Aletha L. Jeffries

662-***-**** ad1w6n@r.postjobfree.com Horn Lake, MS 38637

Customer Support

CAREER OBJECTIVE

Highly enthusiastic, detail-oriented professional with eight years of experience, and a proven knowledge of customer retention, strategic business planning and vendor sourcing. Obtaining a strong background in personal banking and customer service, seeking a challenging position where exceptional organizational and financial skills can contribute to the smooth operations of an executive office. EXPERIENCE

Personal Banker, Remote

US Bank, January 2023––Present

• Provide high quality customer support by responding to inbound telephone inquiries, requests, and problems.

• Act as a trusted advisor to high-net-worth clients, managing their personal banking needs and providing exceptional customer service.

• Open and close accounts, process transactions and ensure compliance with banking regulations and internal policies.

• Provide customers with account information; resolving or referring billing disputes; correcting payment errors; revising fee and finance charges as warranted; account maintenance; taking card, check or other orders etc.

• Assess client financial goals, recommend appropriate banking products and services, and proactively identify cross selling opportunities,

• Assist with technical issues such as assisting with password resets or navigating online banking through browser or mobile app.

Customer Service Representative, Memphis, TN

Internal Revenue Service, November 2021––January 2023

• Act as a primary point of contact for customers, addressing inquiries, resolving issues, and providing exceptional customer service.

• Respond promptly to customer emails, calls, and live chat interactions, ensuring a positive and professional experience.

• Maintained organized filing systems while gathering records for each case, including contacts, telephone numbers and actions taken.

• Maintained knowledge of tax code changes and of accounting procedures and theory to properly evaluate financial information.

• Contacted taxpayers by mail or telephone to address discrepancies and request supporting documentation.

• Cross referenced tax forms to verify that names and taxpayer identification numbers were aligned. Ensuring computations are correct and that amounts match those on supporting documentation. Consumer Advocate, Remote

GE Appliances, September 2019-October 2021

• Provided exceptional customer service via in-bound call servicing, ensuring customer satisfaction, and addressing inquiries promptly and professionally.

• Excelled in a results-driven environment by meeting and exceeding set goals, demonstrating strong commitment to performance and productivity.

• Built and maintained sustainable relationships and trust with customer accounts through open and interactive communication, fostering positive customer experiences.

• Proficiently navigated multiple computer systems such as Salesforce and Oracle, utilizing search tools to find information efficiently.

• Proactively contacted carrier representatives to plan or issue instructions for shipping and delivery of materials, ensuring smooth logistics and timely resolutions.

• Demonstrated strong follow-up skills by answering calls, leaving voicemails, and scheduling follow-up calls to drive customer engagement and ensure issue resolution.

• Accurately recorded notes and call information using a comprehensive database system, maintaining organized and detailed customer records.

Customer Account Representative, Cincinnati, OH

Reliable Products and Services, March 2018-September 2019

• Responded to customer questions regarding problems with accounts, demonstrating effective communication and problem-solving skills.

• Utilized QuickBooks to create and maintain meticulous accounting records for the company, ensuring accurate financial management.

• Conducted research on invoices and customer database to resolve customer concerns and billing issues promptly and effectively.

• Built customer loyalty through proactive follow-up calls for customers reporting issues, ensuring their concerns were addressed and resolved.

• Reported driver performance issues or concerns to appropriate management for resolution, showcasing strong attention to detail and a focus on quality control.

• Managed load assignments for drivers based on designated routes and driver location, optimizing efficiency, and ensuring timely deliveries.

SKILLS

Excellent Verbal and Written Skills Customer Service Skills Customer Account Management Data Entry and Maintenance Proficient in Google Suite & Microsoft Office Suite Calm and Professional Under Pressure Ability to work independently and collaboratively in fast paced environments Adaptable Understands Culture and Diversity QuickBooks Oracle Time Management Scheduling CERTIFICATIONS

DDMS Software, Year

EDUCATION

Name of Highschool

Name of College/ University

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