Kiyona Boone

Buffalo, NY *****

ad1wkx@r.postjobfree.com

702-***-****

Professional Summary

I have been successful in customer service with more than 4 years of experience working in fast food and then moving onto a call center job here I earned more of an office experience as a customer service rep then from there I went on to do retail sales which gave me a feel for something I could grow into later on when I become my own boss… eventually heading back to an office setting because I work well with customers over the phone/in-person. Overall I have good customer service skills which will help me thrive in most career sectors; I may choose to venture out, though I know I will be equipped with more specialized skills as I continue my studies to provide a better life for my son and I.

Work Experience Collector/Customer Service

Boone & Associates Group LLC - West Seneca, NY

March 2020 to June 2020

I would reach out to clients/customers to collect debts that are past due & work efficiently to get a payment the same day or a payment arrangement agreed upon with the first 24-48 hours of reaching out in regards to the debt the client owes. Being diligent in my notes but also making sure I am speaking to the client’s professionally regardless of how rude/disrespectful they may become on the call. Debt Collector

August 2019 - October 2019

Mercantile Adjustment Bureau Williamsville, Ny

● Worked for kohl’s department store collecting payments from customers most times I was collecting the full payment and customers making promises with us to make a payment on the balance owed. Outbound calls to collect payments from customers Retail Sales Associate

November 2018-March 2019

Royal Beauty Supply Amherst,Ny

● I straightened up product on the shelves, break down boxes from shipments

● Cashier

● Put out new inventory

● Tag making, Zero order forms

● Answered the phone, End of day & help close store Customer Service Representative

December 2017-October 2019

Installs Inc Buffalo, NY

● Resolution care agent. I worked in the Customer service department and I schedule the appointments.

● I worked with different clients such as Best Buy, Sears, Goedekers, Gfk, Lowe’s, Sam's Club.

● I processed payments through two portals the sams portal and global pay.

● I submitted payment or appearance fees to the servicers(installers).

● I de-escalated calls with very upset customers.

● I scheduled the appointments for the servicers to come out . Crew Member

July 2015-November 2017

McDonald's Buffalo, NY

● I worked in front drive-through assembling drinks and handing out food

● I was waitressing for the dining service

● I prepared the food when I worked in the kitchen. Education

High School Diploma

Amherst High School

September 2013 to June 2016

Completed some college

Degree Loading …

Skills

● College Web Design (1 year)

● Microsoft Excel (5 years)

● Microsoft Word (9 years)

● Microsoft Office (5 years)

● Retail Sales (Less than 1 year)

● Customer Support (1 year)

● Call Center (1 year)

● Phone Etiquette (1 year)

● Basic Math (4 years)

● Time Management (1 year)

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