AMY LASTER

*** ***** **.

Gilbert, SC *****

803-***-****

ad1wk2@r.postjobfree.com

Hiring Manager

Customer Service/Data Entry

Dear Hiring Manager,

Thank you for the opportunity to apply for an available position at your company. After reviewing the website, it’s clear that your company is looking for a candidate that is extremely familiar with the responsibilities associated with the company roles and can perform them confidently. Given these requirements, I am certain that I have the necessary skills to successfully do the job adeptly and perform above expectations.

I am an efficient professional who has been consistently praised as results-oriented by my co-workers and management. Over the course of my 10+ year career, I’ve developed a skill set directly relevant to the Customer Service Representative/Data Entry role you are hiring for, including customer communications, customer needs assessment and procedure standardization. Overall, I have consistently demonstrated organizational, communication and multitasking abilities in every aspect of my Response Center Support Specialist role at Midlands Technical College, and I invite you to review my detailed achievements in the attached resume.

After reviewing my resume, I hope you will agree that I am the type of competent and competitive candidate you are looking for. I look forward to elaboration on how my specific skills and abilities will benefit your organization. Please contact me at 803-***-**** or via email at ad1wk2@r.postjobfree.com to arrange for a convenient meeting time.

Thank You for your consideration, and I look forward to hearing from you soon.

Sincerely,

Amy Laster

AMY LASTER

870 Shore Rd. Gilbert, SC 29054 – 803-***-****

ad1wk2@r.postjobfree.com

Efficient professional with 10+ years of experience and a proven knowledge of conflict resolution, customer communications, and contract compliance. Aiming to leverage my skills to successfully fill an available role at your company.

EXPERIENCE

RESPONSE CENTER SUPPORT SPECIALIST

Midlands Technical College, West Columbia, SC / Sep 2012 - Present

Assist 100 plus students per day, providing accurate account information in a polite and timely manner

Notify students of missing information needed to finalize awards

Research student questions and provide follow up as needed or refer to counseling staff

Participate in and read training materials to maintain industry knowledge and stay up to date on professional development

Collaborate with counseling staff on students accounts to resolve issue

EDUCATION

MIDLANDS TECHNICAL COLLEGE

WEST COLUMBIA, SC

(MAY 2012)

Associate in Applied Science (A.A.S.)- Accounting

Associate in Applied Science (A.A.S.)- Business Management

Certificate in Entrepreneurship

SKILLS

Time Management

Microsoft Office, Word Processing

Customer Relations

Records and Bookkeeping

Teams

Cisco Finesse and Jabber

Adobe Acrobat Reader

PROFESSINAL DEVELOPMENT

My Professional Development Pathways

SCTCS: Active Shooter Training

SCTCS: Sexual Harassment, and Sexual Misconduct Training

Preventing Discrimination and Harassment

Power Point

Microsoft

Excel

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