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Customer Care Account Management

Location:
Colorado Springs, CO
Posted:
December 12, 2023

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Resume:

CIARRA LILES

**** ****** *******, ******** ******* CO · 303-***-****

ad1wlb@r.postjobfree.com

EXPERIENCE

JAN 2022 – CURRENT

INTERNATIONAL RELOCATION CONSULTANT, gRAEBEL

Main point of contact for employees relocating. I developed a working relationship through trust. Provide ongoing assistance and coordination of relocation services. Maintain a caseload of 50+ assignees with excellent care. Distinct understanding of policies and data quality. Awarded winning client care.

MARCH 2020 – DEC 2022

CSR, cONCENTRIX

High pace incoming calls. Payment processing, account management and sales. I maintained an excellent call matrix, I build rapport, and provide world class customer care. Troubleshooting problems and providing a one phone call solution.

JUNE 2013 – MARCH 2019

LOGISTIC COOrdinator, Skyline LLC

I managed multiple client contracts along with a fleet of 15 drivers. I was the main point of contact for all new and existing customers and maintaining client relations. Account management and payroll. Monitored the driver logs and addressed the daily problems.

SKILLS

Effective oral and written communication

Collaboration Talent

Organized and efficient

Computer proficient

Reliable

Critical thinking

ACTIVITIES

I am career driven, and anxious to find a company I can dedicate my work life to. I enjoy my days with my family, two young girls. Finding a purpose outside of motherhood wakes me up each day. Learning and teaching the betterment of self to pour into the world we live in. I remain positive and optimistic and like to ensure those around me do the same.



Contact this candidate