Vivian Hicks

P.O. Box *****

Phoenix, Arizona ***66

Ph: 623-***-****

Email: ad1wg8@r.postjobfree.com

Career Objective: Seeking a position with an organization that offers empowerment opportunities for career growth and advancements.

NOV 2022 - PRESENT

DEZIGNZ BY SHEA, CUSTOMER SERVICE

Provide online customer service, data entry, attention to details, process orders and update inventory for supplies and demand, update customers account, set up and manage vendors wholesalers events.

MAY 2019- APRIL 2020

DITECH FINANCIAL, CLAIMS PROCESSOR

The duties consist of claim research, claim status for adequate processing of claims checks for named insureds, and contractors for claim losses. Handling high calls and customer service, data entry. Documentations of claims process and check handling for disbursements of funds. Critical thinking, problem solver.

FEB 2019 – MAY 2019

MERCURY SYSTEMS, ELECTRONIC MANUFACTURER

The duties consist of managing the front desk, data entry, customers service, assisting vendors and updating vendors accounts. Answering phones, managing calls, processing security clearances, while providing strong work ethics. MARCH 2018 – DEC 2018

UNDERWRITER ASSISTANCE, NAUTILUS INSURANCE GROUP. Processed endorsements and binders validate new submissions and policy renewals, customer service answering calls, updated customer accounts, canceled, reinstated policy, and revised quotes. Confirmed coverages, limits, and policy guidelines, provided assists to agents and agency assists, data entry

FEB 2015 – FEB 2018

CUSTOMER SERVICE SPECIALIST, PERMANENT GENERAL INSURANCE CO. Customer service specialists must assist external and internal customer service to all. Assisted customers and agents calls with varied support and lien holders with requests for information and assistance related to existing insurance policies. I also capture FNOL claims reported by the customer, agents, and claimants—process payments using card entry systems from customers, agents partner alliance representatives. Document policy for entries on updates, fees, and process changes or inquiries performed on all policies. Interaction is primarily over the phone. May 2014 – Feb 2015

STUDENT SERVICES /FRONT DESK, RIO SALADO COLLEGE. Managed the front desk, answering phones, and provided great customer service, directing calls. Greeting visitors, students, and staff. Process account receivable for tuition and registration fees. Assist with the registration process and data entry, maintain customer files, and verifying documents for enrollment purposes, and scheduling appointments.

JULY 1997 – MAY 2014

CLAIMS PROCESSOR, & HANDLER ALLSTATE INSURANCE CO. Handling of non-injury claims calls (FNOL), catastrophes, disasters, and subrogation process. Work with over a 100 vendors professionals, and internal and external customers. Provide customer service to all. Managed auto body shops for repairs and to keep customers informed of repair status and rental extensions in four states (New Mexico, Arizona, Las Vegas, and Oklahoma), responsible for more than 60 corporate accounts. Investigate handling of various claims and issued settlement payments. Provided detailed explanations of products and services to all. Managed and updated delinquent or revolving accounts. Provided clear and precise communication on services, coverages, repairs, or outstanding accounts to vendors or customers. Managed account receivables, and accounts payables, managed to reduce outstanding balance within 30-60 days. Provided great customer experience of the level of services on outstanding or revolving accounts. debts, updating Quickly and effectively solving customers’ concerns. Data Entry for first notice of loss, process medical bills. Maintain quality control/audits records, continually seeking new ways to improve customer service while creating great customer service. OCT 1995 –JULY 1997

MAIL CLERK, UNITED STATES POSTAL SERVICES PHOENIX, AZ Internal customer services during peak seasons and non-peak seasons. Data entry processing, labeling, and barcoding. Sorting and disbursing mail for various zip codes and cities. Awarded for mail fraud prevention from the United States Postal Service: for outstanding worker and a team player.

EDUCATION September – 2006

Penn Foster, Phoenix, AZ. Associate – Paralegal Studies NOVEMBER -2004

Bud Crawley, Phoenix, AZ Real –Estate Training

DECEMBER – 1996

Chicanos Por La Causa, Inc. Via De Amistad. Phoenix, AZ AUGUST -1989

Metropolitan College. Long Beach, CA. Computer Accounting