Project Management Technician Ii

Location:

Stockbridge, GA

Salary:

25.00

Posted:

December 12, 2023

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Resume:

ROY WHIPPLE

404-***-****

***********@*****.***

CAREER OBJECTIVE: To secure a career that is longevity that will empower me to the next level of excellence! To grow with an organization that will compliment and utilize my knowledge, expertise, effective skills and experience of over six years working in the areas of retail merchandising, project management and foreman leadership. WORK EXPERIENCE

Lead Retail Technician II

Davaco Inc. (Atlanta, GA)

June 2021 to Present

• Manage a field team of 5 to 12 employees to execute work plans, track progress along with the quality of project results in accordance with job specifications and client requirements along with promoting teamwork that will build towards success.

• Demonstrating effective leadership skills towards on-boarding new employees, addressing/resolve personnel issues along with providing guidance and direction as required.

• Serve as the subject matter expert for my team relative to project processes and client expectations.

• Assume the responsible for managing employee relationships, which includes but is not limited to resolving escalations, being pro-active to ensure employees are aligned for success and managing all core requirements to satisfy each client.

• Articulate a good understanding of construction methods, scheduling, blueprint reading, project floor plans, planograms, fixture placement drawings and construction drawings. This also includes constant configuration reviews and modification via the lifecycle of each project.

• Demonstrate and maintain skillset to supervise and work hands-on with my team to safely move, build, tear down, and reposition beams and assemble steel shelve racking in store bays; relocate or adjust position of stock currently on display; re- label shelves with new pricing labels; anchor and/or re-anchor small to large fixtures place products, information, signage, stickers or; other required materials in strict accordance with planograms, photos or other written or verbal instructions.

• Communicate potential change orders to client and/or direct management as soon as they become known. This includes managing and communicate client concerns, problems or complaints on assigned projects.

• Establish, nurture, and maintain excellent business relationships each client that includes collaborating and gathering relevant information from scope of work (SOW) by building a professional rapport, following up consistently, and maintaining ongoing contact and communication to effective aid with various projects and/or tasks.

• Act as a cooperative and contributing leader to ensure that a high level of service is always offered by establishing effective partnerships with the following clients: Lowes, Home Depot, Tractors Supply, Bed Bath & Beyond, Nike, At Home, Commack, Millwork, Hisence and Walmart locations throughout the United States.

• Manage and maintain client relationships which includes gathering relevant information from scope of work (SOW) by building a professional rapport, following up consistently, and maintaining ongoing contact and communication.

• Responsible for keeping progress in line with overall project scheduled, make field decisions and alterations in schedule, project installation upon field conditions. This also include revising with the client, project installation plans as necessary to accommodate field conditions.

• Demonstrate skills that include being detail oriented, excellent interpersonal skills, problem solving abilities, and proven leadership skills along with showcasing the ability to handle multiple projects and/or tasks.

• Always showcase self-organization, self-driven and strong communication skills (oral and written) which is critical to the role and each project.

• Whenever possible, utilize my experience and expertise within the areas of project management, construction, redesign and merchandising redesign. This would include demonstrating best safety practices towards the utilization of my certified forklift skills along with showcasing my expertise towards operating a ballymore, scissor lift, pallet jack and reach machine.

• Maintain a sense of urgency and flexibility to travel to stores in an assigned geographical area to ensure my merchandising teams are on schedule and have the necessary leadership on site.

• Maintain flexibility towards constant traveling (drive/fly) working 10 to 12 days of possible day, nights and/or overnight shifts.

Traveling Merchandising and Fixture Lead

The Beam Team (Atlanta, GA)

August 2020 to June 2021

• Lead and direct 10 to 20 direct reports, team members and/or merchandisers per project assignment related to either reset the layout of new stores, relocation stores, remodeled stores, general resets stores, and various special capital project assignments.

• Demonstrate effective leadership skills towards training new employees addressing/resolving personnel issues along with providing guidance and direction as required.

