DAWN BERENBACH

*** * ******** **.

GILBERT, AZ **233

201-***-****

ad1wmu@r.postjobfree.com

PROFILE

Dependable, proactive, outgoing leader, with strong planning and problem-solving skills whom readily adapts to

change, works independently and exceeds expectations. Strengths include the ability to work with people and

consistently achieve excellent results. Seeking a professional position.

EXPERIENCE:

WALTS 2/2022 – Present

Chandler, AZ

Human Resource

In my current position I am doing an HR GENERALIST role.

Partner with HR Management to ensure consistency; maintain excellent relationships across departments to deliver

recruiting success.

Responsible for administrative activities involved in the recruitment process; such as advertising, interviewing,

scheduling, applicant tracking, and other new hire paperwork.

Develop and maintain a job description library in alignment with HR policies.

Coordinate and manage pre-employment processes including reference checks, background screenings, data entry

Supports Multi State employee’s/warehouses in all areas of HR

Develop and deliver employee/management HR training.

Represent at diverse career/job fairs and community events.

Maintain highly confidential information concerning hiring decisions, salary offers, and employee relations.

Pre-screen resumes to evaluate qualifications, conduct phone interviews, and present qualified pool to managers.

Work with management to plan hiring needs; assist in developing position duties and requirements.

Communicate position duties, responsibilities, employment related information and benefits to applicants.

Adhere to all local and federal employment regulations.

Work with managers to determine job offers and negotiate terms of employment with candidates.

Be the first point of contact of employee concerns and be an employee advocate.

Research job market trends to remain competitive.

Follow-up with employment related activities, such as the offer letter, new hire paperwork, benefits (health, vacation,

sick, etc.), Employee Handbook, etc.

Handle new hire Benefits enrollment

Oversee Open Enrollment Benefits for all employees

Enter and oversee BCBS benefit portal

Hold training activities for Managers, Supervisors/Leads

Review weekly time cards

Attend and help facilitate disciplinary meetings and necessary investigations

Employee Relations

Update the employee handbook

Run background checks

Run I9 verification for all new employees

Unemployment claims

FMLA

AMERICAN INTERCONTINENTAL UNIVERSITY 2/2019 – 2/2022

Chandler, AZ

Senior Enrollment Recruiter; Counselor

Interview and engage potential students in conversations to discover motivations, background, goals, and concerns

Facilitate enrollment process by advising best program fits and next steps

Guide students through challenges and problem solving in order to prepare for success in college level courses and

future obstacles

ACHIEVEMENTS

•Achieved monthly and quarterly goals in obtaining 8 starts per period

•Led team in period starts each month

•Assisted ADOA with reaching out to new students and help get started in their classes

THE ART INSTITUTE OF PITTSBURGH 6/2018-2/2019

Chandler, AZ

Enrollment Recruiter; Counselor

Interview and engage potential students in conversations to discover motivations, background, goals, and concerns

Facilitate enrollment process by advising best program fits and next steps

Guide students through challenges and problem solving in order to prepare for success in college level courses and

future obstacles

Achieved monthly and quarterly goals in obtaining 3 starts per period

Led team in period starts each month

STARBUCKS COFFEE COMPANY 7/2017- 7/2018

Chandler, AZ

Store Manager

Responsible for administrative activities involved in the recruitment process; such as advertising, interviewing, in house job fairs

scheduling, applicant tracking, and other new hire paperwork.

Develop and maintain a job description library in alignment with HR policies.

Coordinate and manage pre-employment processes including reference checks, background screenings, data entry

Hold training activities for Assistant Store Managers, shift supervisors & barista trainers

Review weekly time cards / run payroll

Facilitate disciplinary meetings / investigations

Managed the overall operation of the store particularly supervising and directing the workforce, staffing decisions,

ensuring customer satisfaction and product quality. Also, managed the store’s financial performance, safety and

security within the store

Grew store profitability by 12% within first 6 months of management

Achieved a 15% product growth also within first 6 months of management

Consistently ensured that labor hours are within guidelines based on total volume of sales; total crew and

management labor costs

EINSTEIN BROS. BAGELS 9/2016- 7/2017

Chandler, AZ

General Manager

Responsible for administrative activities involved in the recruitment process; such as advertising, interviewing, in house job fairs

scheduling, applicant tracking, and other new hire paperwork.

