OBJECTIVE

Dedicated, experienced, and detail-oriented customer service professional committer to providing top-notch support, aiming to contribute exceptional interpersonal abilities and a passion for delivering outstanding service in a dynamic team environment and customer-centric role EDUCATION

Bachelor’s Degree University of Houston

AUG 2019 – DEC 2023

Major in Health and Human Performance, Nutrition

Minor in Business Administration

EXPERIENCE

Business Manager - WestJet Hallmark Aviation Services, IAH Airport JUL 2023 – OCT 2023

• Provide direct customer service support; Maintain the account in accordance with the service level agreement and schedule

• Hiring, interviewing, and recruiting employees. Analyze long-term manpower needs, groom future leaders. Handle discipline and motivation issues

• Process promotion, demotion, and termination paperwork; enforce safety and security at the workplace

CSA Supervisor - Emirates Hallmark Aviation Services, IAH Airport JAN 2020 – JUL 2023

• Experience behind-the-scene working at an international airport. Provide high-quality service to guests with respect to check-in, boarding, special services, baggage, and ticketing services.

• Create and adjust staff schedule (for about 30 agents) and supervise employee’s job performance on a daily basis

• Assist agents with a friendly, positive attitude. Ensure productivity and attentive and able to respond to customers’ questions

Mathematics Tutor Best-In-Class Education Center, Cypress, TX AUG 2017 – DEC 2019

• Provide one-on-one and small group (about 7-10 students) instructions to elementary and middle school students in Algebra and Geometry concepts. Monitor students’ progress and provide feedback to students and parents

• Attend regular meetings with trainers or other coaches to improve and share best practices SKILLS

• Proficient in Vietnamese

• Leadership and Management, 3 years

LOUIS

NGUYEN

6010 Brach Lake Dr.

Houston, TX-77066

281-***-****

ad1wel@r.postjobfree.com

linkedin.com/in/l9xnguyen

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