Stephanie Andavis

Chicago, IL ***** 312-***-**** ad1wke@r.postjobfree.com

PROFESSIONAL

SUMMARY

Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship- building abilities.

Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily. SKILLS Microsoft Office Proficiency

Clerical Support

Administrative Support

Technical Support

Customer Service

Office Management

Data Entry

Spreadsheet Tracking

Organization Skills

Verbal and Written

Communication

Time Management

Customer/Client Relations

Problem Solving

Conflict Resolution

Typing Speed 35 WPM

Telephone Etiquette

Scheduling Appointments

Attention to Detail

Professionalism

Payment Processing

WORK HISTORY RECEPTIONIST 10/2019 to 11/2023

Elements Massage Chicago, IL South Loop

Ability to follow call and sales protocols to sell monthly memberships. Building customer loyalty and customer service that distinguish their value with attention, hospitality, and execution.

Familiarity with modern office tools and systems; scheduling appointments and various payment options.

Answering emails and texts promptly.

Sending necessary paperwork to clients and processing them. Driven to create the best work environment for the employees and the best experiences for the clients.

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Confirmed appointments, communicated with clients, and updated client records.

Kept reception area clean and neat to give visitors positive first impression. Responded to inquiries from callers seeking information. Resolved customer problems and complaints.

Handled cash transactions and maintained sales and payments records accurately.

Managed multiple tasks and met time-sensitive deadlines. Maintained confidentiality of information regarding clients and company. Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.

Handled assignments independently with good judgement and critical thinking skills.

BARTENDER 10/2016 to 05/2017

Jimmy Greens Chicago, IL South Loop

Followed all safety and sanitation policies when handling food and beverages.

Monitoring the intake of alcohol by guests.

Upselling food and beverages to guests.

Ensuring that guests are receiving efficient and prompt service. Cash and credit card handling.

Answer phone for pick up and delivery orders.

Served high customer volumes during special events, nights, and weekends.

Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory. Adhered to state laws regarding alcoholic beverage services and customer regulations.

Upsold menu items to customers, driving up per sale revenues and maximizing profits.

Explained daily specials and beverage promotions to exceed daily sales goals.

Verified drinking age requirements of customers by carefully reviewing photo identification.

Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.

SERVER 06/2014 to 09/2016

Division Ale House Chicago, IL Wicker Park

Highly skilled in outstanding service by greeting and serving customers. Ability to learn the menu to answer questions and remember details regarding orders.

Knowledgeable about the restaurants' food and beverage items. Well-versed in suggesting additional items to guests. Served food and beverages promptly with focused attention to customer needs.

Worked with POS system to place orders, manage bills, and handle complimentary items.

SERVER 05/2013 to 06/2014

Tilted Kilt Chicago, IL South Loop

Followed steps of service according to company standards. A clear understanding of the Tilted Kilt culture, goals, and service. Take necessary actions to resolve any complaints.

Provide customers with checks and take payments accordingly when closing out.

Served food and beverages promptly with focused attention to customer needs.

Worked with POS system to place orders, manage bills, and handle complimentary items.

SPECIALIST 11/2012 to 05/2013

Victoria's Secret Houston, TX

Delivering a highly satisfying customer service experience. Displaying expert product knowledge.

Communicates effectively with the sales leadership team and peers. Takes responsibility for driving sales percent to goal, fitting room experience, coupon conversion and credit transactions. Followed all company policies and procedures to deliver quality work. Listened and responded to customer requests and forwarded necessary information to superiors.

EDUCATION Certificate Human Anatomy And Physiology 10/2015 Cortiva Institute of Massage Therapy, Chicago, IL

General Equivalency Diploma 10/2012

Tomball University, Houston, TX

REFERENCES Upon Request

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