Customer Service Human Resource
Resume:
Paula J. Smith
H **** W Village Terrace, Springfield, MO 65810
* *********@*****.***
Human Resource and Customer Service Professional who consistently achieved “impossible” performance improvements in demanding industries by clearly communicating vision, instilling team culture, and igniting competitive drive. Promoted sharp business focus complemented by customer orientation and strong foundation in strategic business solutions.
Professional Value Offered
Administrative and Clerical Support t Maximum Customer Satisfaction t Process Improvement
Problem Solving and Analysis t Sales and Marketing t Training and Development t Inventory Control
Interpersonal & Corporate Communication - Key player in applying efficient and effective communication channels and in delivering the highest level of customer service to diverse customers. Highly skilled in communicating with people outside the organization, representing the organization to customers, the public, and other external sources.
Integrity, Persistence, and a Competitive Spirit - Consistently meet deadlines, achieving goals and using measured judgment have been crucial to delivering results. Committed to learning, willing to seek information, promote independent work habits, and serve to produce well-defined research, to create superior reports, and to hone communications to a high professional level.
Exceptional Motivator and Strategist - Address cost issues head-on while strengthening productivity and accelerating profit at challenged operations; Excel at creating the vision for eliminating redundancies, reducing costs, and creating corporate accountability.
Performance Management - Assert that goals assigned are directly aligned with the goals from the strategic and business plans of the organization, and further refine goals by doing various task and job analysis to identify what competencies (knowledge, skills and abilities) are needed to achieve the goals.
Professional Experience
International Customer Service NorthStar Battery Co LLC in 4000 Continental Way
2004 - Present
Manage order entry, field calls from customers, and coordinate shipping and customer needs.
Started as the Receptionist/HR Assistant and was in charge of HR records and in fielding phone calls for the business.
Coordinated with vendors and customers to put a welcoming face to the business.
Promoted to Master Scheduler position to schedule production for 3areas of assembly and assumed increased responsibilities such as purchasing and coordination with vendors.
Owner/Manager/Caterer Mayfield Golf and Country Club
2000 - 2003
Coordinated events with members and the country club.
Managed purchasing, payroll, and taxes for the business.
Secretary Brotherhood of Maintenance of Way in Mayfield
2000 - 2003
Education
Associate of Arts in Business (2005 – 2007) OTC
General course work includes: Human Resource Management, ISO Auditing, Access Data Bases
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