Customer Service Office Manager
Resume:
Habiba Kasper
Shelbyville, TN 37160
Cell: 318-***-****
Email: ad1wni@r.postjobfree.com
SUMMARY:
A seasoned interpreter and business manager with over 10 years of experience in a broad range of demanding environments. Exceptional written and verbal communication skills with ability to fluently speak English, French, Spanish, and German. Accomplished French language instructor with over 10,000 instructional hours. Demonstrated expertise in strategic planning and execution, customer service skills, office management, process improvement and quality management. Proficient in computer applications and programs with ability to type 60 words per minute. Combined skillsets, experience, and passion to succeed greatly contribute to the forward growth of organizational and company goals. Affiliate and contributions with United States Air force for more than 20 years culminated in letters of appreciation from two United States American Presidents.
WORK EXPERIENCE: Last 10 years
Global Village Language Center, Saint Louis, Mo.
March 2013-August 2019: Interagency Coordinator, Lead Interpreter, French Instructor/Tutor, Office Manager
Responsible for inter-agency coordination with federal, state, and local governments in the interpretation and disposition of court documents, medical case reviews, public safety, disabled and impaired personnel support, benefits and claims, and civil affairs. Expertly managed business office to include billing, budget and fiscal, ordering and receiving, and automated equipment. Provided French instruction and tutoring.
Expertly processed and coordinated 30 cases per day for French interpretation and disposition to include court proceedings, medical intervention and treatment, law enforcement support, persons with disabilities, and child protective services. Timely interpretation and disposition greatly contributed to the successful intervention and outcomes during numerous emergency and life-saving events.
Senior French Language School Instructor, taught and facilitated over 10,000 instructional hours. Provided formal tutoring and remediation instruction with 99% success rate of students achieving language competence.
Independently managed and supervised all business office activities. Orchestrated numerous rapid process improvements for customer service, payroll, and stakeholder relations that directly enhanced strategic goals and customer satisfaction by 35%.
Merit Home Health Care and Interpretation Services, Saint Louis, Mo.
November 2010-February 2013: Senior Interpreter/Office Manager
Skillfully provided interpretation and support services for underprivileged and low income families. Ensured French speaking low income personnel received appropriate interpretation of needs and direct support of daily living activities. Responsible for business office activities and management to include translation and filing medical claims through Medicare.
Hard working and committed; provided French translation of patient journals and treatment plans, providing timely notification and communication with nursing supervisors on changing or unusual conditions.
Responsible for business office operations. Proficient in multiple computer programs and software to include Microsoft, timekeeping, payroll, and ordering/receiving.
Recognized as Employee of the month on numerous occasions for exceptional professionalism, quality of work, and customer service skills.
Education:
Educated in Bruyéres France, Lycée Jean Lurcat Acadamy
Completed 31 credits towards AA degree (3.76 GPA), Bossier Parish Community College.
HABIBA KASPER
103 Spelt Street
Shelbyville, TN 37160
Cell: 318-***-****
Email: ad1wni@r.postjobfree.com
Affiliations:
Member, French Institute Alliance, Francaise (FIAF). Non-profit organization committed to enhancing French culture, arts and language with other countries.
Member, VFW Post 10904.
Member, United States Air Force Association.
Community Activities:
Volunteer, United States Air Force, (Washington D.C., Germany, Nellis Air Force Base, Nevada).
Volunteer (Pro Bono), French interpretation services, Department of Child Protective Services, Saint Louis, Missouri (2014-2019).
Volunteer, “Kids with Autism”.
Volunteer, Operation Joy, greater Coffee County TN. Area
Volunteer, Coffee County Veterans Association
References available upon request.
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