Lawrenceville, GA *****

(***) *** - ****

ad1we3@r.postjobfree.com

TOMMY SMITH JR.

PROFILE

Accomplished Senior Sales Administrator offering valuable experience using Salesforce CRM which includes extraordinary attention to detail, the ability to manage projects simultaneously whilst providing support to sales and logistics, and driving processing efficiency according to schedule with professionalism.

EXPERIENCE

ORDER MANAGEMENT ANALYST

SAGE SOFTWARE, LAWRENCEVILLE, GA

May 2023 – Present

-Input, update, and maintain customer order data across portfolios of products and platforms.

-Analyze customer information and needs to improve customer relationships.

-Deploy logistics services that meet customer requirements.

-Maintain relationships amongst sales colleagues and partners through various methods of communication (e-mail, Microsoft TEAMS etc.)

-Review sales invoices for accuracy and process whereas necessary.

-Learn and understand complex processes in a timely manner whilst turning it into actionable productivity.

-Engage in process improvement projects and identify opportunities to better assist customers and other colleagues.

-Provide additional support or training as well as back-up assistance to the team as needed.

-Use root cause analysis to identify and resolve issues as necessary while using the standard CRM platform (Salesforce.)

-Participate in cross functionality as needed.

SENIOR SALES ADMINISTRATOR

RENEWAL BY ANDERSEN, PEACHTREE CORNERS, GA

October 2021 – May 2023

-Manage all aspects of sales order processing and verify orders for data accuracy.

-Certify itemized order receipts reflect sold files in proprietary software.

-Maintain current information on departmental programs, policies, and procedures.

-Handle complex order processing issues and data submission with a technical and product-related nature.

-Allocate assistance to outside sales and colleagues as needed.

-Simulate sold contract items in proprietary software to amend or correct any variances and invoice sales or client where necessary.

-Liaise with outsides sales on general business needs.

-Process any changes of sold contract and notify financing (if applicable) of any changes to invoicing or billing.

-Provide input on improvements to increase processing efficiency.

-Ensure sold agreement is ready for order status by confirming buyer’s acknowledgment and proper materials to complete post sale of job projects are available.

STORE MANAGER

BATTERIES PLUS BULBS, ROSWELL, GA

February 2012 – October 2021

-Manage trusted advisors on general operations while ensuring quality assurance and compliance.

-Manage production logistics including material management, shipping, and business savings.

-Commercial account management to ensure business success the maintenance of client relationships and facilitating profitable sales.

-Support franchise owner group through cross-regional product and process sourcing and execution.

-Formulate price policies and leading price negotiations.

-Monitor sales activities to ensure customer satisfaction.

-Review inventory and sales records to prepare reports for management and budget departments.

-Confer with company officials to develop measures and procedures to increase sales, expand markets, and promote business.

-Ensure that hazardous material contained in all batteries and light bulbs is shipped, received, or disposed of with proper regulation in conjunction with all city and state guidelines.

-Diagnose and repair broken electronic devices such as cellphones and tablets.

-Reproduce and program aftermarket car key fobs for domestic, Japanese, and Korean vehicles.

ACHIEVEMENT HIGHLIGHTS

Third Party Certification. WISE Level I and II Certified Cell Phone Repair Technician.

Accounts Receivable. Maintaining record low bad debt reserve on all eligible Net30 Terms accounts.

Corporate Audits. Achieving one of the highest corporate audit scores in franchise history.

EDUCATION

MARCH 2019 – RECORD OF COMPLETION “INTERMEDIATE NETWORKING”

EDUCATION TO GO INSTRUCTOR-FACILITATED ONLINE LEARNING OF INTERMEDIATE IDEALS OF TCP/IP, DNS, SWITCHES, ROUTERS, AND MORE.

November 2018 – RECORD OF COMPLETION “INTRODUCTION TO NETWORKING”

Education To Go Instructor- Facilitated Online Learning of Basic Ideals such as WAN, LAN, Client/Server, and Peer to Peer Networks.

AUGUST 2018 – RECORD OF COMPLETION “UNDERSTANDING THE CLOUD”

Education To Go Instructor-Facilitated Online Learning of Basic Cloud structure such as IaaS, PaaS, SaaS.

AUGUST 2009-MAY 2010 – FORT VALLEY STATE UNIVERSITY

POLITICAL SCIENCE MAJOR

REFERENCES

AVAILABLE UPON REQUEST

Contact this candidate