Customer Service Care

SUMMARY

Experienced Customer Care Specialist with over 20+ years of experience providing exceptional customer service and support. Skilled in resolving customer complaints, troubleshooting technical issues, and creating customer-focused solutions. Dedicated Insurance Representative with excellent customer service and problem-solving capabilities. Possess in-depth knowledge of insurance policies, regulations, and procedures. Skilled in providing personalized service and advice to clients. A Insurance Agent with extensive experience in adobe illustrator and automatic call distribution along with a proven ability to manage cross-functional teams. Given my outgoing, friendly, and people-oriented personality, I connect well with diverse groups and individuals. I am also very well-organized and possess solid communication skills that aid my ability to efficiently support upper management.

PROFESSIONAL SKILLS

Automatic Call Distribution

Escalation Complaint Skills

Excellent Customer Service Skills

Problem Solving

Insurance Sales

Medicare Sales

Electronic Records

Cross-Selling

Market Research

Microsoft Excel

Microsoft Outlook

Networking

Client Support

Compliance

Sales Force Management

Team Player

Adobe Illustrator

Communication Skills

Team Leadership

Desktop Computer

Distribution

Long Term Care Interviewer

Project Management

Inventory Time Management

Client Retention

Microsoft

Microsoft Office

Microsoft Word

People Skills

Publishing

Research

Software

WORK EXPERIENCE

INSURANCE SALES AGENT Apr 2021 – Present

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Explained insurance plan features, advantages, and disadvantages to promote policy sales

Determined client-specific needs and financial circumstances by scheduling fact-finding appointments, determining the extent of present coverage and investments and ascertaining long-term goals

Completed insurance applications, conducted policy interpretation, analyzed insurance programs, and suggested additions or changes as needed

Dedicated to always acting as a skilled and passionate leader, focusing on impeccable service delivery and accountability with respect to goal achievement

Explained features, advantages, and disadvantages of various policies to promote insurance plan sales ADMISSIONS COUNSELOR / AN ACADEMIC ADVISOR Nov 2016 – Nov 2019 Regent University

Successfully developed and implemented career counseling plans for over 200 clients

Advised clients on how to pursue career opportunities and develop their professional skills

Assisted clients in exploring and understanding their career options, abilities, and interests

Monitored clients' progress and addressed any issues that arose during the career counseling process

Designed and implemented career development programs for high school and college students

Developed and maintained relationships with employers to provide job opportunities for clients RHONDA HALEY 434-***-****

Remote Position

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Developed and administered career assessments to help clients identify their career interests and abilities

Provided career counseling services to individuals with disabilities to help them reach their career goals

Developed individualized career plans for clients to help them achieve their goals INSURANCE AGENT CASE MANAGER May 2010 – Apr 2016

Genworth Financial

Assisted customers and agents with billing and new business challenges, rating issues, and coverage questions

Prepared necessary paperwork to process insurance sales and renewals

Serviced existing accounts and interviewed prospective clients to obtain data about financial resources and needs, the physical condition of the person or property to be insured, and to discuss any existing coverage

Completed insurance applications, conducted policy interpretation, analyzed insurance programs, and suggested additions or changes as needed

Performed administrative tasks such as records maintenance, document preparation, policy renewals, and insurance quotes

Called on policyholders to deliver and explain policies, analyzed insurance programs, and suggested additions or changes, sometimes with respect to beneficiaries

Answered client questions about the purpose and details of financial plans and strategies

Scheduled, organized, and prioritized work to meet customer and provider deadline scheduling demands in a prompt, accurate, and efficient manner

Maintained a steadfast reputation as a dedicated and tenacious sales expert, known for consummate professionalism and exemplary ethics

Worked with clients to secure the best insurance policy for their needs

Met and exceeded monthly employment goals

EDUCATION

Life, Health and Annuity: Insurance Mar 2009

Virginia State Corporation Commission Bureau of Insurance

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