DANIELLE

TOWNSEND

ad1w78@r.postjobfree.com

+1-313-***-****

Clarksville, TN 37040

Efficiency-driven and highly organized assistant, enthusiastic about meeting dynamic office needs. Talents include maintaining file systems, organizing mail and offering skilled clerical and customer service support. Trained in transcribing letters, basic accounting and Microsoft Word. Compassionate working student with extensive knowledge of counseling principles and practices. Adept at creating individualized treatment plans and leading group therapy sessions. Committed to creating safe, supportive environment for all participants. PROFESSIONAL SUMMARY

State of Tennessee - APS Intake Counselor

09/2022 - Current

Eastpointe Community Schools - Lead Teacher

08/2021 - 07/2022

Helios Psychiatry and Counseling - Medical Receptionist 10/2020 - 05/2021

Barnes & Noble - Assistant

08/2019 - 10/2020

Home Depot - Associate

03/2019 - 07/2019

WORK HISTORY

• Develop and implement curriculum

• Support creativity and learning

• Provide supervision during activities

• Select age-appropriate developmental materials for the classroom

• Keep classroom neat and organized

• Provide parents with progress reports

• File incident reports as needed

• Filing patient's paperwork

• Receiving and Out bounding calls

• Scheduling and Cancelling Appointments

• Greeting Patients

• Payment Handling

• Taking Patient's Vitals

• Customer Service

Troubleshot problems with office equipment and software to help staff stay productive and on-task

•

Moved heavy boxes, containers and pallets with the use of hand trucks and pallet jacks

•

Consulted with customers to understand their desires and suggest the best products to meet their needs

•

Continuously classified and filed records to keep the system efficient and all information organized.

•

• Consulted with customers to understand their desires and suggest SKILLS

• Clerical Experience

• Office Administration

• Medical Scheduling

• Microsoft Outlook

• Healthcare Management

• Medical Records

• Insurance Verification

• Office Management

• Medical Terminology

• Medical Billing

• Medical Office Experience

• Patient Care

• Medical Coding

• Data Entry

• CPT Coding

• Documentation review

• Intake

• Childcare

• Google Docs

• Research

• Data collection

• Leadership

• Typing

• Windows

• Personal assistant experience

• Proofreading

• Document management

• Google Suite

• Analysis skills

• Microsoft Access

• Mac OS

• Adobe Photoshop

• Adobe Illustrator

• Customer support

• CRM software

• Financial services

• Data analysis skills

• Conflict management

• QuickBooks

• Teaching

• Curriculum Development

• Medical Receptionist

• Certifications and Licenses

• CPR/AED

• October 2020 to October 2023

• Assessments

Work style: Reliability — Highly

Proficient

•

• September 2020

Tendency to be dependable and

come to work

•

• Full results: Highly Proficient

• Attention to detail — Proficient

Identifying differences in

materials, following instructions,

and detecting details among

distracting

•

• Information.

• Full results: Proficient

Customer focus & orientation —

Expert

•

• January 2021

Responding to customer

situations with sensitivity

•

• Full results: Expert

Building relationships for

childcare providers — Expert

•

Building positive and productive

relationships with families of

children ages 0–3

•

Early childhood development —

Highly Proficient

•

• December 2019

Knowledge of the development

of children ages 0-3 and of ways

to foster that development

•

• Security guard skills — Proficient

Assessing risks, enforcing

security standards, and handling

complaints.

•

• June 2021

Administrative

assistant/receptionist —

Proficient

•

• July 2021

Using basic scheduling and

organizational skills in an office

setting

•

• Work style: Reliability — Expert

Tendency to be reliable,

dependable, and act with

integrity at work

•

Work style: Conscientiousness —

Proficient

•

Macy's - Sales Associate/Expeditor

11/2017 - 04/2018

Ford Appt. Complex - Office Clerk

09/2016 - 11/2017

the best products to meet their needs

Moved heavy boxes, containers and pallets with the use of hand trucks and pallet jacks

•

Reviewed blueprints and specifications to understand each job and plan the correct sequence, minimizing errors and avoiding wasted materials.

•

Consulted with customers to understand their desires and suggest the best products to meet their needs

•

Continuously classified and filed records to keep the system efficient and all information organized

•

Moved heavy boxes, containers and pallets with the use of hand trucks and pallet jacks

•

Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift

•

Verified prices and calculated totals using scanners and point of sale

(POS) systems

•

Solved complaints by customers and issued credits for returned merchandise

•

Returned non-purchased products to shelves and performed general merchandising functions

•

Gained recognition for providing efficient service and a high degree of accuracy

•

Engaged customers and built connections using a positive, upbeat attitude

•

Worked safely and quickly to help customers move heavy purchases, consistently exceeding expectations

•

Stayed on top of policy changes and promotions to better serve customers with current information.

•

• Greeted residents Fixed residents appt

Issues and complaints Kept fixed complaints organized Key holder Checked rooms

•

Reviewed blueprints and specifications to understand each job and plan the correct sequence, minimizing errors and avoiding wasted materials

•

Continuously classified and filed records to keep the system efficient and all information organized

•

Inspected and troubleshot problems with equipment to identify the root cause of each problem and quickly resolve issues

•

Set expectations and modeled excellent service by projecting a positive attitude and enthusiasm toward the job, company, and customers

•

Conducted continuous sweeps of the racks, bins and shelves to identify and correct issues affecting pricing, merchandise freshness or appearance.

•

Willing to relocate to

Tendency to be well-organized,

rule-abiding, and hard-working

•

Retail customer service —

Proficient

•

• August 2021

Comprehending and responding

to retail customer needs

•

Early childhood development —

Proficient

•

Indeed Assessments provides

skills tests that are not indicative

of a license or certification, or

continued

•

Development in any professional

field.

•

• Group Activities

• Crisis Situations

• Criminal Law Knowledge

• Social Work

• Customer Satisfaction

Michigan State University

Lansing, MI

Master's degree: Human

Development & Family Studies

Wayne State University

Detroit, MI

Bachelor's: Criminal Justice

EDUCATION

ADDITIONAL INFORMATION

Willing to relocate to:, Authorized to work in the US for any employer

•

Contact this candidate