Customer Service Environmental Health
Resume:
Thomas Tinklenberg
Clearwater, Fl *****
ad1wme@r.postjobfree.com
Senior Management professional with over twenty years' experience in the big box retail and logistics industries. Extensive knowledge of generating profitable sales, store customer service culture, store operations, inventory control, profit and loss analysis, expense control, process implementation and total quality management. Uses a results orientated and collaborative leadership style to build highly effective teams, and not afraid to get hands dirty to help the team succeed. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Environmental Health and Safety Supervisor
United Parcell Service UPS - Middletown, PA
April 2022 to Present
Responsible for for the administration of corporate environmental health and safety training and compliance programs in a fully automated multi million square foot distribution facility. Ensuring that all preload shift employees are aware of programs available to them and what their daily responsibilities are. Serve as a mentor and trainer to all shift supervisors and assist them in making decisions that will ensure that both productivity and safety goals are attained on a daily basis. Store Coach
Walmart - Lebanon, PA
June 2020 to August 2021
Executive manager responsible for all merchandising, promotional activities, replenishment in the General Merchandise side of the store. Also responsible for staffing, training, payroll management, and store P&L and expenses. Trained store store leads on leadership principals the the store would use to change the overall structure of the organization. I retired October 2020. General Manager
Sears Holdings Corp (Kmart)
June 2008 to April 2020
Presently operate a 120,000 square foot retail store with 125 team members. This store is in the top 50 profit producing stores in the company. Developed a quarterly business plan to assist the store in generating a 10% sales increase along with a 2% increase in profit for the next calendar year. Recruited and developed 8 executive assistant managers in my 9 years with the company, two have since attained store manager positions. Presently store is ranked as top 25 stores in metrics for member recruitment, credit solicitation, store service shops, and simple store processes including freight unload, stockroom location updates and freight push to the sales floor. Served as a member of store total quality committees where we focus on process improvements to roll out to selected stores for implementation that ultimately improves profitability.
Owner / Manager
Kattom LLC
April 2004 to July 2009
Opened an upscale fitness facility and was able to recruit 84 members on our first day in business. We had over 300 active members in our first year. Hired and trained a staff of 10, who maintained the club, marketed our brand, and offered specialized services to members. Club was used as a model for other owners, and we served as trainers for other owners. Held over 24 marketing events per year, to ensure we kept a flow of new members coming into the club. Added sauna, and tanning to increase revenue flows. Sales Manager / Co-owner
Virtual Boat Corp
February 1998 to April 2004
Successfully took over sales and operations of a full service marine sales and service store. Doubled unit sales in all categories in two years. Negotiated floor space for both the Atlantic City and Philadelphia Boat Shows, and had a strong presence in all local shows. Improved profitability by 16% by creating a billing system that recovered over $60K in lost warranty charges to manufacturer. Improved customer satisfaction metrics by changing the business culture from marine to customer service. Improved inventory productivity by working with vendors on when and where shipments ultimately are shipped. Store Team Leader
Target Stores
May 1978 to February 1998
Successfully opened a 200,000 sq ft super discount store in a new market that was a new prototype for our company. Completed store layouts, and set planograms for all merchandise departments. Controlled the flow of incoming merchandise so that merchandise was able to go from the trailer to the sales floor, and get stocked on the shelves all in one process. Established relationships with local businesses for store merchandise and store services. Trained both hourly team members and executive team members about store processes from the backend freight, to the front end customer checkout. Education
Associate in Business Administration
Western Michigan University - Kalamazoo, MI
Skills
• Inspirational Leadership
• Team Building
• Business Development
• Team Training/coaching
• Sales Generation
• Store Systems
• Inventory Control
• Change Management
• Profit/Loss Analysis
• Expense Control
• Customer Service Culture
• Merchandise Presentation
• MS Office.
• Red Prairie.
• Kronos.
• Computer Networking
• Human Resources
• Management
• Operations Management
• Payroll
• Sales Management
• Strategic Planning
• Microsoft Office
• Event Marketing
• Planograms
• Forecasting
• Process Improvement
• Team Management
• Budgeting
• Relationship Management
• Quality Management
• Recruiting
• Merchandising
• Conflict Management
• Event Planning
• Pricing
• Guest services
• Customer service (10+ years)
• Manual transmission
• Financial Report Writing
• Negotiation
• Landscaping
• GPS
• Leadership
Certifications and Licenses
Certified Forklift Operator
April 2021 to March 2025
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