Customer Service Team Member

ALEXANDRA PUENTE

**** ******** **** *******, ** *5454 I 469-***-**** I ad1w5h@r.postjobfree.com

Objectives

To contribute acquired clerical skills to a challenging position within an organization offering opportunities for growth and advancement.

Summary of Qualifications

* Bilingual- English and Spanish

* Certified Public Notary * Able to work independently and as a team member.

* Excellent communication skills, both oral and written * Adapt easily to new concepts and responsibilities.

* Self-motivated; able to set effective priorities to * Able to implement decisions and set effective priorities meet operational deadlines. to achieve both immediate and long-term goals

* Conduct duties in accordance with county rules,

regulations and ethical standards.

Professional Experience

LineQuest, LLC Plano, Tx

Payroll Specialist March 2023 – November 2023

• Verifying time keeping information.

• Calculating pay according to hours worked incorporating leaves and overtime.

• Investigate and resolve any discrepancies in payroll.

• Prepare and submit payroll reports.

• Audit and balance the completed payroll prior to distribution of pay notifications. Maintain accurate summaries of all payroll reports.

• Assists with the preparation and maintenance of procedures of new hires, transfers separations, salary changes and other personal practices.

• Maintains adequate records of each employee relating to employee benefits program.

• Entering benefits deductions, company equipment deductions.

• Manages employees and management staff on policy and procedures state, and federal labor laws. Collin County Fire Marshal’s Office McKinney. TX

Tech 1 March 2021 – March 2022

• Reviewed and processed commercial applications for County Permits

• Provided administrative and clerical support for Fire Marshall

• Managed multiple desktop applications to support job duties.

• Managed Schedule for multiple Deputies

• Received Payments and fines.

• Performed additional financial duties as needed.

• Managed emails from general public and internal employees COLLIN COUNTY JP4 Frisco, TX

Legal Clerk 1 – Justice of the Peace 4 May 2018 – March 2021

• Prepare a variety of court orders as well as handling warrants, traffic citations, defensive driving, evictions, small claims, financials and prepare dockets or calendars of cases to be called.

• Answer inquiries from the general public regarding judicial procedures, court appearances, trial dates, outstanding warrants, summonses and payment of fines.

• Record case dispositions, court orders, and arrangements made for payment of court fees.

• Reconcile cash drawer at the end of each day and prepare daily deposits for all office revenue through Odyssey.

ANNA INDEPENDENT SCHOOL DISTRICT Anna, TX

Lead Custodian June 2016 – M ay 2018

• Supervised custodial crew and provided procedure orientation and training for new custodial employees.

• Perform the work of custodian and set up schedules and assign work as required; fill in for absent or vacationing personnel.

• Walked building and grounds multiple times per shift to check for cleaning and maintenance issues.

• Monitored cleaning staff’s quality and performance.

• Restocked janitorial supplies.

• Ensured that personnel were informed of and adhere to health and safety practices associated with assigned tasks.

DOLLAR GENERAL Melissa, TX

Store Clerk/ Cashier: Part-time Aug 2017 – 2018

• Accurately processing cash register transactions, inputting product costs, giving back change, processing checks, debit and credit cards, refunds, product coupons and gift certificates

• Keeping clean, neat, and orderly check stands and work areas.

• Balances cash drawer at the beginning and end of each shift.

• Ordering and stocking general department products. References upon request

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