BURKE A. MEANUS, JR.

**** ********* ***** ** ****** GA

619-***-****

ad1w6t@r.postjobfree.com

https://www.linkedin.com/in/burke-meanus-6359193

PROFESSIONAL SUMMARY

Senior IT Leader and Marine Corps Veteran with over 25 years of IT experience. Ten years of experience integrating and supporting IT Services for the Navy Marine Corps Intranet (NMCI), maintained a DoD Secret Clearance for 12 years. A thought leader who strives to provide innovative ways to drive operational efficiencies by integrating AI, Dev Ops, and collaborative approaches to sustain service availability. Possesses a comprehensive background in IT Operations, Logistics, IT Service Management, IT Service Delivery, End User Services, Systems Integration, Data Center Transformation, Infrastructure Engineering and Hybrid Cloud Services. Atlanta Tech Bridge Success Coach / IBM Success Coach; Career supported by a Bachelor of Science in Computer Engineering.

Hybrid Cloud Infrastructure

Strategic Planning

IT Service Management

Dev Ops

Logistics Management

Infrastructure Engineering

Operations & Delivery

Vendor Management

Enterprise Operations

Data Center Transformation

ITSM

Client Relationship Management

P&L Management

Data Analytics

PROFESSIONAL EXPERIENCE

Head Of Infrastructure Services & Security (Americas) June 2022 – Current

Leads the integration of Infrastructure Services & Security for the US, Canada, and Latan America

Leads delivery and operational support for all infrastructure services, including Telecom, Network, Hosting, Security, Workspace, Storage, Service Desk, and IT Service Management

Overseas multi-million-dollar infrastructure logistics management for the Americas region

Partners with the business to improve the integration of digital services in our elevator technology.

Completed the US Data Center migration to Azure in a condensed timeline on budget.

Established governance for Multi-Vendor Infrastructure Services Managed Service Agreement

Developed strategic roadmap for Americas telecom services, i.e., data, network, telecom expense management, Call Center Services and UCaaS voice services (recognized multi-million-dollar savings YoY).

Integrated Global Infrastructure Target Operating Model aligning resources for Canada, US and LATAM into a multi-cluster infrastructure delivery and operations team with over 200 internal and external resources.

Established North America IT & Business Branch Excellence engagement model resulting in improved IT services being delivered to 160+ branch offices in the US.

Led US Security Tabletop Exercise leading to an improved Security Incident Response Plan for the Americas.

Established the framework for IT Service Management for the Americas, improving run books and establishing Major Incident Management SOPs for all functional delivery towers.

Fosters collaboration and ideation with team members enabling associates to bring value added services to our infrastructure catalog.

Addressed single points of failure in our network infrastructure augmenting our SD WAN solution with 5G and Private 5G solutions enabling full network diversity.

Partnered with Global Infrastructure leaders to define Infrastructure strategy and roadmaps to reduce Technical Debt by 35% YoY

Provides coaching, mentorship, and people care for Americas Infrastructure Services resources.

Kyndryl (IBM) Sr. Leader Infrastructure Engineering & Delivery August 2020 –June 2022

Enterprise leader responsible for end-to-end Infrastructure Engineering and delivery, which includes design, procurement, build and delivery of infrastructure services.

Leads the delivery and refresh of over 20 thousand servers supporting Anthem’s infrastructure distributed platforms, physical & logical.

Provides day to day leadership for Engineers, Project Managers, Architects, and Delivery Managers

Total Cost of ownership for provisioning Infrastructure to support Engineering & Delivery

Partners with client to develop road map and define direction of new projects.

Partners with Enterprise Operations to drive stability and to mitigate Incidents and Problems

Leads 21 Offshore Vendors providing operational support for Anthem Call Centers

Partnered with ServiceNow to develop a solution to integrate multiple data bases which led to a seamless end to end infrastructure delivery lifecycle.

Provides Executive Leadership and partners with Anthem’s Sr. leadership to deliver Infrastructure Services

Anthem – IBM July 2017–August 2020

Director II Technology Operations / IT Service Management

Enterprise leader responsible for end-to-end reduction of service impacting incidents and driving IT operations service availability.

Effectively led the enterprise problem management team to a 70% decrease in high priority problems YoY, significantly increasing IT service stability and reducing customer downtime.

Partnered with all IT platform and application leaders to implement hundreds of solutions improving IT performance, reducing IT single points of failure, and scaling IT infrastructure services to meet business demand and application growth.

Leads the Anthem/IBM IT Operations analytics program integrating IBM’s Watson suite of tools and other services to deliver operational data insights key to driving IT decisions to improve operational efficiencies while reducing risk and enabling millions of dollars in contract savings.

Process Owner for Enterprise Problem Management, Change Management, Analytics & Reporting leading a global team delivering IT Service Management

Improved the time to remediate and resolve high priority problems by 76% by implementing effective tools and processes while driving IT accountability for services provided.

Achieved consecutive years of reduction of high priority incidents improving 25 – 40 percent year over year.

