O
Lisa Olson
*****@*********.***
Hoffman, MN 56339
SUMMARY
Thirty plus years in Special Education: 25 years teaching all areas, 2 years consulting, and 1 year as a special education coordinator; Customer Service phone skills in every position; Planned/presented a highly successful segment at Closing the Gap called: Sensory Overload, What is It and How Can I Help?; Excellent Customer Service skills; English language skills- superb for all areas of communication; Strong ability to organize and multitask with accuracy; Known for ability to deescalate intense situations; Advising, consulting, guidance and communication positive and negative, are handled with care; Experience with Microsoft office, outlook, excel and word; Taught training seminars; Frequently worked with multicultural families; Work ethic, confidentiality, and people skills; Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Healthcare experience including medication handling, reading care orders for medications and residents, CPR, First Aid, critical care and hospice skills.
SKILLS
Face to face interviews, meetings
Telephone conferences/interviews
/meetings
Customer Service
Assistive and adaptive technology
Post Secondary work
Resolving simple to complex problems
Research and analyze yearly changes in
laws (state and federal)
Analyzing laws, procedures, policies
and regulations
Interpersonal and Personal
communication
Listening Skills
Consultant (5 years)
Small group and individual
management (20+ years)
Senior living caregiver (2 years)
Faculty collaboration (20+ years)
Task Prioritization
Talented organizer
ESL
Public Speaking
People Skills
Workshop and Conference
Presentations
Microsoft Office
Active Listening
Problem Resolution
Data Management
Relationship Building
Team Management
Planning & Organizing
Supervision & Leadership
Conflict Resolution
Good Work Ethic
Flexible Schedule
Friendly, Positive Attitude
Reliable & Trustworthy
Critical Thinking
Basic Math
Organizational Skills
EXPERIENCE
Administer medications
Hoffman, MN
HST – STATE OF MINNESOTA ADULT GROUP HOME/ Dec 2022 to Current Prepare meals, Bathe and toilet those who need assistance, Daily outings (shopping, walks, parks, etc.), Confidentiality
Aide
Hoffman, MN
HOFFMAN SENIOR LIVING CENTER/ Jan 2020 to Current
Answer resident call lights and assist as needed, Administer medications as needed, Build lasting relationships with residents and staff, Caring for residents when their families cannot be present
Tutor
HUNTINGTON LEARNING CENTER/ Jun 2022 to Sep 2022
Tutor school aged students in areas of need, Follow online protocols, Research academic websites, Build relationships with students and families Instructor
ADULT BASIC ED/ Jan 2021 to Apr 2021
ESL teacher for adults 18
Special Ed Coordinator
ATHLOS ACADEMY/ Aug 2019 to Nov 2020
Addressed diverse student needs, adjusting curriculum and IEPs to meet individual learning styles and levels of development, Recommended outside resources to parents and guardians, fostering support for student emotional and social needs, Leveraged diverse strategies to meet needs of students with varying disabilities, Maintained full compliance with legal, health, and safety regulations, Collaborated with team members to meet daily demands and handle challenging situations, Managed five teachers and ten paraprofessionals' schedules, needs, and concerns Special Education Consultant
RUNESTONE AREA ED DISTRICT/ Jun 2017 to Jun 2019
Coordinated with participating schools in the areas of ASD, Assistive Technology, and Physical Health Disabilities, Modeled socially acceptable behavior by leveraging knowledge of behavior modification and positive reinforcement, Liaised with parents, faculty, and administrators to address students' behavioral challenges and academic problems, Troubleshot problems and developed successful solutions, Worked effectively with diverse team to accomplish daily objectives and to meet long-term goals
Special Education Instructor
WEST CENTRAL AREA SCHOOLS/ Jun 1997 to Jun 2017
Communicated regularly with each child's guardians about student successes, concerns, and opportunities for continuous improvement, Consulted and collaborated with staff concerning student learning styles, differentiated instruction, and curricula modifications, Created materials and organized classroom environments to maximize student independence during work periods and transitions, Consulted with school staff to support students in integrated settings, Developed IEP goals and objectives and completed related documentation accurately, Planned lessons and provided direct instruction for classroom, small-group, and individual settings EDUCATION AND TRAINING
Master's Degree Special Education
Saint Cloud State University May 1995
Bachelor's Degree Special Education
Saint Cloud State University May 1991