Customer Service Data Entry

Catherine Ann Deniker

***** ***** **** ****, ********, Maryland 21557

Cell: 301-***-****

Areas of Expertise

Executive Administrative Support, Client Services, Office/Field Research, Records Management, Data Entry, 10-Key, Dictation, Transcribing, Accounts Payable/Receivable, Timesheets/Payroll, Bank Deposits/Reconciliations, Computer Accounting Systems & General Ledger Accounting, Employee Training, Invoicing, Scheduling, Collections, Reports, Proposals, Correspondences, Copying, Filing, Mailings, Faxing, Scanning, Binding, Quality Assurance and Customer Service.

Skills and Training

Microsoft Office Apps, Word/Word Perfect, Word Processing, Excel/Lotus, Outlook/Outlook Express, Power Point, Microsoft Publisher, Adobe Acrobat, Armor Accounting System, QuickBooks, SAP System (at Mead/Westvaco), Access and AutoCAD.

Personal Skills - Outgoing, Dependable, Hardworking, Trustworthy, Flexible and Creative.

Professional Experience

01/11-Present Motor Vehicle Administration

Cumberland, Maryland – Job Title: Customer Service Agent II

CSC Duties: Answering calls and assisting customers with various MVA questions and services. Customer support would include, but not limited to: drivers license services, identification cards, moving into state, suspensions, insurance violations, vehicle titling, vehicle registration, state inspections, vehicle emissions inspections and laws, non-compliance licensing, scheduling drivers skill test, corrections for license, titles, and registrations. Assisting customers with navigation on our website to compete preferred tasks. Assisting with lien placements and dealer titling. Composing correspondences for out-of-state customers requesting titles from lien-holder. Also collecting data, summarizing information and preparing call-tracking/sales force forms with updated information or corrections to customer’s records. Also, maintaining customers’ files and confidential information. Assisting customers when filling out forms, or where to locate the forms. Multitasking and collecting data from customer is a must to assist each customer on an individual basis.

05/10 - 08/10 - Kraft Foods

Winchester, VA – Job Title: Utility/Back Up Machine Operator (Pouch Room)

Utility Duties: Relieve operators for lunch/breaks, check for flavor/schedule changes, pull flavor rolls, EZO's, back and bottom foils as needed from stock and scan into SAP to update and maintain stock. I operated forklifts, foil tilt, floor jacks and walkies. Loaded and shrink wrapped skids from each machine. Created, scanned and attached appropriate load tags for skids to be stored in warehouse. Pulled skids for rush orders, created placards and operator stickers when necessary. Shift end totals for all machines, material movements, bin to bins, product holds and copies as needed. Weighed, logged, loaded and unloaded trucks with recycled crates/materials. Supplied empty crates/skids from trucks as needed to production floor. Completed inspections on pouches for QA/QC and correcting HOLD materials as needed. Also completed shift end clean up on daily basis. Operator Duties: Operated and processed pouch machines during breaks and when working overtime or in the absence of an employee. Performed preventive maintenance on machines such as emptying punch-outs, lubing equipment, checked lines for leaks, blade changes and adjustments when necessary. Roll changes (flavor, back, bottom and EZO's) when needed. Completed traceability and shift totals for machines operated, cleared and corrected packer jams or foil burns. I completed necessary checks on pouches by vacuum testing, spooning, visual inspections and entered data in computer. Responsible for reporting problems in green room meetings to supervisors, techs and maintenance. I also worked with staff to correct any problems from prior shifts that were revealed in meetings.

09/07 – 04/09 Life Styles Staffing (Temp Service) Assigned To: Rubbermaid (Production) Winchester, Virginia -- Job Title: Machine Operator

Duties: Quality Assurance, cleaning, cutting off flashing, assembling of products in fast paced environment, entering scrap, checking specs for all applicable materials for current or upcoming jobs, bar coding of products/packaging, loading/scanning skids, shrink wrapping, grinding, changing foil on various hot stamps. Fixed voids, use of numerous power tools such as air router, cone router, side cutters, trimming knives, drills, air ratchet, hot stamps and other various duties. Completed product rework and 5-S/cleaning when necessary. I assisted in clean up after one of the ovens in Roto caught fire & in training new operators. I’ve cross-trained in: Finishing, Misc. 1, Brute, Roto, EP, SF and Shipping where I packed computer-generated orders for trucks.

