*** ******* **

Winter Haven, Fl *****

863-***-****

ad1w5c@r.postjobfree.com

Dolores Hernandez

Summary

I have a BA in Healthcare Administrator with 12 years of progressive experience managing a busy healthcare office as well as being in the medical field since 1995. I derived positive patient experience through administration of top-quality care. I am Skilled in conflict resolution, records oversight, and light billing. Detail-oriented Medical and Health Services Manager passionate about facilitating excellent patient care. Adept at designing and implementing policies and procedures. Motivated team builder and supervisor focused on driving team collaboration. Efficient at managing day-to-day operations of a medical office to provide high-quality care. Encourages staff to develop close relationships with patients and community members. Most Importantly I’m a hard and dependable worker; work well alone and a self started as well as working efficient as a team player.

EXPERIENCE

Lozano Internal Medicine, Lake Wales, Fl — Healthcare Administrator

August 2008 - PRESENT

●Trained front desk receptionist to enthusiastically greet and assist incoming patients.

●Maintained ample stock of medical forms and documents by instituting inventory checks.

●Satisfied customer queries over phone and email to maintain positive patient-provider relationships.

●Implemented new hire training to further develop skills and initiate discussions on task prioritization.

●Delivered income records, balance sheets and type documents to board to keep executives informed of all potential financial issues.

●Worked closely with the office manager to maintain day-to-day operations.

●Communicated with patients with compassion while keeping medical information private.

Skills

●Quality assurance controls

●Employee retention strategies

●Health information systems

●Staff supervision

●Records management

●Facility oversight

●Patient relations

●Records maintenance

●Problem resolution

●Communications

●Administrative support

●MS Office letters per doctor request

●Organization

●Insurance billing look up and help with problem solving

●Invoice generation

●Customer service

Eclinical EMR Software

Refill Prescriptions/ call into Pharmacy appropriately and noted correctly in each patient’s chart

Collect appropriate Co pays or coinsurance which ever applies

Call patients to adjust Coumadin levels

Verified Insurance and benefits as needed

EDUCATION

Warner University, Lake Wales, Fl — Bachelor Of Arts

August 2014 - December 2017

●Magna cum laude graduate

●Honor Roll 2014-2017

●Dean's List Honoree 2014-2017

●4.8 GPA

●Major in Healthcare Administration

Reference available upon request

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