Mark Celli, CSM, AKT, TKP, KMP

Lake Hiawatha, New Jersey 07034 973-***-**** ad1woa@r.postjobfree.com

LinkedIn Profile

Senior Agile Coach/Scrum Master

Process-focused Senior Agile Coach/Scrum Master with a strong record of accomplishment and extensive experience working with and leading global cross-functional project teams both onsite and offshore to deliver business and customer solutions while providing strategic direction and helping to determine IT priorities driven by business objectives.

Executive Performance Profile

•Led the adoption of Agile methodology and Kanban framework within the organization to provide teams with the ability to visually manage and track their work daily, provide transparency into their respective work process(es) and becoming more predictable in terms of their flow efficiency and lead times to deliver customer solutions.

•Utilized Lean Six Sigma methodologies as part of overall projects to reduce organization’s internal applications’ maintenance costs and administrative overhead by 30%.

•Documented, tested and implemented automated BPMS improvements to existing processes that reduced transaction time by nearly 35%, allowing the organization to better decision the validity of the agent’s application and new agents to be on-boarded more quickly.

•Led complex project development teams from stakeholder initial inquiries through implementation of automated BPMS solutions that improved the overall customer experience by 25% and increasing Western Union’s decision-making capabilities by 20% and reduced the number of systemic false positive decisions by 32%.

Areas of Expertise

Business Process Reengineering Business Process Improvement Agile Transformation Kanban LEAN

Agile Instructor Led Training Change Management Value Stream Mapping

Root Cause Analysis IT Standardization & Centralization Complex Project Management

Professional Experience

Optum Technology, Basking Ridge, New Jersey 2013 to 2023

Senior Agile Coach/Scrum Master 2015 to 2023

In this aggregated role, served as an integral strategic and support leader committed to partnering with leadership while working firsthand and serving the user communities throughout the organization to help drive Excellence and Value through the standardization of processes and Best Practice implementations. As a leader in strategic planning, collaborated with stakeholders to support the Enterprise’s PADU rated tools and standard Agile methodologies. These included, but were not limited to coaching, leading team transformations interested in utilizing Agile methodologies, and providing strategic direction and goals for the tools. All of these were used to drive Business Growth, Productivity, Leadership, Quality, and Performance.

•Provided Best Practices and Recommendations to teams transitioning from their current Agile methodology to utilize the Kanban framework along with Swift Kanban, Jira, Rally and/or Aha! as the tool of choice.

•Coached and trained teams to utilize Agile principles including all scrum ceremonies through most efficient means of implementing Swift and Kanban to obtain a central view of all current and future work, allowing for transparency into work process(es) to the team, leadership, and stakeholders of the process.

•Reviewed internal team process to understand its current state and to determine where improvements may be required based on data collected by Swift Kanban.

•Coached and led teams through all sprint ceremonies to deliver customer solutions and improve overall defined KPIs.

•Delivered certified Kanban training to ~4000 employees to help visualize teams’ work, provide better predictability around process flow efficiency and lead time, and to improve collaboration among teams.

•Provided direction and scope for adopting community standards around usability and utilization of Swift Kanban for organization.

Six Sigma Black Belt Consultant - Optum Technology OpX Continuous Improvement 2014 to 2015

A trusted advisor to Quality who is committed to partnering with many segments of the business to help drive excellence and value, while leading with facts and data science-based analytics. As a catalyst of change, we facilitate the identification of solutions in collaboration with the organization’s knowledge and experience using a variety of tools and methodologies. These include but are not limited to LEAN, 5S, Process Centric Management, DMAIC, and DMADV. All are used to drive Business Growth, Quality and Performance.

•Lead analysis of existing processes that are not meeting customer expectations through value stream and process mapping, collecting, and analyzing data, presenting the results of the analysis and documented recommendations for implementation of a solution.

•Provide Six Sigma consulting services to IT Domains to help understand and identify pain points their QA leads are experiencing around the business applications they are responsible for.

•Mentor prospective Green Belt candidates while they are working on their training projects through coaching, critiquing, and providing direct feedback through individual meetings.

The Western Union Company, Montvale, New Jersey 2007 to 2013

Sr. Manager Productivity and Performance Analytics, Western Union Operations and IT

Facilitate the efforts of internal teams consisting of process stakeholders from various levels and segments of the business and software developers in an effort to document, measure and provide recommendations for the implementation of improvements for new and existing processes that support Enterprise internal and customer facing processes.

•Lead virtual and in-person process mapping work sessions to formally define and document all aspects of the existing current state process including problem areas, all levels of stakeholders, systems, SIPOC, risks and value add elements.

•Lead process discovery sessions with process stakeholders to document and identify areas of improvement within the existing processes once the solution has been moved to production.

•Utilize Six Sigma, Lean, and Kaizen tools (SIPOC, Root cause analysis, etc.) and methodologies (DMAIC, DFSS, etc.) where applicable throughout all phases of IT and business projects.

•Designed and implemented Governance model for standard Process modeling tool that are used for all documentation of processes that existed within Western Union.

Leadership And Specialized Training

Kanban University, Seattle Washington-Train the Trainer Certification- (2016)

Kanban University, Seattle Washington-Kanban Management Professional Certification- (2016)

Kanban University, Seattle Washington-Team Kanban Practitioner Certification- (2016)

Optum Technology, Basking Ridge, New Jersey, Lean Six Sigma Black Belt Certification (2014)

Scrum Alliance, New York, NY-ScrumMaster Certification-(2011)

ITT Corporation, Inc., Clifton, New Jersey, Lean Six Sigma Black Belt Certification (2006)

Education

Bachelor of Science (BS) in Information Technology (3.7 GPA),

Minor in Computer Science,

Montclair State University-Montclair, New Jersey

Diploma in Computer Programming,

The Chubb Institute, Parsippany, New Jersey

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