CAROL E. ALEXANDER-ESTILL

WEST BLOOMFIELD, MI • (313) 506 – 2214 • ad1w7z@r.postjobfree.com

Conscientious healthcare operations and project management professional passionate about realizing customer success with expertise in efficiently achieving project goals and objectives using LEAN methodology Extensive and and Team-medical managing PROJECT oriented experience device MANAGEMENT with project-companies superior initiating associated RELATIONSHIP-interpersonal, and and risks healthcare executing BUILDING and written, translating medium settings RISK MANAGEMENT and with to oral stakeholder large budgets communication projects AGILE ranging & requirements SCRUM across from skills. METHODOLOGIES Fortune $Bilingual—English 500K to 500 ensure - $1. pharmaceutical, BUDGET 8M. aligned Adept MANAGEMENT & at expectations. Spanish. identifying biotech, PROFESSIONAL EXPERIENCE

THE WELLNESS PLAN • Detroit, MI

Federally-Qualified Health Center offering integrated medical, dental, and mental health services. Medical Manages the supervision, Key Projects: Practice and coordinates training Manager and the development (AUG day-to-2022 day – administrative Present) of non-clinical and and assigned operational clinical functions staff. of assigned Health Center including

• EHS: Eletronic Health Records Superuser. Assists in training and developing proficiency.

• VFC/MCIR Coordinator. Oversees Vaccines For Children and Micgigan Care Improvement Regisry.

• Compliance corrective Services of Michigan's Administration actions vaccination Monitoring. in compliance (HRSA) program. Applies and with Presented Operational problem-statutory findings solving and Site regulatory (and OSV) strategies updates Visits, requirements including at and senior ensures leadership state/for Health timely federal meetings. Resources resolution requirements and of

• Continuous Quality Improvement. Assists in development and monitoring of activities and reporting.

• HIPAA. Insurance Ensures Portability compliance and Accountability with privacy Act. and security regulatory requirements of the federal Health CENTRAL CITY INTEGRATED HEALTH• Detroit, MI

Federally-Integrated Managed other plans Qualified in clinical partnership strategic Clinical Health and administrative projects, Center Practice with medical offering overseeing Manager areas integrated and administrative of daily (JAN each medical, operations, - NOV service dental, 2021) leadership. line. and and Developed served mental Accountable health as growth liaison services strategies between for and 10 – housing 20 practice and direct implemented and providers reports. support services. and business staff and Key Projects:

• Vaccination 19 vaccine vaccines handling and Roll-ensure logistics, Out. Readjusted staff and were monitored cross-workflows trained. supply to Coordinated incorporate projections to separate on-minimize site and vaccination field waste. teams' schedule scheduling, to COVID-

• Electronic product understood SMEs Health workflows and internal Record and Information Implementation. documentation Technology requirements Co-facilitated team. through Ensured on-time supervised staff implementation completed simulations. training of Athena and alongside AUTHORITY HEALTH • Compliance corrective Services Michigan's • Detroit, Administration actions vaccination Monitoring. MI in compliance program. and Applied Operational with Presented problem-statutory Site findings solving Visits, and strategies regulatory including and updates state and requirements at ensured and senior federal leadership timely for requirements Health resolution meetings. Resources of of and Federally Qualified Health Center addressing social determinants of health. Clinical Provided staff organization performance. Practice expert systems management Manager/Accountable to maximize Consultant services for workplace provision and (JAN oversight of productivity, - MAY accurate 2020) of processes, and asset timely reporting, procedures, financial and data, practitioners continuous development review and and managed of maintenance operations. registration of Key Projects:

• COVID-outreach telemedicine 19 plan Protocol vendor based & on alongside Telemedicine emerging Medical science Implementation. Director and public and health incorporated Executed regulations. new vaccine technology Vetted awareness and into selected community practice flow.

