SHAQUANNA DAVIS

**** **** ***. ***** **** *** Brooklyn Center, MN · 612-***-****

ad1w7k@r.postjobfree.com

EXPERIENCE

JANUARY 2013 – JULY 2014

INBOUND CALL ASSOCIATE, Capital ONE

I take inbound calls to help our customers with a variety of tasks they are looking to complete. I help them create new accounts, consolidate accounts, troubleshoot website issues and explain what it is like to bank with Capital One.

FEBRUARY 2014 – JULY 2016

MENTOR, Capital one

I help new associates conform to helping our customers with online banking. I focus on the task at hand, but I feel it is important to help them be comfortable and confident on the phones and realize mistakes will be made but they must be coachable to improve when need be.

JULY 2014 – DECEMBER 2016

CLAIMS PROCESSOR, Capital one

I help our cardholders resolve issues with purchases they may or may not have authorized. I open cases and make sure I have all information needed to send it to the merchant, after receiving all the information needed form both parties, I then make the decision to deny or approve the claim. I pay much attention to make sure the claims are favorable for the cardholder, even if it is a denial.

DECEMBER 2016 – JULY 2018

MORTGAGE CLOSER, wells fargo

I review and gather all closing documents to make sure they are accurate. Once I review the documents from the home loan processor, I contact the title company to make sure everything aligns properly and that we are all balanced. Once we are balanced, I contact the customer to sign the closing disclosure (CD). They typically have until 11:59 pm that day to sign, sometimes the CD is signed and balanced the same day so I monitor the loan closely until all the terms of the loan are met.

JULY 2018 – PRESENT

HOME LOAN MORTGAGE PROCESSOR, wells fargo

I am the main point of contact for borrowers with documents. I perform a welcome call introducing myself and going over the file to make sure everything is accurate. The first set of documents are reviewed along with credit history and if there is anything missing, I request it from the borrower. I send over the documents for the initial review, typically that leads to a conditional approval from the underwriter. After the initial approval there is a need for more documents from the borrower and 3rd parties. I process and review needed documents and send them to the underwriter until the loan is clear to close, once the loan is clear to close – the closer takes over. I keep the borrower updated with at least one call a week or more if needed. I process purchase loans and refinance loans. My purchases take about 3-4 weeks and my refinances take 4-6 weeks.

EDUCATION

I COMPLETED 3 YEARS OF COLLEGE AT SAINT CLOUD STATE UNIVERSITY, MAJORING IN COMMUNICATION STUDIES

SKILLS

I am proficient and fast

Extremely coachable

Computer Skills

Personal Judgment

Problem Solving

Personality gauging

Deescalating people

Time Management

Written and oral communication

ABOUT ME

I have a passion for helping people. Once I entered the banking industry, I knew I wanted to stay in it. I find banking to be a rewarding career because finances are most people’s priorities (including mine). I found it pleasing when I would talk to people about their financial goals when I was an online bank teller, most people were saving for a house. As I moved up in banking and found myself helping people with mortgages, I felt like I knew their stories already from working with those who are saving up to buy a home, to helping those who found themselves in situations where their finances were compromised then I made it to helping those who are finally ready to make that big purchase. I see myself staying in the banking industry until retirement, it is an extremely comfortable and familiar environment for me.

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