Sylvia Olivas

ad1wnn@r.postjobfree.com

San Antonio, TX 210-***-****

Work Experience

Patient Access Representative - Remote

University of Texas Health Science Centre – San Antonio, TX

March 2023 to November 2023

Responsibilities: Handling a high volume of patient and clinical business calls averaging 75-100 calls per day. Provide an exceptional and positive patient experience to every caller, complete registration of new patients and updates needed to existing patients. Schedule appointments following clinic scheduling guidelines and protocols. Assists patients with any questions, concerns, medication refill request or sending messages to appropriate provider or clinical staff.

Transplant Assistant/Scheduler

Methodist Specialty and Transplant - San Antonio, TX

October 2019 to February 2023

Responsibilities: Coordinate the scheduling of diagnostic procedures with patients, physicians, and physician offices according to the established scheduling guidelines. Communicate additions, cancellations, and special requests of scheduled appointments to all appropriate parties.

Utilize the computerized scheduling system and support updates as available, while ensuring that documentation is timely and accurate. Maintain electronic patient databases by updating and maintaining accurate demographics, physician, and referral information. Collect patient medical records, results of scheduled testing and physician consults for review by clinical team. Ensure all documents are scanned and filed accurately in patient’s electronic medical file. Assist the medical team in committee meetings and chart review as it applies to the departmental needs.

Claims Adjusting/ Operations Safety/International Logistic Coordinator/ Receptionist

Ward North American

February 2017 to September 2019

Claims Adjusting - Receive, process and access documentation regarding claims and liability. Gather information and investigate property loss to determine compensation. Evaluate losses and negotiate settlements. Review evidence analyze information and inspect damages to determine responsible parties and liability. Document and generate reports and findings and issue resolution letters. Compile maintain data on all loss/damage claims. Prepare loss reports on national accounts for financial projections.

Operations Safety - Record and generate reports on mileage logs and fuel expenses to maintain compliance with Department of Transportation (DOT). Review and validate digital transportation reports for driver certification on Driver Connect. Ensure driver compliance with DOT safety and inspections standards. Maintain up- to- date records of any traffic violation citations to prevent reduction in driver workforce.

International Logistic Coordinator - Provide member service through various channels of communication to promote sales, services and knowledge of full customer solutions. Research and gather information to meet customer needs to recommend products and services during transition. Perform data entry to facilitate over 300 customer moves per day. Assist in account management of over 30 nationwide corporations to include scheduling multiple services, coordinating pre and post inspections, determining transportation requirements and developing estimates.

Appointment Programmer/ Scheduler

West Corporation

August 2016 to February 2017

Responsibilities: Customer service support for outpatient clinical and specialty services for seven Radiological offices serving over twelve hospitals across the state. Provided resolution of schedule conflicts, prioritized level of care for immediate services, cross leveled resources to optimize patient care and related services. Served as a representative in a call center environment answering over three hundred inbound calls per day, while maintaining protocols of service.

Medical Assistant

Concentra Medical Center

November 2008 to May 2010

Responsibilities: Maintained office services and scheduling ensuring optimal daily patient flow; oversaw and maintained patient records, special reports, doctor reports and laboratory results. Versed in telephone etiquette procedures. Conducted correspondence, billing and bookkeeping and performed follow-up procedures to assist in patient therapy. Instrumental in obtaining initial outpatient ambulatory assessments, patient triage, awareness, and education. Ensured quarterly and annual training requirements for fifteen personnel franchise medical office. Trained medical staff in on-the-job injuries as directed by physicians, physicals, blood draws, injections, drug screens, urinalysis, audiograms, pulmonary function tests, urgent treatment, EKG's, vaccines administration, administer rapid tests i.e., influenza, strep, pregnancy. Performed auxiliary services in autoclave, physical therapy, and cardiovascular procedures.

Education

Certificate-Professional Medical Spanish

Alamo College District

July 2021 to August 2021

Diploma-Medical Billing and Coding

Ashworth College

August 2019 to August 2020

Diploma-Medical Assisting

National Institute of Technology

August 2000 to April 2001

Skills

Bilingual

Attention to Detail

MS Office

Problem-Solving

Medical Office Experience

Teamwork and Collaboration

EMR Systems

Inbound and Outbound Calling

Customer service

EPIC

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