Integrated Dev Ops into Anthems hybrid cloud solution for IT Service Management

Managed IT Operation P&L for several IT Service Management process areas

Leads Anthems call center vendor operational support team consisting of over 30 offshore vendors.

Established Sr Leadership engagement model with Anthem’s primary business unit leaders and their teams, conducting monthly operational reviews to identify and implement IT operations improvement initiatives.

InterLink Global Technology Services LLC – Atlanta, GA 2015 – 2017

Service Delivery Executive

Increased the IT Service Delivery portfolio 200% Year over year by achieving targeted account growth.

Led the implementation of a SaaS solution to migrate legacy applications to a cloud based hosted environment for InterLink Global Technology Services LLC

Negotiated a 3rd party maintenance agreement for InterLink Global Technology Services to manage and support legacy network infrastructure achieving targeted revenue growth.

Developed the strategic framework and partnership for technology implementation and delivery lifecycle for IT Infrastructure & Application Services including go to market strategies.

Developed and managed strategic application integration programs following PMI guidelines for the End-to-End SDLC

Fiserv, Inc. – Norcross, GA 2012 – 2015

Director of Operations Remote Infrastructure Management & Vendor Management

Collaborated with change, incident, and problem management to reduce Mean Time to Restore (MTTR) incidents by 40% year over year, by implementing rigorous policies & procedures improving the overall ITSM processes.

Developed key performance indicators and a comprehensive monthly scorecard enabling operations team to improve operational efficiencies 25% by implementing monitoring tools, change policies and standard operating procedures.

Identified and resolved infrastructure single points of failure by applying effective root cause analysis reducing repeat occurrences of incidents.

Developed and implemented rigorous problem management program resolving critical problems identified during the incident management process within two weeks of incident and documenting results in knowledge management.

Interfaced with Enterprise IT Platform leaders, IT suppliers and business unit IT leaders to effectively resolve IT incidents and to develop strategies to optimize performance which resulted in an 25% reduction of incidents.

Program Managed and delivered several multi-million-dollar portfolio programs integrating security solutions, Cloud Solutions and several Network Operations Solutions programs and projects.

Provided Infrastructure support for enterprise operations and partnered with key strategic vendors to develop infrastructure roadmap for IT Shared Services.

Hewlett Packard – Houston, TX 2009 – 2012

Global Business Facing Operational Integrator / Account Manager HP (Shell Contract)

Led HP’s client relationship management team supporting 6 of Shells global business units guiding infrastructure & application integration services, program management and end user services of contracted portfolio offerings.

Global Service Delivery Leader for a portfolio of Shell business units; responsible for customer interface, delivering IT Managed Services and resolving client issues while leading the effective delivery of contractual IT services.

Led supplier integration efforts for Data Center, Network and End Users Services in a multi-platform IT enterprise producing a 40% increase in client satisfaction by addressing critical infrastructure issues with innovative technology services.

Led client engagements delivering multiple SaaS solutions migrating legacy applications to a cloud based managed service solution, leading to $10M in account growth while increasing client productivity by 15%

Provided thought leadership, client focus, defined strategy and executed IT service delivery programs enabling profitable growth to projects and technology business unit.

Drove medium-to large scale implementation and integration efforts following standard SDLC methodology leveraging rules/tools and processes, technology deployment and other initiatives designed to improve implementation, productivity, and client engagement.

Electronic Data Systems (EDS) – San Diego, CA / Dallas, TX 2005 – 2009

Regional Transition Manager / Network Solutions Sr. Program Delivery Manager

Successfully transitioned data center network infrastructure and application services supporting over 40K users and 8 Marine Corps sites in the western region, achieving on-time revenue recognition.

Managed client relationships, vendor management, solution requirements gathering, site surveys, initial and final design documentation, application delivery, and the migration from legacy application and networks to the Navy Marine Corps Intranet

Supervised the planning, program governance, documentation, escalation, and transition of IT infrastructure & application projects for the Marine Corps western region; accountable for a $60M Capital budget for Marine Corps West infrastructure and the supporting expense and labor P&Ls for transition team.

Led, coached, and mentored over 200 resources consisting of project managers / program managers, network engineers, data analyst and infrastructure contractors responsible for inside / outside plant delivery.

Led the logistic teams responsible for procurement and the timely delivery of infrastructure in support of services being delivered to the Marine Corps.

Established governance and relationship management with Navy and Marine Corp IT Integration Leaders

Regional Operations Manager 2004 – 2005

Established standard operating procedures that increased the regions SLA achievement by 40% within the first year of being in the role.

Managed a $15M operations and maintenance P&L for Marine Corps western region within a 3% variance year over year.

support plan to provide End User support services for the Marine Corps western region decreasing MTTR (mean time to restore) 30% within 12 months.

Delivered End-User support for a multi-platform operations team while managing several large and medium server farms supporting Marine Corps infrastructure.

EDUCATION

Bachelor of Science in Computer Engineering Coleman University, San Diego, CA – 1999

CERTIFICATIONS / TRAINING

ITIL Foundation V4

ITIL Service Operations

Think Reliability Cause Mapping Certification

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