Customer Service Front Desk

ANAOMI

RODRIGUEZ-

LEYVA

***************@*****.***

% 561-***-****

Q West Palm Beach, FL 33409

SKILLS

+ Menu Preparation

+ Food Preparation and Safety

+ Beverage Preparation

+ Sales Expertise

+ Soft Selling

+ Register Balancing

+ Retail Management

+ Cash Register Operation

+ Team Player

+ Exceptional Customer Service

+ Hospitality Management

EDUCATION

Penn Foster Career School

Scranton, PA + 03/2021

PROFESSIONAL SUMMARY

Motivated Service Worker with exceptional social skills, communication

abilities and customer service background. Dedicated to following

health and safety guidelines and handling food items properly. Pursues

every opportunity to support team members and proactively address

issues. Friendly Barista with great people skills and sales experience.

Dedicated to creating personalized customer experiences while offering

expertise in coffee production, and preparation. Strong knowledge of

roasting and brewing, with enthusiasm for promoting sustainable and

fair-trade coffee. Dedicated to providing memorable experiences to

build loyal customer base. Consistently helps new employees

understand customer desires and take advantage of strategies that

build satisfaction and earn repeat business.

WORK HISTORY

Starbucks - Barista Trainer

+ Recommended products based on solid understanding of individual

customer needs and preferences.

+ Maintained and operated espresso machines, blenders, commercial

coffee brewers, coffee pots, and other equipment.

+ Repaired minor issues and maintained espresso equipment and

coffee machines for smooth functioning.

+ Memorized recipes for specialty coffee beverages and seasonal

offerings.

Good Samaritan Hospital Medical Center - Front Desk Receptionist

+ Answered questions and addressed, resolved, or escalated issues to

management personnel to satisfy customers.

+ Greeted guests at front desk and engaged in pleasant conversations

while managing check-in process.

+ Scheduled office meetings and client appointments for staff teams.

+ Routed incoming mail and messages to relevant personnel without

delay.

LANGUAGES

Spanish

OEE HE eee fee

Native or Bilingual

Contact this candidate