LH

LETITIA HILLS

ad1wah@r.postjobfree.com 850-***-**** Tallahassee, FL 32304

Hardworking and reliable employee with background in operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team seĴings. Reliable team member with experience processing payments, helping customers, balancing cash drawers and working within various departments. Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance. Results-oriented Cashier motivated to exceed expectations and deliver exceptional service. Resourceful professional with history of increasing sales and decreasing shrinkage. Regularly exceeds sales and productivity objectives. Enthusiastic retail professional with 15 years of hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success. Hardworking team member skilled at counting money, processing payments and building relationships. Precisely handles funds to maximize accounting accuracy and meet strict compliance standards.

POS systems

ID verification

Security monitoring

Cash register operation

Cash counting machine operations

Cash management

Customer assistance

Cash drawer balancing

Product recommendations

Issue resolution

Credit and cash transactions

Payment processing

Ordering and stocking

Training and mentoring

Returns and exchanges

Effective customer upselling

Customer seating

McDonald's Tallahassee, FL

Cashier

02/2011 - 10/2016

Operated cash register, collected payments and provided accurate change. Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

Helped customers find specific products, answered questions and offered product advice.

Worked closely with front-end staff to assist customers. Processed sales transactions to prevent long customer wait times. Accepted cash and credit card payments, issued receipts and provided change.

Trained new team members in cash register operation, stock procedures and customer services.

Wrapped items and bagged purchases properly to prevent merchandise breakage.

Met high productivity standards in processing payments for customers. John Jacobs Tallahassee, FL

CSR

De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Summary

Skills

Experience

05/2012 - 09/2014 Educated customers on special pricing opportunities and company offerings.

Documented conversations with customers to track requests, problems and solutions.

Assisted customers in making payments on accounts and seĴing up payment plans.

Fielded customer complaints and queries, fast-tracking them for problem resolution.

Motel 6 Hotel Tallahassee, FL

Housekeeping Room AĴendant

08/2006 - 04/2009

Checked bathrooms, restocking towels, rugs and toiletries before guest check-in.

Removed trash from rooms and replaced liners to wastebaskets. Polished and sanitized hard surfaces, including floors, counters, bathtubs and window sills.

Inspected each room for cleanliness, utilizing checklist to meet company standards.

AĴended to [Number] guest rooms by sweeping, mopping and vacuuming.

Interacted pleasantly with clients and guests when performing daily duties.

Furnished guests with clean linens and supplied rooms with toiletries as needed or requested.

Maintained lobbies, guest rooms and halls, keeping safe environment for patrons.

Ms.Oprah Tallahassee, FL

Private Caregiver

05/2000 - 07/2004

Made beds, swept floors and sanitized surfaces to support activities of daily living.

Maintained clean and well-organized environment for client happiness and safety.

Maintained daily living standards by assisting clients with personal hygiene needs.

Assisted patients with daily personal hygiene.

Improved patient outlook and daily living through compassionate care. Amos P. Godby High School Tallahassee, FL

High School Diploma

06/1991

Ultimate Medical Academy - Clearwater Clearwater, FL Associate of Science in Business Administration

Expected in 04/2023

Education and Training

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