Jocelyn Pope

Conyers, GA *****

ad1wo2@r.postjobfree.com

+1-678-***-****

Well-organized, customer service oriented professional who offers strong administrative experience. Accustomed to working in environments where accuracy and accountability are essential. Maintains professional working relationships with employees at all levels of the organization. Ability to discreetly manage large amounts of sensitive and confidential information. Manages time and prioritizes duties in a fast-paced, multi-task environment. Able to operate in a production environment and meet company guidelines for productivity and quality.

Work Experience

Office Manager Coordinator/ Payroll HR / Remote / Healthcare Vaco / SnapNurse - Atlanta, GA

January 2023 to November 2023

• Verify all payroll time is correct, then process payroll.

• Verify insurance eligibility and benefits.

• Create and update patient demographics.

• Reply to emails from collegues in a timely manner.

• Reply to patients with questions about account, medications, insurance, and anything they need concerning their chart.

• Screen incoming calls - make outbound calls 50+ daily

• Created reports, prepared and completed audits, created charts

• Upload all proper documents in patient charts - emailed collegues any documentation needed.

• Direct calls to correct party - also receieved and delivered messages.

• Interact with patient, memberstaff, Doctors, Insurance reps, hospital staff.

• Electronic fax, prior authorization, assign audits, and create spreadsheets, etc

• Post electronic payments

Front Office Assistant / Receptionist / Dental

Oral Surgery Associates - Conyers, GA

January 2020 to January 2023

• Check pts in and out.

• Collect and post payments

• End of the day batch out funds

• Input all new pts information into the system.

• Assist doctors with daily scheduling.

• Answer phones, schedule new patient appointments

• Schedule follow up appointment

• Verify insurance eligibility and benefits

• Discuss treatment plans, verify insurance

• Manage office, help where ever needed

• Collect and post payments - Cash, Debit, Credit

• Dentrix software

Office Manager / Front Office Coordinator Healthcare Raven Counseling Service, LLC - Conyers, GA

January 2019 to December 2020

• Open the office every morning.

• Check in clients, accept co-payments and post

• Schedule appointments, verify/cancel appointments.

• Verify insurance

• Bill with 1500 Form.

• Kept the office tidy.

• Order and stock supplies.

• Ran business errands for the company and prepared any reports needed.

• Handle all office duties and calls for therapist and manager.

• Work very closely with the doctor on a daily basis.

• Verify insurance including medicaid and medicare Authorization Specialist / CSR / Call Center

Lincare Inc - Conyers, GA

January 2016 to December 2019

• EMR/EHR/DME

• Verify Insurance and eligibility

• Familiar with Medicare-Medicaid, Cigna, BCBS guidelines along with other well-known insurance companies.

• Resolved collections, held sales, and billing issues.

• Setup the patient account.

• Code certain procedures to retain approved authorization from Carecentrix.

• Verify/ Overview CMN.

• Medical billing and coding

• Co-payments, deductibles

• Submit electronic claims

• Post payments

• Medical Terminology, data entry-10 key

Front Desk / Receptionist / CSR

Barrow Regional Medical Center - Winder, GA

January 2011 to December 2015

• Receptionist in front and back office.

• Answer inbound queue line calls. Also made outbound calls to patients verifying appointment date and time.

• Over 10 years of basic PC skills including Microsoft Office program knowledge.

• Electronic payment posting

• Appointment scheduling, cacel appointments, schedule follow up

• Accept and post payments, etc

• EMR/EHR

• Verify insurance Medicaid, Medicare, etc

• Billing claims, answering phones, greet customers, etc Education

Diploma in Medical Billing and Coding

Ultimate Medical Academy

April 2015

Skills

• EMR systems

• Billing

• 10 Key Data Entry

• Hospital experience

• Box truck

• Medical billing

• Problem-solving

• ICD-10

• Healthcare office experience

• Records Management

• Scheduling

• Reliability

• Microsoft Word

• Management

• Dental office experience

• Dispatching

• Clerical Experience

• Administrative Experience

• Outlook

• Medical coding

• CPT Coding

• Medical terminology

• Team Work

• eClinicalWorks Willing to relocate: Anywhere Authorized to work in the US for any employer

• Flexibility

• Insurance verification

• Receptionist

• Microsoft Powerpoint

• My following skills are: Strong, verbal, and communication.

• Medical receptionist

• Payroll

• Microsoft Excel

• HIPAA

• Accounts Payable

• Office Experience

• Pest Control

• Accounts receivable

• Medical office experience

• Typing 60wpm +

• ICD-9

• Medical records

• Data Entry

• Growing experience

• QuickBooks

• Managed Care

• Microsoft Office

• Customer service

• Typing

• Cash handling

• Cold calling

• Front desk

• Clerical experience

• Leadership

• Accounts receivable

• Medical terminology

• HIPAA

• Medical records

• EMR systems

• Human resources

• Payroll

• Medical coding

• Sales

• Hospital experience

• Accounts payable

• Records management

• Office management

Contact this candidate