Customer Service Sales Representative
Resume:
THOBEKA NTHAMBELENI
CUSTOMER SALES CONSULTANT
Professional Summary
Professional Experience
Efficient and effective sales representative with over 5 years of experience in various industries. Customer sales experience acumen, adept at managing business, professional, and corporate client accounts. Higly driven individual with a passion for building powerful business connections and meeting and exceeding sales goals. Adept at utilizing various consultative sales techniques to prospect an initiate new business sales. Areas of Expertise
Customer Service
Lead Generation
Closing Deals
Maintaining Profitable, Amicable Relationships
Contract & Deal Negotiation
Customer Service
ad1wbn@r.postjobfree.com
Johannesburg, South Africa
Insurance Sales Representative
Provide service to clients’ changing insurance needs by selling insurance & establish productive working relationships with them.
Develop base for long-term sources of clients & compile lists of prospects. Determines clients’ particular needs and financial situations by scheduling fact-finding appointments and determining the extent of present coverage and investments. Ascertains clients’ long-term goals.
Develop a coordinated protection plan by calculating and quoting rates for immediate coverage action and long- term strategy implementation.
Complete coverage by delivering policy, planning future follow-up visits, and evaluations of needs. Provide continuing service by providing direct deposit forms, processing changes in beneficiary, and analyzing policy loan applications.
Enhance insurance agency reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments. Effective Time Management
Persuasive Presentation
Effective Competitive Analysis Research
Advanced Sales Strategies
Market Research
Policy Retention
O'KEEFFE & SWARTZ 1 year 3 months
CDA SOLUTIONS Current
Policy Retentions Consultant
Exercise dynamic and innovative retention methods in order to retain our clients. For example: if premium is a problem for client; downgrade or reduce cover, offer discounts. Validate policy for retained client is captured timeously and accurately Analyze client need, identify appropriate product and action opportunities for cross-selling and up-selling Grow existing client base;
Adhere to underwriter’s rules and business procedures; Negotiate with Product Owners, Underwriters where required to find a solution and way forward for the policy to continue, especially at reinstatement of a policy
Resolves insurance related queries and complaints from customers & ensures that all targets are met; Facilitates the development of customer and business loyalty through relationship management and consistently portray a professional corporate image in accordance with the values of the company. Education & Training
IMMACULATA SECONDARY SCHOOL 2015
National Senior Certificate/Matric
AEGIS 2 years
Call Centre Agent
Attending to clients queries
Making and answering calls from and to prospective customers Take ownership of all communications and keep customers up-to-date with progress through the process. Ensuring that basic customer service is delivered. JAWITZ PROPERTIES 8 months
Call Centre Agent
Build rapport with members and act as member advocate identifying solutions and issue resolution as first point of contact for real estate area.
Identify opportunities to expand real estate lending relationships through up selling and cross selling real estate products
Offer multiple product solutions and scenarios to borrowers Demonstrate deep industry and product knowledge for real estate lending Answer all calls within 24 hours.
Send leads to loan officers when appropriate for pre-qualifications. Open membership accounts for new members
Establish collaborative relationship with all internal stakeholders References
Zwelethu Ngwenya
Webhelp Outsourcing
Bandile Pheladi
O'keeffe & Swartz
Trevor Mkhethoni
Aegis
Sharon Makhumbane
Jawitz Properties
Working towards consistently achieving and exceeding set targets Consistently applying agreed behavioural and compliance standards Sharing knowledge and skills with other members of the team Communicating new information that is relevant to the campaign to colleagues, customers and managers Developing and maintaining current knowledge of the campaign Ensuring first contact resolution at all times
Protecting information security and taking responsibility for highlighting any issues that you are made aware of by using the correct processes
Providing excellent customer experiences at all time Verifying and updating customer information
Proactively offer solutions to any issues or concerns that customers might face Customer Service Representative
WEBHELP OUTSOURCING AGENCY 11 months
Contact this candidate