C

Chantale Cooper

954-***-****

ad1wj9@r.postjobfree.com

Snellville, Georgia 30039

SUMMARY

Dedicated, self-directed and enthusiastic person with eleven years of experience in customer service. Confident and energetic customer service representative passionate about serving customers. Thrives in a challenging and fast-paced environment. Able to interact freely with customers and resolve issues quickly. PERSONAL CHARACTERISTICS: Loyal, hard-working, reliable, polite

SKILLS

SKILLS & TRAINING: Proficient in

Microsoft Office 2000, 2003, 2007, 2010 Word, Works, Excel, Power Point, Publisher,

EXPERIENCE

HR Assistant

Atlanta, Georgia

Georgia Technical College/ Jan 2000 to Dec 2001

Human Resource Administration fostering safe environment

Managing employee relations

Payroll Administration

Managing benefits and compensation packages

Employee training and development

Processed employee status changes, keeping human resources systems and employee records up to date.

Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.

Reviewed and processed payroll-related actions to drive data accuracy and comply with company policy and federal and state regulations.

Consumer Affairs Representative

Atlanta, GA

Delta Airlines Global Services/ Dec 1997 to Nov 1999

Maintained professionality and efficiency while working closely with leadership.

Prepared or edited employee newsletters or stockholders' reports for internal or external audiences.

Coached client representatives in effective communication with public or employees.

Developed marketing campaigns for environmental technologies or services.

Responded to requests for information from media or designated spokesperson or information source.

Consulted with advertising agencies or staff to arrange promotional campaigns for products, organizations or individuals.

Established or maintained cooperative relationships with representatives of community, consumer or public interest groups.

Developed plans or materials to communicate organizational activities beneficial to environment, public safety or other important social issues.

Wrote press releases or other media communications to promote clients.

HR Coordinator

Atlanta, Georgia

Delta Air Lines/ Jan 1994 to Jan 1998

Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.

Selected and interviewed candidates for all available positions.

Managed employee onboarding with enriching internal and external training development of both online and traditional environments.

Resolved personnel issues regarding human resources matters needing clarification, submissions and corrections.

Advised leadership and personnel on driving HR policies, union negotiations and business strategy implementation.

Worked with HR department to devise and update policies as needed for corporate accountability and workplace health.

Managed compensation, insurance and vacation days within employee benefits programs.

Liaised between management and employees by relaying work information, adjustments and grievances.

Reservation Specialist

Atlanta, GA

Delta Air Lines, Inc/ Apr 1988 to Jan 1994

Communicated with customers regarding concerns, inquiries and complaints.

Assisted customers via phone by providing confirmations, answering questions and offering general information.

Coordinated with front desk staff to maintain maximum occupancy.

Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.

Transmitted information or documents to customers through email, mailings or facsimile machine.

Maintained client accounts by obtaining, recording and updating personal and financial information.

Coached staff on strategies to enhance performance and improve customer relations.

Built and maintained productive relationships with employees.

EDUCATION AND TRAINING

Lithonia High School

Some College (No Degree): Computer Science

Georgia Perimeter College

Decatur, GA

REFERENCES

REFERENCES: Available Upon Request

Contact this candidate