Gwendolyn Pollard

Louisville, KY *****

ad1w6h@r.postjobfree.com

+1-502-***-****

Work Experience

Pet Pro

PetSuites : Stay and Play - Louisville, KY

October 2021 to Present

• Walk dogs

• Give potty breaks

• Feed and administer medicines

• Cleaning their rooms, disinfecting kennels

• Playing with dogs + cats and even loving them as if they were your own.

• Wash and fold laundry

• Clean and sanitize dishes

• Monitor group and ensure safety

• Give individual play times

Server/Cashier

Cracker Barrel - Louisville, KY

September 2020 to Present

• Serve food to guests

• Prepare special requests

• Opened and closed restaurant and store

• Welcomed guests

• Answered questions

• Assisted guests in finding or ordering merchandise

• Promptly addressed guest complaints

• Handled returns and exchanges

• Processed cash, check, or credit transactions with accuracy

• Stocked merchandise

• Counted cash drawers

• Ensure safety and happiness for all guests

• Run food to tables

• Clean and sanitize tables and seats

Haunted House Actor

Grim Trails - Louisville, KY

April 2019 to Present

• Safely scare guests while maintaining the setting and atmosphere of the zone of attraction.

• Wear and maintain costumes, and stage makeup/prosthetics for extended periods of time, and appropriately utilize assigned props.

• Maintain cleanliness and safety of attraction, zone, or performance venue.

• Energetically interact with guests and not break character for the duration of the shift.

• Rotate in gatekeeping/front of house positions to group and manage guest throughput at attractions.

• Memorize any necessary and/or assigned dialogue, safety spiels, emergency exit plans, safety operating procedures, and park guidelines.

• Make appearances at special park functions or occasionally serve as an usher for entertainment venues.

• Comply with all company and safety guidelines as listed in the employee handbook Kitchen Steward

Norwegian Cruise Line Holdings Ltd - Honolulu, HI

February 2021 to March 2023

Turning over tables and promoting beverage service in the Buffet, in order to assist with the achievement of departmental guest satisfaction targets and food and beverage revenues.

• Responsible for safeguarding all equipment and materials required for operation, by adhering to proper handling procedures.

• Turning of tables and capitalizing on beverage service in the Buffet.

• Performs other related duties as assigned or as directed. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.

• Must be familiar with the Safety and Environmental Protection Policy and the SEMS, and carry out the policies and procedures appropriate for his/her position. Main Dining Rooms

• Escorts guests and/or resets tables as assigned.

• Assist Waiters and Assistant Waiters with stocking, cleaning and maintaining waiter stations throughout service.

• Ensures that the restaurants are properly cleaned at the end of each meal period, according to the cleaning schedules; cleaning responsibility must equal or exceed the Company's established public health standards.

Crew Mess

• Set up mess rooms with all food, beverage product, condiments, sign stands, utensils, china, glassware and silverware prior to each service.

• Maintain food line and cleanliness of tables throughout service.

• Cleans and sanitizes food line, beverage dispensing machines, and restocks all of the china, glassware and silverware at the end of each service.

Buffet

• Set up assigned station with the required amounts of equipment and mis-en-place prior to the start of service.

• Clean tables in assigned station throughout service.

• Complies with sequence of service for beverage to ensure timeliness of service to guests in assigned station.

• Perform side work such as silverware roll-ups, emptying trash, and stocking/cleaning beverage station.

• Performs other jobs as assigned, to include but not limited to manning non-cooking buffet action stations (i.e. carving station, dessert station

Game Room Attendant

Chuck E. Cheese - Louisville, KY

August 2019 to August 2020

• Cleaned and sanitized games, tables and equipment

• Made sure games were operating correctly for all guests

• Welcomed guests

• Answered questions

• Refilled tickets

• Opened and closed store and arcade

Party Host

Chuck E. Cheese - Louisville, KY

August 2019 to August 2020

• Welcome guests

• Processed cash, check, or credit transactions with accuracy

• Cleaned and sanitized games, tables and equipment

• Answered questions

• Run food and drinks

• Serve food

• Ensure happiness of all guests

• Assisted guests in finding or ordering merchandise Costume Character

Chuck E. Cheese - Louisville, KY

August 2019 to August 2020

• Greet guests

• Perform a choreographed dance

• Pose for pictures

Cashier

Chuck E. Cheese - Louisville, KY

May 2019 to August 2020

• Opened and closed restaurant and store

• Welcomed guests

• Answered questions

• Assisted guests in finding or ordering merchandise

• Promptly addressed guest complaints

• Handled returns and exchanges

• Processed cash, check, or credit transactions with accuracy

• Stocked merchandise

• Counted cash drawers

• Ensure safety and happiness for all guests

•

Education

High school diploma

Eastern High School - Louisville, KY

August 2017 to May 2021

Skills

• Food Service (2 years)

• Cashiering (2 years)

• Food Preparation (Less than 1 year)

• Cleaning Experience (1 year)

• Host/Hostess (2 years)

• Food Safety (1 year)

• Cash Handling (2 years)

• Time Management (1 year)

• Cooking (Less than 1 year)

• Serving Experience (2 years)

• Food Handling (2 years)

• Commercial Cleaning (Less than 1 year)

• Microsoft Word (1 year)

• Kitchen Experience (Less than 1 year)

• Busser (2 years)

• Retail Sales (2 years)

• Laundry (9 years)

• Merchandising (1 year)

• Makeup Application (Less than 1 year)

• Restaurant Experience (2 years)

• Communication skills (2 years)

• Problem management (1 year)

• Organizational skills (3 years)

• Public speaking (2 years)

• Google Docs (4 years)

• Conflict management (2 years)

• Writing skills (9 years)

• Hospitality

• English

• Cleaning (5 years)

• Customer service (3 years)

• Presentation skills

• Leadership

• Management

• Experience with children (3 years)

• Math

• Computer networking

Certifications and Licenses

CPR/First Aid

May 2021 to May 2023

Certified in may of 2021 from Nurse Alice Kimble of Bellarmine University in Louisville, KY.

Contact this candidate