Customer Service Representative
Resume:
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Reliable and upbeat Retailer successful at promoting customer loyalty,
satisfaction and purchases with consultative techniques and diligent
attention to individual needs. Knowledgeable about product
merchandising, payment processing and cleaning. Dedicated and
dependable relationship-builder with excellent organizational strengths
and superior work ethic.
WORK HISTORY
January 2021 to Current
Fashion Retailer and Personal Stylist Self Employed Services, Detroit,
Michigan
Developed retailer market business plan and sales strategy to attain
company sales goals and profitability.
Opened, shelved and merchandised new products in visually appealing
and organized displays for optimal sales promotions,
Prioritized helping customers over completing other routine tasks in
store.
Produced partial or complete wardrobe collections to support
individual client objectives, spanning, modification to image, altered
body style, updated professional appearance or special events.
April 2015 to June 2017
Customer Service Representative DIALOG, Troy, Michigan
+ Analyzed customer's service needs and referred to other service or
technical departments.
+ Maintained customer satisfaction with forward-thinking strategies
focused on addressing customer needs and resolving concerns.
+ Provided primary customer support to internal and extemal customers.
May 2015 to July 2016
Customer Service Cashier OTOOLES IRISH PUB, Detroit, Michigan
* Quickly and accurately answered customer questions, suggested
effective solutions and resolved issues to increase customer satisfaction
10%.
+ Promised best prices for customer services and maintained accuracy
when determining quotes.
* Calculated correct order totals, updated accounts and maintained
detailed records for inventory management.
+ Recommended, selected and helped locate and obtain out-of-stock
product based on customer requests.
June 2014 to July 2015
Customer Service Representative THE TURKEY GRILL, Detroit,
Michigan
+ Maintained customer satisfaction with forward-thinking strategies
focused on addressing customer needs and resolving concerns.
* Provided primary customer support to internal and extemal customers.
+ Collected customer feedback and made process changes to exceed
customer satisfaction goals.
May 2012 to January 2013
‘Customer Service Representative PENTHOUSE BAR AND GRILL,
Detroit, Michigan
Maintained customer satisfaction with forward-thinking strategies
focused on addressing customer needs and resolving concerns.
Liaised with customers, management and sales team to better
understand customer needs and recommend appropriate solutions.
Cultivated customer loyalty, promoted repeat business and improved
sales.
Fielded customer questions regarding available merchandise, sales,
current prices and upcoming company changes.
EDUCATION
Expected in 2022
Diploma in Process
Detroit Adult Education Program, Detroit
Contact this candidate