• Effectively and efficiently supervise and work hands-on with my team while supervising your crew to safely: move, build, tear down, and reposition beams and shelving in store bays; relocate or adjust position of stock currently on display; re-label shelves with new pricing labels; place products, information, signage, stickers, or other required materials in strict accordance with planograms, photos or other written or verbal instructions.

• Act as a cooperative and contributing leader to ensure that a high level of service is always offered by establishing effective partnerships with my Walmart and Home Depot clients within various locations throughout the United States.

• Maintain a sense of urgency and flexibility to travel to stores in an assigned geographical area to ensure my merchandising teams are on schedule and have the necessary leadership on site.

• Maintain flexibility towards constant traveling (drive/fly) working 10 to 12 days of possible day, nights and/or overnight shifts.

Project Crew Lead

Quest Service Group (Atlanta, GA)

June 2019 to August 2020

• Demonstrate effective leadership skills towards training new employees addressing/resolving personnel issues along with providing guidance and direction as required.

• Maintain a sense of urgency and flexibility to travel to stores in an assigned geographical area to ensure my merchandising teams are on schedule and have the necessary leadership on site.

• Maintain flexibility towards constant traveling (drive/fly) working 10 to 12 days of possible day, nights and/or overnight shifts.

Driver

Wastebuilt Environmental Solutions, LLC (Smyrna, GA) April 2020 to June 2020

• Verifies and keeps records on incoming and outgoing shipments and prepares items for shipment.

• Parts pick-up and delivery to/ from local customers and vendors using company vehicle. This would include moving materials and items from receiving or storage areas to shipping or other designated areas.

• Responsible for sorting and placing materials or items on racks, shelves, or in bins according to predetermined sequence such as size, type, style, color, or product code.

Travel Retail Service Merchandiser

Acosta Group (Atlanta, GA)

June 2017 to June 2019

• Report defective materials or questionable conditions to the supervisor and maintain adequate levels of shipping materials.

• Represent Acosta, clients, and customers by effectively working in teams to perform reset and remodel work including, but not limited to, reading and implementation of plan-o-grams, new item placement, void corrections, and special merchandising activity.

• Demonstrate the ability to be a self-starter, quick learner with strong attention to detail, and work well in a team environment. This would include implementing knowledge of merchandising and retail terminology.

• Perform duties such as moving and cleaning shelves, installing new racks and shelves, displaying merchandise properly, placing shelf strips and attaching tags properly, checking date codes and plan-o-gram integrity, and processing pack-outs, restocks and reorders as necessary.

• Partner with store personnel and co-workers to achieve and maintain merchandising excellence, discuss changes, and build an effective working relationship.

• Act as subject matter expert and liaison by nurturing a strong business partnership with my Publix store client within various locations throughout the United States.

• Effectively and accurately prepare, process, submit, and manage documentation related to assigned reset and remodel work.

• Perform job safely by demonstrating full awareness of surroundings. Utilize proper safety techniques and equipment use, when necessary, along with being proactive in alerting management to any unsafe act or condition to prevent injuries Technical Support Representative

APPLE (Atlanta, GA)

October 2016 to March 2017

• Maintain customers' trust in Apple as a skilled technician, troubleshooting and repairing by utilizing my diagnostic and people skills to assure swift resolutions are generate towards technical issues. Customer Service Agent (Remote WFH)

Verizon Fios (Atlanta, GA)

November 2015 to October 2016

• Utilize internal systems to access and research customer accounts and history to keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as follow up actions taken.

• Determine credits or charges for services rendered and collect payments or arrange for billing this would include but not limited to resolving a customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

• Maintain a quiet, secured work area and keep customer information confidential along with independently keeping your own technical know-how up to date.

Merchandising Associate

Marshalls (Atlanta, GA)

August 2015 to February 2016

Retail Associate

Ross Inc (Chamblee, GA)

September 2014 to August 2015

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