Adreen Denise Harris

**** ******* ****** **

Richmond, VA 23223

540-***-****

ad1wml@r.postjobfree.com

Summary:

I am a claims manager with several years of leadership experience. My leadership skills have developed entry level claims adjusters to advanced or experienced ones. I strive to create a positive work environment as well as productive. I excel in a fast-paced work environment all while motivating my team to have excellent performance. I have a passion for maintaining a strong emotional intelligence for myself, my peers as well as my team.

Education

Daymar College 2018

Associates in Business Management

Professional

Elephant Insurance

Claims Manager

Richmond, VA October 2018- present

Handle escalation calls

Monitor Teams’ activities for quality by call listening as well as file review

Train the Team on new or updated processes

Successfully improve customer service while dealing with the repair of the vehicle

Monitor rentals for the team

Review payments for approval or denial

Perform monthly reviews for the Team as well as annual appraisals

Perform correctives

Payroll

Review reports to make sure the Team is aligned with the company requirements

Handle employee conflict

Lead and develop a team of adjusters at various levels of the claim process

Constantly implement ways to be more efficient

Understand staffing needs and recruitment process at all levels

SunTrust

Bank Support Specialist Supervisor

Richmond VA January 2015- October 2018

Handled inbound service calls from clients, while looking for sales referral opportunities for personal banking products and services.

Answered clients’ questions within set standards.

Resolved problems and complaints clients may have about banking products and services

Deescalated telephone calls

Trained on SunTrust products, systems, policies, SunTrust Online (STOLI) sales skills and other procedures, client service and referrals.

Data entry

Exceeded sales goals

Mentored new team mates

Call center

Followed recovery techniques to arrange payment in full or reasonable payment arrangements

Assisted in projects and aided team members, as necessary.

GEICO

Telephone Claims Representative I

Fredericksburg, VA Sept. 2002-Sept. 2011

Verified necessary accident facts and determined policy coverage

Reviewed information and verified the company’s loss payment exposure under the policy contract

Received inquiries from policyholders, claimants or repair shops and resolved questions and complaints

Worked successfully in a call center environment

Analyzed and verified information obtained by prior liability investigation to determine payment recovery potential

Negotiated payment recovery or applied comparative negligence laws

Redirected disbursements from all recoveries, arbitration awards and attorney recoveries to the claim file, insured or attorney

Prepared Nationwide Intercompany Arbitration and Federal Government claim forms

Represented the Company at trials and hearings

Verified necessary accident facts and conducted necessary investigations to include taking recorded interviews

Evaluated claims and negotiated property damage settlements on non-injury claims

Settled personal injury protection, medical or total theft payment claims

Data entry

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