RESUME

Kuwar Dipali Mahesh

Ghansoli Navi Mumbai, 400701 Mobile No: +91-845*******

D-06/105 Adarsh CHS. Gharonda Sector 09 Email: ad1wd4@r.postjobfree.com PROFILE

A dynamic, energetic and self-motivated professional with an overall experience of above 16 month the IT Industry providing technical Support on various complexes set of business application by applying technical skills and liaising with business users to handle complex technology issues.

PROFESSIONAL SKILL

• A competent professional with 3 year 4 months of experience in Service Desk Engineer/Technical Support.

• Possess excellent problem solving & trouble-shooting capabilities with high commitment to quality.

• Hands on working in MS.

• Writing, editing, and revising training manuals for new and updated software and hardware

• Excellent inter-personal skills with ability to work as part of team as well as independently.

• Ability to work multiple tasks simultaneously.

• Always Keep to learn new technologies which can boost my skill set. PROFESSIONAL EXPERIENCE

## From Sep'21 to Present with Future Focus Infotech Pvt. Ltd. working onsite Lupin Limited as Service Desk Engineer.

## From May'21 to Aug’21 with Dixit Infotech Pvt. Ltd. working onsite with Service Desk Engineer

## From May'18 to May’20 with Data Care Corporation Pvt. Ltd. working onsite Tata Memorial Hospital as software customer management applications project.

COMPUTER SKILL & PROFICIENCY

• Operating Systems : Skilled user of Windows-8, 10

• Active Directory : Skilled to Added or Remove in groups, Password reset. CAREER CONTOUR

Service Desk Engineer (Under Future Focus

Infotech Pvt. Ltd)

Description: Working onsite with Lupin

Limited Airoli.

Customer Management (Under Data Care

Corporation Pvt Ltd) Description: Working

onsite with Tata memorial hospital Parel.

JOB PROFILE:

• Knowledge of ITSM Tool like export reports, check Logged ticket (Incident and Service Request)

• working in Azure Portal to check the groups,

• Installing or changing software to fix issues.

• OS/Win10 installation.

• Configuration of outlook 2013 and 2016.

• Installation of basic application like MS Office, adobe etc.

• Maintain report like Priority (P1 & P2) Report, Pending Call Reports etc.

• MS Office Activation (Office 2013,2016)

• Windows Activation (Window 2010)

• Knowledge of active directory, DNS, DHCP, IP Address, Antivirus.

• Data Sharing through Onedrive.

• Handling Security Alert Tickets like malware detected, Malicious file, multiple time login etc

• Responding to queries via chat, email, or phone

• Helps the use to solve their problem through single and multiple point of contact

• Remotely solve the problem, Otherwise Assign the Engineer to the user location

• Take a call status or feedback to Engineer as well as user

• Providing technical assistance for questions and problems

• Resolving problems with other computer systems

• Diagnosing system errors and other issues

• Following up with customers to ensure full resolution of issues

• Running reports to analyse common complaints and problems A C A D E M I C S

• Passed B.Sc. (Computer Science) in the year 2021 with 9.75 CGPA from Mumbai.

• Passed Diploma (Electronic &Telecommunication) in the year 2017 with 72.56% from Mumbai (MSBT).

• Passed S.S.C in the year 2014 with 75.00% from Maharashtra Board. PERSONAL DETAILS

Name : Kuwar Dipali Mahesh

Date of birth : 15-Jul-1998

Sex : Female

Marital status : Married

Languages Known : English, Hindi, Marathi

Personality traits : Hardworking, Enthusiastic

Hobbies : Listening Music, Movies, Travelling to places of exotic and Natural beauty.

I hereby declare that the information furnished above is true to the best of my knowledge

Date:

Place: Mumbai Kuwar Dipali Mahesh

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