• Medicaid unbilled or Program uncollected Reimbursement. revenue retroactively. Mined claims and EHR data to identify CAROL opportunities ALEXANDER-ESTILL to recover PAGE 2 OF 3 PLYMOUTH Non-profit religious UNITED organization CHURCH with OF contemporary CHRIST • Detroit, faith and MI active missions focusing on real people's needs. Treasurer, Elected management. to lead Finance Communicated financial Operations team scope and Volunteer manage changes all and Ex aspects Officio composed of Board accounts and Member enforced payable, financial (JAN bookkeeping, 2016 summary – JAN cash 2019) reports. processing, and debt Key Project:

• Budget revenue Committee Reviews. for for coming Fiscal Reviewed year, Oversight. and annual identified budgets, new revenue modified sources—Chaired scope as appropriate, Inaugural identified Financial and forecasted Advisory COUNTRY CREEK PEDIATRICS • Auburn Hills, MI

Pediatric group practice providing highest level of personalized and collaborative care for children. Practice Managed management Owner. Represented daily Project with activities Manager practice clinics and CPA. with (operations, JAN Developed other 2016 organizations, - ensured NOV and 2018) implemented adequate government clinical mission agencies, and and support strategic and staff third-vision coverage, party in payers. partnership including fiscal with Physician Key Projects:

• Electronic while phasing Health out two Record existing Standardization. medical records Coordinated solutions to Athena streamline EHR clinical implementation operations. and adoption

• Practice Relocations. Coordinated two practice relocations and ensured operational effectiveness.

• Patient-procedures, Blue competencies Care Centered Network's including to nurse Medical PCMH accurate adjudicator. site Home. EHR review. Established documentation, Led site and visit maintained and and achieved demonstrated HRSA 100% compliant KPIs compliance and clinical high-demonstration risk and patient operational on UST UST Global GLOBAL is an • American Aliso Viejo, multinational CA provider of Digital, IT services, and solutions. Healthcare Completed Analyst, and aggressive Software Project Manager. Business Quality Analyst Analyst Software and Project programming Manager on-(MAY the-job 2014 training - SEP 2015) as Associate QA Tester, Business Key Highlight:

WALLACE & ASSOCIATES • Selected application—demonstrated regulations. • to Farmington present at Stakeholder Hills, how MI software Meeting would on program stand up merits, against successful healthcare projects, compliance and future standards training and Group counseling practice providing mental health services by licensed practitioners. Healthcare Provided expand present business, information targeted Manager including marketing and & data Marketing budget and to prospective client formulation. Consultant development clients. Executed (Feb support 2012 office to - Oct relocations individual 2015) and and group utilized practitioners reports and to dashboards develop and to Key Projects:

• Digital support Transformation. real-time communication Initiated and complete document transformation sharing and from ensure paper continuity documentation of care. to EHR to

• Veterans patients/clients, Administration which increased Contracts. revenue Increased by 35-40%acquisition . of government contracts with

• Referral and pediatric Campaign. patient Executed referrals (targeted psychology, marketing mental strategies health, behavioral to local PCP health) offices, by over which 40%increased . adult BLUE Michigan CROSS entity BLUE of federation SHIELD of U.OF S. MICHIGAN health insurance • Detroit, companies MI providing health insurance in the U.S. CAROL to more ALEXANDER-106+ million ESTILL people. PAGE 3 OF 3 Project Managed Manager incoming calls Wellness to identify and and Care qualify Management members (for Feb most 2012 appropriate - Sep 2013) program, educated members on personal healthcare values and benefits, gaining commitments to engage and participate. Handled inbound customer requests, troubleshoot applications and computer account ADDITIONAL lockouts, software, EXPERIENCE operating systems, and hardware configuration. Executive Cardiovascular Medical Science Pharmaceutical Specialist Liason Publics Specialist Publics Healthcare Healthcare Astra Group: Zeneca Group: Science Nitromed Oriented Pharmaceuticals Solutions 200*-****-**** - - - 200*-****-**** Pharaceutical Sales Johnson & Johnson, Daiichi, Sanofi EDUCATION 1992-2003 Bachelor Information Master of Science, of Science, Resource Education, Health Management Majors: Administration, English Certificate, & Central Kinesiology, Central Michigan Michigan University University, University, of Michigan, Mt. Mt. Pleasant, Pleasant, Ann MI Arbor, MI MI PROFESSIONAL AFFILIATIONS

Medical Group Management Association • American College Warrior of Medical Women Practice Against Poverty Executives • National Association of Health Service Executives