Social Media Desktop Support

KENNETH A. LOTT

**** ****** ***** **

Freeport, Texas 77541

ad1w9n@r.postjobfree.com

Seeking job positions in a remote capacity, where I can assist people. Excellent customer relation and service skills. Accustomed to working remotely from home office. I have years of computer experience and very knowledgeable with regards to Microsoft Office products. I have worked in the IT industry for 30 plus years and in a desktop support capacity where I support the front office staff and end users. I am also social media savvy. EXPERIENCE

MAY 2009– DECEMBER 2021

EMPLOYER: TDECU (TEXAS DOW EMPLOYEES CREDIT UNION) Job Title: Applications Analysis

Responsible for the maintenance and daily operations of applications implemented and deployed but the institutions business units. Service support for these applications and documentation of processes and procedures. Duties included assisting with customer inquiries, scheduling maintenance request, application review and health checks were handled promptly and with professional expertise.

Assisted management wherever needed!

JUNE 1996 – DECEMBER 2008

EMPLOYER: KRONOS INC.

Job Title: Implementation Manager

Job responsibilities included implementation of Time and Attendance software and peripherals. These responsibilities included management of new implementations after sales, configuration of software and peripherals. Consulting with regards to customer requirements to host. Support for SQL server and databases along with Active Directory and other computer related functions. October 1972 – September 1994

Texaco Inc. (Now Chevron)

Job Title: Imaging Services Operations/Micrographics Tech. Started Texaco as a mail room clerk, worked my way to the IT- Imaging Department as I attended Collage. As Micrographics tech I was responsible for managing Corporate records, which included paper documents for filming, checks for filing and Computer Output Microfiche and film. Gained computer experience as the computer industry changed from Disk Operating Systems to the first windows software. Continued upgrading my computer knowledge by attending skill courses provided by Employer and Microsoft. EDUCATION

JUNE 1971 – RECEIVED HIGH SCHOOL DIPLOMA FROM ROSS STERLING HIGH, HOUSTON TEXAS.

1972 – 1975 – ATTENDED UNIVERSITY OF HOUSTON DOWNTOWN COLLEGE. 1976 – 2019 – CONTINUED EDUCATIONS VIA VARIOUS EDUCATION AVENUES, INCLUDE ON MICROSOFT MSCE TRAINING, AND VENDOR TRAINING BASED ON APPLICATIONS AND APPLICATION SUPPORT.

SKILLS

• Excellent Customer relations skills

• I’m would consider myself a people person

and love to help people.

• Microsoft Office Suite

• Fiserv DNA financial software Application

• T-Magic Check Imaging Software Application

• Kronos Timekeeper Hardware

• Microsoft SQL server

• Experienced Computer Tech

• Exceptional communications skills

• Social Media savvy

• Fiserv Nautilus

Imaging/DocumentStorage Application

• Kronos Time and Attendance Software

Application and Modules

• Records Management

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