Christine R Carter

** ******** **. *********, ** 19056-3521

Home Phone 215-***-**** Cell Phone 267-***-****

Email ad1w9e@r.postjobfree.com

PERSONAL

To provide outstanding service to a company or individual in the form of excellent administrative support.

EDUCATION

John Brown University, Siloam Springs, AR 72761

Bachelor of Science in Psychology, May 2021

Bucks County Community College, Newtown, PA

Psychology/English Literature Focus

EMPLOYMENT

Lenape Valley Foundation

June 2021-present

Supports Coordinator for individuals with ASD and ID diagnosis. Completing monitors routinely for clients while providing case management for services and supports under various county waiver programs.

Kaleidoscope Family Solutions

September 2020- September 2021

Direct Support Professional for adult individual with ASD, Provided companion services in the community, providing support in various activities.

Gate 1 Travel Quality Assurance Specialist

August 2019-April 2020

Monitoring Sales and Service Agent's calls and providing real time feedback to the Agent's and Supervisors.

August 2011 to August 2019 Dispatch Specialist. AAA Mid Atlantic

Dispatching and monitoring the progress of service calls. Initially for the Atlantic, Cape May, and Mercer/Burlington areas, and currently for the PA and NJ Mountains Region. Keeping the member informed of any changes or delays in service. Contacting shops to manually dispatch calls, and drivers when needed in order to update ETAs or changes in the

status of a service request. Responding to inbound calls from members following up on the status of their service requests.

August 2006 –July 2011 Health Benefits Coordinator, Affiliated Computer Services (Xerox)

Responding to customer and applicant requests in an inbound call center environment for NJ Family Care. (New Jersey State Medicaid Program)

CQI Department Evaluation/QA of HBC inbound calls for the Call Center Eligibility Team for Quality Assurance, Coaching the Eligibility Team regarding errors and correct procedure.

October 1997-January 2002, November 2004 to August 2006 Teller, Wachovia Bank

Processing customer transactions efficiently, Customer Service. Replenishment of the ATM.

Processing mortgage payments and night drop deposits. Cross-selling bank products by providing referrals to the Financial Specialists.

March 2004 to July 2004 Quality Control Clerk, Jones New York

Clerical, office, filing, etc.

February 2003 to February 2004, File Clerk, Bethanna (Children’s Services)

Filing and general office duties.

INTERESTS & ACTIVITIES

●Active Non-Denominational Church member

●Community and Charity Participant

COMPUTER SKILLS

●Internet, Microsoft Word, Excel

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