Develop and maintain a job description library in alignment with HR policies.

Coordinate and manage pre-employment processes including reference checks, background screenings, data entry

Hold training activities for Assistant Store Managers, shift supervisors & barista trainers

Review weekly time cards / run payroll

Facilitate disciplinary meetings / investigations

Managed the overall operation of the store particularly supervising and directing the workforce, staffing decisions,

ensuring customer satisfaction and product quality. Also, managed the store’s financial performance, safety and

security within the store

UNIVERSAL ORLANDO RESORTS Starbucks/Ben Jerry 8/2014- 9/2016

Orlando, FL

Restaurant Manager

Pat O’Brien Restaurant/Starbucks/Ben & Jerry’s/Swabs/Breadbox

Full service & Quick Service stores- Manage the overall operation of each store particularly supervising and directing

the workforce, staffing decisions (interviews; hiring process), ensuring customer satisfaction and product quality,

managing the store’s financial performance, and managing safety and security within the stores. Consistently ensure

that labor hours are within guidelines based on total volume of sales; total crew and management labor costs.

Prepare weekly Manager/Team Captain schedules and daily task assignments to certify that each workstation is

adequately staffed with the most competent employees

Led the Starbucks team to achieving multiple record-breaking sales days during HHN, two full weeks during spring

break 2015, and also all-time record high on 12/31/14

Led the Ben & Jerry’s team in record breaking daily sales days during spring break 2015

All stores exceeded sales goals by over 15%

Trained and managed sales team, developed Team Captain to an Assistant Restaurant Manager; multiple team

members to Team Captains

STARBUCKS COFFEE COMPANY 8/2010-8/2014

New Jersey/ Florida

Store Manager

Responsible for administrative activities involved in the recruitment process; such as advertising, interviewing, in house job fairs

scheduling, applicant tracking, and other new hire paperwork.

Develop and maintain a job description library in alignment with HR policies.

Coordinate and manage pre-employment processes including reference checks, background screenings, data entry

Hold training activities for Assistant Store Managers, shift supervisors & barista trainers

Review weekly time cards / run payroll

Facilitate disciplinary meetings / investigations

Managed the overall operation of the store particularly supervising and directing the workforce, staffing decisions,

ensuring customer satisfaction and product quality. Also, managed the store’s financial performance, safety and

security within the store

Grew store profitability by 12% within first 6 months of management

Achieved a 15% product growth also within first 6 months of management

Consistently ensured that labor hours are within guidelines based on total volume of sales; total crew and

management labor costs

EDUCATION/TRAINING:

American Intercontinental University

Chandler, AZ

Bachelors of Administration – Human Recourses

Starting SHRM certification

SKILLS:

Microsoft Office- 2003, 2007, 2010, 2011

(Excel, PowerPoint, Word)

•Windows XP, 7, 8/MAC iOS

•Office; Event Management

•Safari/ Internet Explorer/ other platforms

•Strong organizational and analytical skills

•Paychex, HRMS, Kronos, GLS (Global Labor System), Taleo/Oracle, PeopleSoft, ADP, HireRight, Minerals, HIreTech

SKILLS SUMMARY:

analytical skills, business operations, customer relations, customer satisfaction, customer service,

directing, event management, finance, financial, groupwise, hiring, internet explorer, inventory management, Krono’s,

macintosh, management, marketing, Microsoft excel, Microsoft office, Microsoft PowerPoint, Microsoft windows xp,

Microsoft word, next, organizational skills, problem solving, Employee Relations, promotional materials,

quality, recruiting, safety, sales, staffing, supervisory skills

Contact this candidate