading business operations for exceptional growth curves. Demonstrated background in developing strategies, brands and products, enhancing data collection capabilities, and generating new business opportunities. Recognized for launching multiple omnichannel online brands to ensure best-in-class customer experience. Adept at recommending and suggesting strategies regarding vision, branding, and merchandising. Skilled in creating business lifecycle from discovery to qualification, presentation, and cooperation. Proficient at directing business cases to support pursuing potential mergers and acquisitions, partnerships, and strategic partnerships. Excel at cultivating long-term sustainable business culture in office while building relationships with all stakeholders to drive profitability. Areas of Expertise

• Business Operations Development

• Strategic Planning & Execution

• Culture/Community Building

• Profit & Revenue Growth

• P&L Accountability

Career Experience

• Global Operations Management

• Operational Risk Mitigation

• Plan Capital Expenditures

• Business Transformation

• Design/Implementing Operations

• Business Research & Analysis

• Optimize business workflows

• Team Training & Leadership

• Stakeholders Engagement

• Process Improvement

Moss Roofing – Greenwood, IN

2022 – Current

Chief Operating Officer

One (1) year contract with the following duties: Develop and integrate operational procedures for a small family business that has been growing into a multimillion-dollar organization. Hire, training, and manage employees of the following departments: Marketing, Accounting, Production, Sales, and Office Admins. Worked directly with consulting company to integrate a completely new CRM and operating systems, training President, owners, and all staff on new operations.

• Increased closed sales from $5 million (highest sales in their history) to over $9 million in closed business.

• Developed strategies and procedures for future growth and mapped out a plan for the President to reach $15 million by 2025. Guaranteed Rate – Indianapolis, IN

2021 – 2022

VP of Home Lending

Launch professional team

Launch professional team to operate sales and processing division for financial services within new states and markets. Hire and train staff of sales, admin, and processing by beginning market in State of Indiana. Develop business and strategy plans by conducting business analysis and utilizing data on existing markets.

• Closed $15M+ in business by implementing business plan and expanding initial market share.

• Increased customer satisfaction by establishing partnerships with industry top players. JP Morgan Chase Bank, N.A – Indianapolis, IN 2010 – 2021 Senior Home Lending Advisor

Served as Licensed Investment Banker regarding stocks, bonds, mutual funds, and annuities. Mentored branch team on products and services. Operated hand-in-hand with bankers, collaborated with customers, and introduced new clients to bankers for supplementary products and services. Created diverse business plans to execute and surpass organization goals while building lifelong relationships with businesses and various partners.

• Established personal book of business of $300M+ and maintained relationships with 1,400+ families and businesses.

• Promoted from Licensed Investment Banker to Senior Home Lending Advisor through exceptional organizational skills.

• Boosted business by 46% through successful execution of marketing strategy and operations during four years.

• Achieved career highest performance YOY by cultivating abilities of sales team for last six years.

• Developed and improved business for sales staff of 40+ people within nine locations. Enterprise Holdings – Indianapolis, IN 2006 – 2010 Manager

Supervised complete establishment and growth of office locations such as Indianapolis Airport. Ensured effective performance of all team members. Developed and implemented business strategies and delegated tasks to staff members.

• Achieved goals and promotions for 17+ employees by managing sales and development programs.

• Promoted from Trainee to Manager after 92 days by exceeding all sales and training requirements.

• Hired and developed sales staff of 50 employees for New Indianapolis Airport location.

• Managed enterprise holdings staff members across regions of 60+ people. Education

Master of Science in Psychology (International Business) Southern New Hampshire University (SNHU) – Manchester, NH Bachelor of Science in Business Management, Marketing, & Insurance Indiana State University – Terre Haute, IN

Volunteer Experience

Board President, International School of Indiana, Parent Assoc (Ongoing) Coach & Mentor, USAi of Indiana Soccer (Ongoing)

Next-step Mentor, Back on My Feet, Indiana (Ongoing) Affiliations

Board Member, Christel House Academy International – Indianapolis, IN

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