01/06 – 09/07 Manufactured Housing Institute of Maryland - (MHIM)

Cumberland, Maryland -- Job Title: Administrative Assistant

Duties: Created monthly newsletter for MHIM Members, accounts payable/receivable, membership services. General administrative duties such as: invoicing, research/update reports, files and databases, switchboard, data entry, 10-Key, bank deposits, reconciliations. Sent mailings, correspondences, monthly shipment reports/charts, general office machines, employee schedules, ads/flyers, lot maps/brochures, and member’s fees.

03/04 – 12/05 EI Staffing (Temp Service) Assigned To: New Page-Mead/Westvaco

Luke, Maryland Depts: Receiving-(2004/2005) - Shipping-(2003)

Receiving Duties: Research maintenance parts, update files/part numbers, data entry, UPS/receiving, supervising internal deliveries, material movements/location changes, research, non-conforming packages, updating purchase orders/text, research/update bin locations, answering and transferring calls. Shipping Duties: Update shipping information, transferring materials, update packing slips (drivers/rail/cars/trucks). Used general office equipment and performed general administrative duties for both positions.

02/04 – 03/04 Act Personnel (Temp Service) Assigned To: Allegany Transit

Cumberland, Maryland Job Title: Admin. Assistant

Duties: Customer Service/Receptionist, switchboard operator, updated bus service logs, tracked gas pumps/reorders, processed daily register totals/per run, daily bank totals/deposits, reconciliations, data entry, operated general office equipment and provided administrate support.

11/03 – 12/03 EI Staffing (see above--Shipping) Assigned To: New Page-Mead/Westvaco

06/97 – 08/00 Engineering Consulting Services, Ltd.- (ECS, Ltd)

Environmental/Civil & Geotechnical Engineering

Richmond, Virginia -- Job Titles: Admin. Assistant/Field Tech

Duties: General administrative duties such as: invoicing, research/updating reports and files, correspondences, client/marketing calls, administrative employee training, data entry, dictation, field reports, research reports, proposals, truck maintenance logs, concrete testing reports, report binding, mailings and correspondences, switchboard, scheduling, AutoCAD.

Field Duties: Assisted with concrete cylinder testing & Nuclear gauge soil testing.

Education

Westmar High School - Lonaconing - MD Business Courses

Boyd School - Pittsburgh, PA - Business/Travel

Skill Path Seminars – Richmond - VA Adm. Asst/ Microsoft Office

J. Sargent Reynolds, Richmond, VA – Insurance 21

Allegany College of MD - Cumberland, MD - Hospitality, Excel, Access, AutoCAD, QuickBooks

References Upon Request

References

Kathy Richards/Supervisor - 301-***-**** - Motor Vehicle Administration-MVA

Evan Oats/Tech - 304-***-**** - Kraft Foods

Scott Peterson/Mach. Op./Trainer - 540-***-**** - Kraft Foods

Andy Pustay/Team Leader - **********@*******.*** - Rubbermaid

Ilonka Klissourova/Team Leader - 540-***-**** or 540-***-**** - Rubbermaid

Don Jackson/MHIM’s Former President - 443-***-**** - MHIM/Showcase Homes

Lisa Patrick/Showcase Homes Salesperson - 931-***-**** - Showcase Homes/MHIM

Bob Sell, Receiving Manager - 301-***-**** - Mead/Westvaco

Robert Moran, Former Rec. Manager - 301-***-**** - Mead/Westvaco

Joyce Oliver, Former Office Manager - 571-***-**** - ECS, Ltd.

Michelle Glass, Present Office Manger - 800-***-**** - ECS, Ltd.

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