RAVEN HINES

*** **** **** **. *** *H New York, NY 10029 · 929-***-****

ad1wil@r.postjobfree.com

Dedicated professional with 15 plus years of customer service skills while providing high-performance with strong communication dedicated to achieving goals within any company. Detail oriented, analytical with critical thinking and troubleshooting skills under the most stressful conditions. Proofreading & transcribing documentations. Proven ability to quickly build trust and rapport with clients from diverse cultures.

EXPERIENCE

CYS- SAFE HORIZON. MAY 2023-PRESENT

Children and Youth specialist. Work with the children and the youth in the childcare room. Host and plan events for the shelter, assist parents with obtaining busing, childcare vouchers, data entry, proficient with CMS, Microsoft word, outlook, watch children for short amounts of time, coordinate with case managers and other CYS workers, maintain a clean environment for children, coordinate daily activities and lessons.

PROGRAM AIDE- WINSTON STAFFING. MARCH 2023-JULY 2023

Maintained the from desk. Provide direct services including monitoring participants during programming, serving and assisting participants at mealtime, helping to orient new participants to the PROGRAM, MONITOR program space to ALWAYS ENSURE CLEANLINESS AND SAFETY and manage inventories to ensure that supplies are adequately stocked and used appropriately.

TRAVEL AGENT- UBER MAY 2022-AUG 2022

Assisted Earners with their technical needs; fixing delivery and driver profiles; Ensured Customer safety and filed reports due to major concerns for earners; Assisted earners with setting up accounts and making sure they were comfortable with the app; Frequent Excel spreadsheets for tracking earners.

COMPANION- COMFORCARE. SEPT 2021- APRIL 2022

Assisted elderly clients with running errands, escorting them to appointments, provided companionship, assisted around the home.

PERSONAL CARE ASSISTANT -NURTURING DIRECT HOMECARE INC AUG 2018-AUG 2021

Assist individuals with maintain independence in society, along with their life goals, counting money, cooking, shopping etc.; Assist client with trips to the doctor’s office

RESIDENTIAL HABILITATION COUNSELOR-AHRC MAR 2016 – AUG 2019

Assist individuals with disabilities maintain independence in society, along with their life goals, counting money, cooking, shopping etc.; WSP, B2H; Helping children who have mental and or intellectual disabilities who are in foster care cope with the transition into or out of foster care as well as working with the foster parents and or birth parents.

TRAVEL AGENT – ACCESS-A-RIDE SEPT 2017-MAY 2018

Answered passenger’s calls, assisted them with booking trips one to two days in advanced,

Assisted the elderly and individuals with disabilities, located drivers via phone and GPS on the computer to assist customers with accurate pick-up times and drop offs.

CUSTOMER SERVICE REPRESENTATIVE-H&M Mar 2012-SEPT 2016

EDUCATION

AUG 2021

Associates in Massage Therapy - Swedish Institute, New York, NY

DEC 2013

Bachelor of Business Management- Berkeley College, New York, NY

SKILLS

Excel, Word Processing, Microsoft

Customer Service Skills

70 WPM

Data Entry

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate