Call Center Social Media
Resume:
Victoria Tripp
Roanoke, Virginia 24019
********@*****.***
Work Experience
Sales Account Executive (Remote), Clara Sunwoo, Brooklyn, New York January 2023-Present
Order entry and management for wholesale accounts
Making outbound calls to develop and maintain existing customer relationships
Maintaining yearly and monthly sales goals
Managed high call volume and emails
Brighton Ambassador, Brighton Collectibles, City of Industry, California March 2022-December 2022
Managed Instagram account for Brighton Collectibles
Social Media Manager, J and J Fashions, Inc., Roanoke, Virginia January 2018 -December 2022
Managed Facebook and Instagram accounts
Brighton Manager, J and J Fashions, Inc., Roanoke, Virginia January 2018-December 2022
Managed Brighton inventory, sales, and merchandising
Top charm sales on the east coast
Sales Associate, J and J Fashions, Inc., Roanoke, Virginia June 2006 – December 2022
Conducted personal shopping appointments
Visual merchandising for entire store
Assisted customers in store with purchasing items
Presentation and selling of new merchandise via Facebook and Instagram
Managed a website through Shopify
Pinning garments for alterations
Selling of merchandise over the phone
Assisted customers with online styling and ordering
Created advertisements via Facebook, Instagram, and billboards
Created window displays
Traveled to Dallas, Texas, Gatlinburg, Tennessee, and Atlanta, Georgia for apparel and gift markets
Managed the accessory line called Brighton
Representative for J and J at various career fairs and events
Very Personal Stylist, J.Crew Call Center, Lynchburg, Virginia August 2013-January 2015
Assisted VIP clients with coordinating outfits for special events or everyday wear
Provided elevated levels of customer service by keeping in contact with VIP clients by styling them through email and phone calls
Built a personal client base
Assisted other areas in the call center with training and providing styling for special events
Top credit card sales
Customer Care Representative, J. Crew Call Center, Lynchburg, Virginia August 2012 – August 2013
Assisted customers with orders over the phone
Managed high call volume, email, and chat
Data entry
Helped customers with issues regarding orders
Showroom Assistant, Wendy Babchin Designer Group, Atlanta, Georgia July 2010, 2011
Presented various lines of jewelry and accessories to buyers from the United States and other countries
Attended apparel markets in Atlanta, GA and Dallas, TX to assist in buying for J and J Fashions
Education
B.S. Fashion Merchandising and Interiors from Liberty University, Lynchburg, Virginia
Minor: Business Marketing
Computer Skills
Microsoft Office (10+ years)
Excel (10+ years)
PowerPoint (10+ years)
Created and managed a website through Shopify
Managed social media
Awards and Accomplishments
Style show modeling- Atlanta, GA.-July 2011
Officer in the Interior Design Society-2010 - 2011
Designer in the Liberty University Fashion Show, 2011 and 2012. In 2012: Second Place Overall, Winner of Best Use of Color, and Top Model
Various designs have been accepted by the City Girl Company in Dallas, Texas
Won second place in national window display contest for French Dressing Jeans
Won various credit card sales incentives at the J Crew call center
Won several Outfit of the Week incentives at the J Crew call center
Professional references from VIP clients
Top sales in Brighton accessories for J and J Fashions
Top sales in Brighton charms
Currently volunteering every Sunday at a local church with multiple responsibilities
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